[Resolved]  Agarwal Express — Damaged Goods & No response

Address:

Bangalore, Karnataka

Dear Consumer Forum,

Agarwal Express (Ms. Saloni/Ms.Veena) agreed to shift my household goods from Banagalore to Kochi by a dedicated covered truck hence it cost R.24,441 for 39 small pieces of goods! The payment was fully paid to Agarwal express in advance>

I received the goods in a open truck covered with tarpaline along with some other goods transported to other destination! Due to the careless handling and since it was tied with ropes, one of my carved wooden chair was broken totally! The cost of this chair itself is Rs.20,000.

I have sent several reminders about the above incident and noe from Agarwal express responded. Request your help to sort this out

Best Regards

Gigi Abraham
mobile: [protected]
gigi.[protected]@yahoo.com


Dear Agarwal express,

I have already sent 3 reminders regarding the loss/damage caused during the transportation of my furnitures and so far I have not received any reply!

Could you please send me the reply?

Consignment No.2854
Payment was fully made

Best Regards
Gigi Abraham


------Original Message------
To: Agarwal express
To: veena.[protected]@gmail.com
Subject: Re: Agarwal express packers and movers
Sent: Dec 23, 2011 8:22 AM

Dear Saloni/Veena,

I am still waiting for your reply before going ahead with further proceedings!

Best Regards
Gigi Abraham

------Original Message------
To: Agarwal express
To: veena.[protected]@gmail.com
To: gigi.[protected]@yahoo.com
Subject: Re: Agarwal express packers and movers
Sent: Dec 22, 2011 7:36 AM

Dear Saloni/Veena,

I have not received your reply for the below complaint regarding the consignment No.2854. I am waiting for the reply

Best Regards
Gigi Abraham

------Original Message------
To: Agarwal express
To: veena.[protected]@gmail.com
To: Savita
Subject: Re: Agarwal express packers and movers
Sent: Dec 20, 2011 9:17 AM

Dear Saloni,

This morning at 1.30 AM I received the cargo

1) The cargo was transported in a open truck along with another cargo to kottayam and was covered with tarpoline, tied with ropes

2) Furnitures were tied with rope and as a result on of the carved chair is totally broken. Driver has confirmed the same and signed it

3) You have promised to dispatch by covered container but you used an open truck. This has caused the damage

Please let me know how will you compensate for the loss of this chair?

Look forward for your reply

Regards
Gigi Abraham

------Original Message------
From: Agarwal express
Sender: veena.[protected]@gmail.com
To: Savita
To: gigi.[protected]@yahoo.com
Subject: Agarwal express packers and movers
Sent: Dec 14, 2011 12:40 PM

Dear sir/Madam as per our conversation you can pay 50% by cash and 50% check which is post dated on 16/12/2011. and total 39 articles will reach cochin on 18th december if any piece is missing it is our company responsibility. -- Regards Miss Saloni C-104, 2nd floor, 2nd Stage, DDUTTL,Yeshwanthpur, Bangalore-560022 Contact No-[protected] [protected]@agarwalexpress.co.in Website-www.agarwalexpress.in Branch Contact No- Bangalore-+91 [protected] Mumbai-+91 [protected] Pune-+91 [protected] Delhi(NCR)-+91 [protected]
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