| Address: | Okhla Phase 2, S Block, Building No 2, First Floor, Tum Rd, Pocket D, Okhla Phase II, Okhla Industrial Estate, New Delhi, Delhi 110020 |
| Website: | www.clubliberty.in |
Purchase laws vacation membership for 5 years with 6N/7D per year and additional 2 weeks as bonus. While purchasing sales people gave multiple fake offers like Private island resorts are covered in Maldives. Airport pick up/drop are free, just need to give 2-3 days of advance intimation to book, membership can be cancelled anytime etc. After purchasing,
1) for my 1st vacation plan, they put restriction on number of rooms that can be allocated saying because of peak season rooms are not available, but ironically they asked me to pay for additional room.
2)When I enquired about Maldives resort options, they gave me only public island options and said private islands are not covered and need to pay on my own, if I want to book resorts in private islands.
3) even though I traded out 3 weeks in advance for hotel booking l, they simply said not even a single Hoyle/resort are available in both Bangalore, Chennai. But when I check on any travel portal every resort/hotel listed in their website have rooms available
4) considering all these bad experiences, I have asked them to cancel my membership and issue refund. But now they are denying saying cancellation is not allowed
Even when we raise about fake promises by sales persons, they simply ask for writren proofs. When I told them, I have WhatsApp chat with sales person, then they flipped statement, those sales persons left the company, so we don’t consider it. Even when we raise any questions over email, they simply call and later reply back on email, saying as discussed over call queries are addressed, but they don’t reply to email with what is discussed, as they don’t want to give any written evidences
Please help getting my refund
Was this information helpful?
Post your Comment