Comments
exactly same thing happened with my father, i have full sympathy for you . I shall also write my full case here soon. i have filed case against Dr. Subrata Maitra in consumer court. i dont know how such doctors are in the panel of west bengal medical council. kindly give your number. I want to contact you.
Reply
Maybe you should go to chennai like the rest of Kolkotta..
Dear Mr. Tandon,
Greetings of the day!
Kindly find below my feedback on belle vue clinic Kolkata when I visited( 15th Feb 2013) your hospital for a BVC Comprehensive Health Checkup.
1) During my entire checkup session the BMI was not taken which is mandatory for a full body check to see whether I am under weight, over weight or just right.
2) The cafe was very very filthy and the quality of food not up to the mark. Even I saw none of your kitchen staff’s were wearing chef caps.
3) While taking my blood sample the cotton was kept along with desktop keyboard which is very unhygienic.
4) Both the days the health checkup department was opened late and puja should not be a excuse for health care or emergency services.
5) Your reception were managed by security guards up to 9.40 am.
6) Bathrooms were dirty with very low ceiling .
7) In bathroom there was no hand soap dispenser or paper towel dispenser which at times becomes inconvenient and unhygienic.
8) In general the housekeeping and maintenance part was lacking in all the areas and surroundings.
9) Health checkup should start from 8 am onwards, but 9am becomes very inconvenient as how a person is expected to remain hungry by that time. Also how he can give his stool sample.
10) Your equipments were looking old and out dated.
11) Linens were of low quality.
12) Your tag line " Service With A Smile" was within your staff’s but not to patients or visitors.
13) Sometimes they were showing their grievance, dissatisfaction etc in front of the visitors/ patients.
14) In your establishment you are charging high and am not complaining regarding the same as its understood that your running cost is high. But if we are expecting some basic courtesy, competency, responsiveness and hygiene than we are also not wrong.
I have been visiting Belle Vue ever since my childhood( along with parents) and this time I went for myself but was thoroughly disappointed. Your staff’s also looked very carefree as when I pointed out the problems they simply said email your complaint to our CEO without a word of concern, empathy or apology.
Warm regards,
Joydeep Banerjee
Greetings of the day!
Kindly find below my feedback on belle vue clinic Kolkata when I visited( 15th Feb 2013) your hospital for a BVC Comprehensive Health Checkup.
1) During my entire checkup session the BMI was not taken which is mandatory for a full body check to see whether I am under weight, over weight or just right.
2) The cafe was very very filthy and the quality of food not up to the mark. Even I saw none of your kitchen staff’s were wearing chef caps.
3) While taking my blood sample the cotton was kept along with desktop keyboard which is very unhygienic.
4) Both the days the health checkup department was opened late and puja should not be a excuse for health care or emergency services.
5) Your reception were managed by security guards up to 9.40 am.
6) Bathrooms were dirty with very low ceiling .
7) In bathroom there was no hand soap dispenser or paper towel dispenser which at times becomes inconvenient and unhygienic.
8) In general the housekeeping and maintenance part was lacking in all the areas and surroundings.
9) Health checkup should start from 8 am onwards, but 9am becomes very inconvenient as how a person is expected to remain hungry by that time. Also how he can give his stool sample.
10) Your equipments were looking old and out dated.
11) Linens were of low quality.
12) Your tag line " Service With A Smile" was within your staff’s but not to patients or visitors.
13) Sometimes they were showing their grievance, dissatisfaction etc in front of the visitors/ patients.
14) In your establishment you are charging high and am not complaining regarding the same as its understood that your running cost is high. But if we are expecting some basic courtesy, competency, responsiveness and hygiene than we are also not wrong.
I have been visiting Belle Vue ever since my childhood( along with parents) and this time I went for myself but was thoroughly disappointed. Your staff’s also looked very carefree as when I pointed out the problems they simply said email your complaint to our CEO without a word of concern, empathy or apology.
Warm regards,
Joydeep Banerjee
exactly same thing happened with my father, i have full sympathy for you . I shall also write my full case here soon. i have filed case against Dr. Subrata Maitra in consumer court. i dont know how such doctors are in the panel of west bengal medical council. kindly give your number. I want to contact you.
