[Resolved]  Calcutta Telephones BSNL Broadband — Non receiving of required speed of 2 Mbps

Complaint plz cot. no.[protected]

TO : COMMERCIAL OFFICER CENTRAL
CALCUTTA TELEPHONES
RESPECTED SIR,
FROM LAST 5 MONTH WE ARE NOT GETTING ANY CONNECTIVITY FROM BSNL BRADBAND SERVICE, BUT WE HAVE TO PAY 3000/- RUPEES PER MONTH. INFORMED LOCAL TELEPHONE EXCHAGE SEVERAL TIMES, ENGINEER VISITED SITE BUT THE RESULT IS SAME. ONLY FOR THIS REASON WE ARE FACING A LOT OF PROBLEM ON REGULAR BASIS. REQUESTING YOUR IMMEDIATE INTERVENTION INTO THIS MATTER TO RESOLVE THIS SITUATION ANYWAY. TEL NO : 2227 2049
REGARDS

To
Commercial Officer, Central
Kolkata Telephones

Sir,
We are waiting for your help & reply regarding our earlier mail where it is mentioned that broadband is not at all functioning form last 5 months. It is connected with phone no. 2227 2049 at Bata India Limited, 6A, S N Banerjee Road, 1st. Floor, Kolkata 700 013.
Please help in this regard as early as possible.
Regards

To
Commercial Officer, Ranikuthi
Kolkata Telephones

Sir,
This is to bring your kind attention that I (Phone No:[protected] have applied for Broadband connection one month back but quit an unfortunate that the order is still pending.
In spite of repeated complain in the local telephone exchange(Bramhapur Telephone Exchange) I have not got any result.

So it's my kind request to you that please look into this matter I am being harassed by this delay.

Thanking you.

Sir,
I have been using the BSNL landline for last twelve years or so and is a bonafide custromer.I didn't find any problem in the long period . I opted for a broadband connection in sometimes of mid 2006.I was offered it and was getting very bad connectivity initially. After lots of complaints for a period of one and half year my broadband connectivity was restored and now I am getting exellent connectivity. But I was offerred a free telephone line for my broadband connection. After lots of hiccups and complains I was given the free land line which is operational only with BSNL IT Card. It allows incoming though.But the problem is that the new line is often dead and does not give any dial tone very often. The no. of the new land line is 2673 3106. If you think yourself anyway responsible for this problem please restore my land line connectivity. I am busy in some government work and have special link in print media of Kolkata.I need the land line connection to be alive desperately. Please feel free and don't hesitate to call me in[protected] for any more query and help. Hope for an early action for your end.

Yesterday, I lodged a complain regarding non functioning of my land line (no.[protected] under Nabagram Telephone Exchange which comes under the jurisdicgion of Serampore Telecom Circle.This land line was given due to my broadband connection and is operational only through the BSNL IT card.In my last two years experience in using broadband, I can only say it is a horrible experience.Neither link nor speed is ensured. Very recently the link is coming in the modem very quickly and broadband is giving a fine response, but the phone no. which I mentioned earlier is giving me a tough time. Moreover, I have a mobile connection of Excel no. [protected].On 01.07.08 I made an SMS for taking the excel p benefit for two BSNL nos. for slashed tariff.I made a similar complain yesterday, but it is needless to say, that as usual, the Super Navaratna BSNL did not pay any heed to my concerns, and never pay any heed to the concerns and problems of millions of their valued customer(don't know whether BSNL at all think these customers as valued or not!!!). I don't know even your capacity or whether you are at all powerfull enough to solve the above mentioned problem or not. I know BSNL is getting used to all these complaints and these complaints do not bear any significance to them. I will consider myself very lucky if I am proven wrong. Hope(that's what only I can do now) for an early action from your end.

Dear Sir,
My Tele phone No is 23520931 that have been dead since last 6 months.But right now I want to re-connect the connection and I will pay the all previous charges by instalment.
Kindly do the needful.
Thanking you
Ajoy Kr.Nag
[protected]

Dear Sir,
My Connection is frequently disconnected in every 30 seconds. More over is that i am not getting rquired speed.

Please take necessary spet urgently.
My Telephone no is[protected].

Regards & Thanks
Moloy Saha
Mob: [protected]

Dear Sir,
My connection is frequently disconnected. Moreover i am not getting the required speed at all.

