199 plan — new connection of airtel postpaid

i ms. suman rodrigues having airtel mobile no. [protected] residing at 198, svp nagar, mhada, andheri (w), mumbai - 53 paid a cheque amounting to rs. 5099 to your collection agency Balaji tele world to purchase a new airtel postpaid connection new booked no. [protected] in 199 t.m plan. but we have not yet received connection & they have wrong contact no. mentioned in their bill. so kindly help us.