[Resolved]  Chalo Jaai - Package Tour — Chalo Jaai – Worst Experience …Never tour with them

In May this year I booked Himachal Pradesh package tour through Chalo Gaai, one of big tour operators in Kolkata. I have toured with many tour operators in the past, but this was the worst experience for me on an organized tour! The kind of experience I went through dealing with Chalo Jaai, right from booking stage to post tour interaction was simply worst.

My personal recommendation is to avoid Chalo Jaai at any cost. They cannot provide promised good accommodation, good food, comfortable travel and good coverage of the destination – in short meet basic expectations. Chalo Jaai as concluded by all the tour members (customers) on this tour is a mis-managed, un-professional tour company providing worst possible service for the premium amount they charge.

*********How Chalo Jaai cheated on this tour:**************

~Cheap Hotel Selection~:
During booking process, it was assured by Chalo Jaai that good star like hotel accommodation would be provided during the tour. Whereas except Shimla, condition of hotel accommodation provided by the tour operator was so bad and poor that nobody could imagine also. In Manali, they forced us to stay in a unhygienic damp room which is not even a hotel also.

~Food~:
One of the reasons for most of customers to select Chalo Jaai was the promise to provide very good food on all days of the tour. The food that was served on most of the days was either inadequate or poor quality, with absolutely no choice available. The most surprising fact was while returning from Amritsar to Kolkata by train, no food was provided to us and we had to arrange our food from running pillar to post. They were not even bothered to arrange food for our babies.

~Worst Tour Guide/Manager~:
The manager of the tour was never accessible. He was not bothered to listen to anybody's problem or requirements.

For the heavy price that the we paid on this tour had to pay in terms of time, money, mental peace and above all ruining family vacation, all the tour members were mentally very upset after returning from the tour. The entire episode has left us with most traumatic experience of being cheated by Chalo Jaai for our hard earned money.
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Aug 13, 2020
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I'm very much surprised by seeingto such comments.we belongs to a higher class family and we expect higher from a travel agency . we had made many tours earlier with kundu specials jatrik travels avia holidays challo jai is the best among them. At first all our family members refused as they dont prefer any other rathar that kundu special but after returning from the tour every one said that the tour was simply awesome. In tamil nadu we met with a severe storm named hood hood.At that condition no train was running and we have to spend 5days there .At that time also chollojai took a great care despite it was not written in their terms and conditions. We don't have to pay for those extra days. Also in tirupati chollo jai was supposed to go down the hill and we were supposed to return by our own. But the condition suddenly changed and the line became so long that we have to stand there from 4pm to 2am. When we got out the temple we thought that the tour managers have got down and therefore we were very angry. But surprisingly we found them standing at the entrance and waiting for us. Further when we got down at 3am we were provided with superior hot dinner consisting of mutton dishes even the area was a veg. Again in our tour at Rajasthan we were provided with a superior quality ac bus with a comfortable suspension. The rajsthan as we all know is an arrid region but there also most of the day we are provided with dishes like chowmein fried rice biriyani Manchurian chicken some well-known Bengali dishes and also jaipuri sweets. Some people expect home like experience out side which can't be provided. I would better advice them to sit at home and watch the places in intrnet without visiting as they are not able to experience basic higher class experiences that should be expected outside. Chollo jai is the best travel agency in Kolkata if compared to others .
Great help, please go with us.
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