cellular joint nx — new mobile bought from them , they are not ready to cooperate

15-08-09
dear sir /mam,
MY SPOUSE HAD PURCHASED SAMSUNG MOBILE S-379 SRNO - A[protected], VIDE INVOICE NO - 4424, DTD[protected] FROM CELLULAR JOINT NX, SHOP NO- 4, KAILASH CASTLE, PLOT NO - 193, VALLABH BAUG LANE, GHATKOPAR (E), MUMBAI - 400077 .
IT WAS A GIFT FROM HER TO ME, BUT AS IT WAS AN OUTDATED MODEL I REQUESTED THEM
TO PLEASE TAKE BACK THE SAME, BUT THEY FLATLY REFUSED & GIVEN TO ME THE SAME IN WRITING THAT NO CHANGES FOR MOBILE SEAL OPEN OR BILL .
WE HAVE PURCHASED THE SAME IN BILL WHERE DO WE STAND, ARE WE LIABLE FOR JUSTICE OR WE SHOULD BELEIVE THAT IN INDIA EVEN AFTER 62 YEARS OF INDEPENDENCE CONSUMERS ARE NOT YET FREE FROM SLAVERY OF GREEDY SHOPKEEPERS .
MERA BHARAT MAHAN .