Almost the same thing happened with my grandfather as well. We admitted him to Bellevue when he needed medication as he was having some heart problems but otherwise he was alert and never in our wildest dreams had we thought that he will pass away in a few days. His conditions became from bad to worse, doctors tagged him as critical and he passed away. Not to forget the huge fat bill that Bellevue passed onto us for such a terrible service.
My grandfather was shifted to the ICU after the 1st day itself of admitting to Bellevue. Let me note down here few observations of the ICU:
1. Glass shards lying on floor. I went inside taking out my shoes outside only to find a glass shard in my foot moments later. The nurses then tell me to come in with shoes.
2. Nurses are so cold and show no compassion towards patient when cleaning them or dressing them again.
3. Nurses are incompetent and negligent and are completely oblivious to patients condition. They are only concerned about money. Our nurse was always asking for her extra payment since we asked them to stay for longer hours.
4. No nurses during late night hours. Patients completely unattended.
5. No security outside ICU and no strict rules for entry of visitors. Visitors flock ICU day and night spreading germs.
6. Sanitizer outside ICU always empty. Otherwise hardly any other sanitizer seen anywhere in the hospital.
7. Excessive noise and construction going on.
8. Critical patients kept along with other patients in ICU. Around 9 patients in one small hall. No regulation of hot and cold air.
9. Interns in ICU as nurses instead of experienced nurses for ICU.
10. Dirty clothes of nurses and other attendants.
The doctors are least worried about critical patients and just show up routinely for 5 mins to convince the patients family that they showed up. They scribble something in reports and thats it. They never give a clear picture.
All o[censored]s cant just blindly give our patients in the hands of these hospitals and doctors who think that people with no medical backgrounds will have to trust us and due to lack of knowledge in this field, they cant do anything against us. So many patients in India are losing their lives due to this. We cant turn a blind eye to this. Transparency, accountability and proper environment for medical service in hospitals is very important.
We must do something together to make sure Bellevue is penalized or atleast create such an environment against bellevue such that families avoid taking their loved ones there. We lost our loved one but we can always help in saving the life of someone else.
My grandfather was shifted to the ICU after the 1st day itself of admitting to Bellevue. Let me note down here few observations of the ICU:
1. Glass shards lying on floor. I went inside taking out my shoes outside only to find a glass shard in my foot moments later. The nurses then tell me to come in with shoes.
2. Nurses are so cold and show no compassion towards patient when cleaning them or dressing them again.
3. Nurses are incompetent and negligent and are completely oblivious to patients condition. They are only concerned about money. Our nurse was always asking for her extra payment since we asked them to stay for longer hours.
4. No nurses during late night hours. Patients completely unattended.
5. No security outside ICU and no strict rules for entry of visitors. Visitors flock ICU day and night spreading germs.
6. Sanitizer outside ICU always empty. Otherwise hardly any other sanitizer seen anywhere in the hospital.
7. Excessive noise and construction going on.
8. Critical patients kept along with other patients in ICU. Around 9 patients in one small hall. No regulation of hot and cold air.
9. Interns in ICU as nurses instead of experienced nurses for ICU.
10. Dirty clothes of nurses and other attendants.
The doctors are least worried about critical patients and just show up routinely for 5 mins to convince the patients family that they showed up. They scribble something in reports and thats it. They never give a clear picture.
All o[censored]s cant just blindly give our patients in the hands of these hospitals and doctors who think that people with no medical backgrounds will have to trust us and due to lack of knowledge in this field, they cant do anything against us. So many patients in India are losing their lives due to this. We cant turn a blind eye to this. Transparency, accountability and proper environment for medical service in hospitals is very important.
We must do something together to make sure Bellevue is penalized or atleast create such an environment against bellevue such that families avoid taking their loved ones there. We lost our loved one but we can always help in saving the life of someone else.
If any of you are doing something or thinking of doing something against bellevue, please let me know. We will like to help.
The state of health care and service at Belle Vue is incorrigible. It is by no means a hospital that even remotely has service up to par with the kind of rates it charges. Hospitals like Max, Fortis in Delhi are way way ahead of Belle Vue but the rates Belle Vue charges seem to be the same. The nurses and care-takers at Belle Vue are unprofessional, untrained and careless. There are no processes and no rules, not even in the ICU.
