Allschoolstuff.com — Very poor customer care

My order number on www.allschoolstuff.com is 749470. The ordered date is 31-Jan-2013. They mentioned that ‘free home delivery on orders above rs.750’. Even though my order value is rs.1905, the put the shipping charges of rs.100. Same day I sent the mail and asked about the clarification on this. I got the reply on 2nd Feb that they charged one of the item of that order ‘Cosco Zoomer Roller Skates, ( 23004 )’. Same day I replied and asked the clarification and attached the screen shot also. I have not got any reply from them till now. Even I sent the remainder mails on 9th Feb, 23rd Feb. I asked them to cancel that order on 24th if the shipping charge is applicable. They sent the product on 9th March even though I asked them to cancel. As per the http://www.allschoolstuff.com/pages/cancellation/pgid-54529.aspx - “Orders cancelled before the shipping is made are eligible for 100% acceptance policy”. Again I sent the mail to customer.[protected]@allschoolstuff.com on 18th March and 10th April regarding this. I have not any reply till now. I am seeing very bad customer service.

And the same order one more item is “Cosco Protective kit Roller Skates, ( 23006 )”. I had received this product on 24th Feb. I sent the mail on same day to customer.[protected]@allschoolstuff.com and asked them to exchange or refund the money for this product since the product is defect. I have not got any reply till now. I also sent remainder mail on 18th March and 10th April.