| Address: | Howrah, West Bengal |
Dear Sir/Madam,
I went to Kolkata Airport (Netaji Subhash Chandra Bose Airport) to get Yellow Fever Vaccination on March 7, 2013. I bought the entry ticket for Rs. 60 and went on the 1st floor. On the 1st floor the Medical Services Staff (Mr. Modal & his team) misbehaved & harassed me. They made me run from pillar to post and then I was asked to wait outside making my ticket invalid.
Then we were asked to buy entry tickets once again. Though we were entitled to free entry but was made to buy the tickets because the Airport Manager was not present at his place of duty. I was made to buy the Rs. 60-ticket once again. Then the lady who earlier mishaved (in Dr. Mondal & his team) told me that your syringe is broken. Here, I would like to know how did she knew that it was my syringe which was broken when she had put all the 10 passengers' (waiting to get vaccinated) syringes together. One Mr. Tarun suggested that he would give me one of the passengers' syringe & I should pay him some extra money. The staff collects two syringes from one passenger and uses one to vaccinate them. The unused syringes collected from all the 10 passengers were never returned to them.
Then when I asked for the lady's name to lodge a complaint against her, the entire team hid her name & other staff members put there ID cards in there shirt-pocket. Finally, the lady's name was neither displayed nor revealed inspite of my asking them several times.
I would like to highlight the fact that the kind of behavior meted out to me was way beyond humanity. Dr. Mondal & his team harassed me to the core. I did not go there asking for favors, rather I have paid Rs. 300 for the services + the Rs120 for two tickets (which was never required in the first place).
The pictures of the two tickets are attached below.
Kindly look into the matter & let justice prevail so that in future these people do not repeat their mistakes !!
Kind Regards,
Ruchi Gupta
+[protected]
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