I completely agree with everything written by Mr. Raju Saha, Kartik Sanghi and Mr. JoyDeep in this post.
1.
I lost my grand father in Belle Vue ICU where the nurses were so silly and mindless that they unknowingly pulled of his inhaler (from the nose which was supplying Oxygen) in front of our eyes and then took 30 seconds plus to adjust the inhaler in her hand...while the patient suffered a cardiac arrest due to lack of Oxygen. This is an unbelievable incident of sheer negligence and stupidity. We could not believe our eyes when this happened. My grand Father had to be given 3 electric shocks to revive the heart as he suffered really hard due to this incident. A scene of sheer panic and emergency got created in the ICU immediately when this happened and our grand father who was sitting on the ICU talking to us nicely suddenly went in a state of semi coma... The stupid nurses did not even realize the blunder they had committed.
We saw them again at the same time in the same ICU the very next day attending to other patients !!!
2.
And this was just the beginning... This incident was followed by more negligence and more damage. My grand father stayed in ICU for 10-11 days and his condition kept on worsening there. The nurses never listened, they treated the patients and cleaned the patients very very roughly. His ring was found in his swollen finger one week after he was admitted to the ICU. This is the state of negligence in Belle Vue. It is un-imaginable. The ICU was empty and unattended at 6am in the morning. People kept coming in throughout the day with shoes on and they could easily walk up to the patients and spend as much time there whenever they wanted...
3, Belle Vue is also a prime example for what we refer to as 'commercialization' in medicine. The doctors and admin staff there is only concerned about Money and lives of people is secondary. Belle Vue is an epitome of doctors who forget the very oath that marks the inception of their so called noble profession.
The doctor attending to our patient would spend hours at the hospital counter collecting his deck of cash BUT only spend 10-15 minutes with the patient in the ICU. He had no time to sit with the anxious family members and explain what was really going on. We had to wait all day for the doctor not knowing when he will come...when he did come, we had to follow him to his car right till outside the hospital to seek as much info as possible so we could walk with him. The doctor however did not have the decency to call or sit with us even once.
As we were unhappy with the treatment of the assigned doctor, we went to other doctors at belle vue and asked them to take a look and provide a 2nd option. To our surprise and utter shock..they all refused. They said that the senior doctor attending the case of your grand father does not LIKE anyone else taking a look !!!
Such is the bureaucracy and politics at Belle Vue.
Lives are less important but hierarchy must be respected even though the wrong treatment can/may take lives...
I can go on and on but it is painful to write about what happened with our loved one. I have created this small form where I wish to collect the names, contact details of all those who have commented on this post..and all those who want to bring about justice and do something more meaningful against belle vue.
I think we should all dedicate a letter to our honorable Prime Minister Mr. Narendra Modi highlighting the state of health affairs in Calcutta and especially at 5 star hospitals like Belle Vue. Other ideas can also be discussed.
Who all are willing to get associated and help out in this endeavour?
I completely agree with everything written by Mr. Raju Saha, Kartik Sanghi and Mr. JoyDeep in this post.
1.
I lost my grand father in Belle Vue ICU where the nurses were so silly and mindless that they unknowingly pulled of his inhaler (from the nose which was supplying Oxygen) in front of our eyes and then took 30 seconds plus to adjust the inhaler in her hand...while the patient suffered a cardiac arrest due to lack of Oxygen. This is an unbelievable incident of sheer negligence and stupidity. We could not believe our eyes when this happened. My grand Father had to be given 3 electric shocks to revive the heart as he suffered really hard due to this incident. A scene of sheer panic and emergency got created in the ICU immediately when this happened and our grand father who was sitting on the ICU talking to us nicely suddenly went in a state of semi coma... The stupid nurses did not even realize the blunder they had committed.
We saw them again at the same time in the same ICU the very next day attending to other patients !!!
2.