Please do needful on urgent basis.
My Telephone no is[protected]

Regards
Moloy Saha
Kolkata
Mob: [protected]

i was buy one moderm from bsnl and it was made by HUAWEI company and model no is smart AX MT841 and now bsnl staff can not make it active so can u help me to configure this device?

Sir,

My broadband connection is dead since 11th September, 2008.
Please look into the matter and ensure connectivity at the
earliest.

Regards

Bhabani Das
A7/5, Saten Park
Kolkata 7000104
Ph : 2467 1641

Sir,

From last 5 days I cann't do any work with broadband. Here link failure error is showing whenever I want to connect the line.
I am facing huge problems without the connection.
My number is : 24070794

Before that last week I had also done complain by mail and also complain by phone. But no response is there.

Please look at this matter and solve it as early as possible.

Thanking You
Satyajit Saha
[protected]

We are in receipt of telephone bill for the month of Aug'08 and find that you have charged Rs.5000/00 towards BB fixed monthly charges for Aug'08. But we regret to inform you that Broadband connection was not installed in our Telephone No. 22267298. Please look into the matter and send us fresh bill at your earliest convenience. Due date is 29/09/2008.

sir,
My Broadband mail ID and password supplied fron BSNL not functional, as a result I failed access my mail box from the beginning of installation.
My broadband NO: 26581029
Email ID: [protected]@bsnl.in
Password: default password supplied by bsnl.
Tarriff Plan: Home 250 Monthly.
Plz do the needful as early as possible.

TO : COMMERCIAL OFFICER CENTRAL
CALCUTTA TELEPHONES
SIR,
MORE THAN TWO MONTHS HAVE PASSED I HAVE RECEIVED MODEM & ID, BUT INSPITE OF REPEATED REQUEST OVER TELEPHONE TO 22841015 NO ONE HAS TURENED UP TILL DATE TO INSTALL IT. AFTER PUJA NO ONE IS ANSWERING ON THE SAME NUMBER INSPITE OF MY REPEATED TRY. FURTHER TO MY SYRPRISE IN THE LAST TELEBILL BROADBAND CHARGES ARE INCLUDED .I AM UNABLE TO UNDERSTAND & CANNOT EXPECT THIS TYPE OF NEGLIGENCY . I HEREBY REQUEST YOUR IMMEDIATE INTERVENTION INTO THIS MATTER TO RESOLVE THIS SITUATION OTHERWISE I HAVE TO WITDRAW THIS SERVICE REGARDS
TELE.22843227

MY LANDLINE TELEPHONE NO. IS [protected], BUT TILL 3 NO DIGIT NOT WORKING IN MY LINE, WE ARE ALSO CHANGE NEW PHONE . BELURMATH EXHANGE NOT SOLVE MY PROBLEM,

WHETHER ANY FREE LAND LINE PHONE IS BEING GIVEN AS ADDITIONAL CONNECTION WITH BROAD BAND CONNECTION

I AM THE HOLDER OF[protected] LAND LINE AND HAVE ALREADY GOT BROAD BAND CONNECTION UNDER YEARLY SUBSCRIPTION SCHEME WITH UNLIMITED DOWNLOADING FACILITY. BUT AT THE TIME OF INSTALLATION OF BB, NO ADDITIONAL LAND LINE CONNECTION GIVEN. EARLIER I HAVE FOUND SOME OF MY FRIENDS HAVE GOT THE SAID FACILITY OF ADDITIONAL CONNECTION. PLEASE ADVISE ME WHETHER I ALSO CAN GET THE SAME OR NOT.

While i am away from my home, my dad tried applying for BSNL Landline + Broadband Services from Bhatpara exchange(North 24- Parganas).The lazy and useless people in that exchange made my dad and brother visit them too many time and at last too my surprise they replied that since they do not have connectivity in my area they cannot provide the services.Which century are you people living in? I know that few of my neighbours hold BSNL phone and other services so how it can be different for us? Come on BSNL...move your or else you will be thrown out of the market.

Sir, This is to bring to your notice that I have started to use your unlimited broadband facility from Sept.08.However, though the bill as viewed by me in the internet shows that my last payment date is 3rd November 08, yet I didn't receive my bill till date which is 31/10/08.If this is the quality of the service provided by you then I will have to think seriously about discontinuing your service and opt for others.I hope that you will send the bill with a new due date which will enable me to pay the bill in any of your collection centres and rectify the above malpractice which seems to be becoming a norm.Even I can't download the bill from the internet as the barcode is not available.