Airrtel — Collection agents behaviour

To: appelate.[protected]@airtel.in, appelate.[protected]@airtel.in, appelate.[protected]@airtel.in, appelate.[protected]@airtel.in, appelate.[protected]@airtel.in, appelate.[protected]@airtel.in, appelate.[protected]@airtel.in, appelate.[protected]@airtel.in, appelate.[protected]@airtel.in, appelate.[protected]@airtel.in, appelate.[protected]@airtel.in
Subject: Regd - Indecent behaviour of collection agents

My Name is Pprmi and I am a subscriber of Airtel for the past three years.
One of my colleague had requested me to make the payment 3 days ago and I said ok.
I am no way liable for the amount he has to pay and its only a favour.

First day your collection agent calls up and reminds me, I said I will make the payment.
Second day, she scolds me for not making the payment.
From third day, she calls me and abuses me, insults, totured me to the maximum extent.

Your collection agents have spoken the below to me,

1) 'Poruki naye, 2 masathuku phone pesa theriyudhu bill pay pana theriyalaya'
2) 'Picha eduka vendi dhane'
3) 'Idhuku vera thozhil pakalam'
4) 'Arivu iruka'
5) 'unga appa amma idha dhan soli kudu thangala; ipdi dhan valandhiya'
6) 'vaya moodu'
7) 'complain pana theriyudhu bil pay pana theriyala'

Your collection agent calls me up and asks me to sell myself and make this payment.

The day she started torturing me I told I do not know who he is.Still, she kept abusing me saing ' I am cheater', 'Go and beg on the roads'

My family is completely shocked and are very apprehensive about this.

I have some questions,
Why did you close his account without making a settlement ?
I have spoken to 2 TLs's, a floor manager and 2 Nodal officers and its 48 hours now, nothing happened.

I have made my stand point very clear and I am claiming damages since I have been tortured to the core, for the sleepless nights I am pasing through, the mental agony I am facing.

SHE HAS GOT NO RIGHTS TO ASK ME TO DO THOSE THINGS.

Your collection Agent Name : Maria, Marina, Divya - Not sure which one is right
Her number is :[protected]

She has crossed her limits and I will let te entire world know that Airtel uses such cheap methods for collection.
I went throught the code of conduct specified in your site and its meaningless.

Your people do not have ethics, morality, manners.There is no work culture.
I guess your team is also involved in this and that is the reason nobody spoken to me so far to ask for my concern.

I WILL NOT MAKE THIS PAYMENT NEITHER WOULD MY FRIEND DO.

She has asked me to sell to settle this bill of Rs.3000
I repeatedly told her to contact the customer care and that I have spoken o them.
I guess this is how airtel makes collection from women.

Chennai