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[Resolved]  Chayanika Gas Agencies - Kolkata Tollygunj — problem in booking lpg refill

I have connection with "Chayanika Gas Agencies"-
Address:
#41
Regent Place
Regent Park
Kolkata -700040
Landmark: Near Malancha Cinema
I am residing with my sister and with her husband in tollygunj, we all are working somewhere, if we request
they always speaks very badly whenever I book my cylinder and they always take 4-5 days to deliver.
As a lady whenever I ask them to deliver within time, they always misbehave and hang down the phone badly.

what should we do now?

with regards,
Asma
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  3 CommentsShareTweet

Comments

I fully agree to the above complaint. First of all they never pick up the phone. If somehow they pick up, they misbehave. It is almost impossible to book a LPG over phone with chayanika. I am greatly aggreived with this agency.
This agency Chayanika is really a nuisance. The staffs are absolutely rude and misbehave with the consumers at the first instance available including its owner who is the most rude of them all. The other unfortunate part is that they force the customer to take ovens from them which are of worst quality and charge too much for that. They don't even consider giving a connection without the oven/burner. I have been hassled for 2 months in the name of premises checking etc and charge of Rs 250 for that as I didn't want to take the oven from them.

The most frustrating part is the repair / service person the owner kept. That person is an absolute worthless and cheats the customer like anything. For any small service the basic charge is Rs 70 and the service person purposefully change small parts that may not worth even Rs 1 and charge the customer for Rs 20/30 for that. Recently he came to my house and even broke a burner in doing the cleaning and asking Rs 450 to replace the same.

This agency should be banned and IOC should consider taking actions against this agency.
All the complaints are true. Specially they never pick up the phone. The center itself is a nuisence. All the staffs are so ruthless that one may not approach twice to them. Please let us know how can we proceed to cancel their agency service.
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