And this was just the beginning... This incident was followed by more negligence and more damage. My grand father stayed in ICU for 10-11 days and his condition kept on worsening there. The nurses never listened, they treated the patients and cleaned the patients very very roughly. His ring was found in his swollen finger one week after he was admitted to the ICU. This is the state of negligence in Belle Vue. It is un-imaginable. The ICU was empty and unattended at 6am in the morning. People kept coming in throughout the day with shoes on and they could easily walk up to the patients and spend as much time there whenever they wanted...
3, Belle Vue is also a prime example for what we refer to as 'commercialization' in medicine. The doctors and admin staff there is only concerned about Money and lives of people is secondary. Belle Vue is an epitome of doctors who forget the very oath that marks the inception of their so called noble profession.
The doctor attending to our patient would spend hours at the hospital counter collecting his deck of cash BUT only spend 10-15 minutes with the patient in the ICU. He had no time to sit with the anxious family members and explain what was really going on. We had to wait all day for the doctor not knowing when he will come...when he did come, we had to follow him to his car right till outside the hospital to seek as much info as possible so we could walk with him. The doctor however did not have the decency to call or sit with us even once.
As we were unhappy with the treatment of the assigned doctor, we went to other doctors at belle vue and asked them to take a look and provide a 2nd option. To our surprise and utter shock..they all refused. They said that the senior doctor attending the case of your grand father does not LIKE anyone else taking a look !!!
Such is the bureaucracy and politics at Belle Vue.
Lives are less important but hierarchy must be respected even though the wrong treatment can/may take lives...
I can go on and on but it is painful to write about what happened with our loved one. I have created this small form where I wish to collect the names, contact details of all those who have commented on this post..and all those who want to bring about justice and do something more meaningful against belle vue.
I think we should all dedicate a letter to our honorable Prime Minister Mr. Narendra Modi highlighting the state of health affairs in Calcutta and especially at 5 star hospitals like Belle Vue. Other ideas can also be discussed.
Who all are willing to get associated and help out in this endeavour?
For all those who have lost their loved ones at Bellevue or have suffered, I request you all to fill this form, URL given below.
http://goo.gl/forms/ZVIx5LPti2
This way we can create a database of all those who have had a bad experience at bellevue and then we can all think of a proper action against bellevue.
You may also write to NABH which is national accreditation board for hopsitals.
[protected]@nabh.co, [protected]@nabh.co
http://goo.gl/forms/ZVIx5LPti2
This way we can create a database of all those who have had a bad experience at bellevue and then we can all think of a proper action against bellevue.
You may also write to NABH which is national accreditation board for hopsitals.
[protected]@nabh.co, [protected]@nabh.co
I didn't log back in during the last few years since I had written that complaint when I was in a state of depressing shocking state of mind. Then I received a personal message from Mr Sanghi and when I've logged back again, I thought to myself I shouldn't have come to that page again. I found myself so grief-stricken by reading all these above replies, that I am bereft of words. I completely sympathise with your losses.
I know how difficult it is to cope with the lose of the most near and loved ones, as one rarely gets them.
And after all these years I just wish may god bless us with the strength to walk through the bad phase of our lives. Nothing-no online review, no complaint, no consumer forum-is going to bring back our loved ones, as we've lost them forever-it's hard and ugly, but it's the only truth. Neither we're financially sound enough to stand against these "renowned establishments".
I know how difficult it is to cope with the lose of the most near and loved ones, as one rarely gets them.
And after all these years I just wish may god bless us with the strength to walk through the bad phase of our lives. Nothing-no online review, no complaint, no consumer forum-is going to bring back our loved ones, as we've lost them forever-it's hard and ugly, but it's the only truth. Neither we're financially sound enough to stand against these "renowned establishments".
My father was admitted to Belle Vue Clinic, Kolkata under the supervision of Dr. Sarfaraz J. Baig and passed away last month after the whipples surgery (Pancreatic cancer). We regret now to choose this doctor for the whipples operation of my father. Due to negligence of treatment and irresponsible behaviour of the doctor, I have lost my father. The doctor was out of the station after the operation, while my father was in serious condition in ICU. This is totally irresponsible and unacceptable behaviour from the doctor. This doctor is claiming in website that he has zero mortality series of whipples operation which is absolutely false. The government should take appropriate action on this unprofessional doctor immediately.
Contact Information
Belle Vue Clinic, Kolkata.
West Bengal
India
India
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