I WANT TO REGISTER A COMPLAINT AGAINST CITIFINANCIAL FOR CHARGED 3% PRECLOSURE CHARGES INSTEAD OF 1%.I EXPLAIN U IN BRIEF ALL THE TERM & CONDITION BETWEEN CITI FINANCIAL & ME .I HAD TAKEN THIS LOAN ON 5 TH NOVEMBER 2009 FOR RS 10000000/-(ONE CRORE) THE LOAN WAS DISBURSED BY ONE OF THE STAFF OF CITI FINANCIAL MR DINESH DHIMAN ( MANAGER MORTGAGE AS COMMUNICATED BY HIM).
THE LOAN WAS DISBURSED ON THE FOLLOWING CONDITION UNDER BELOW:
LOAN AMOUNT = 1 CRORE
ROI = 11.75%
PRECLOSURE CHARGES = 1% ON OUTSTANDING BALANCE AFTER ONE YEAR `
NOW I WANT TO PRECLOSE THIS LOAN & I WAS GIVEN A TERM & CONDITION LETTER TO THE STAFF OF CITI FINANCIAL ON 9/2/2011 ON THE LETTER HEAD OF CITI FINANCIAL CONFIRMING THE ABOVE MENTIONED CONDITIONS SIGNED BY ASST MANAGER MORTGAGE.
& BUT THE STAFF OF CITIFINANCIAL IS DENYING TO ACCEPT THIS LETTER AND ASKING FOR A PRE PAYMENT PANELTY OF 3%.
FINALLY I HAVE AGREED TO CHECK THE AUTHENCITY OF THIS LETTER & I HAVE MADE A PAYMENT OF RS 8309870 ON
THE CONDITION THAT IF THIS LETTER PROVES TO BE GENUINE THAN EXCESS PAYMENT OF 2% WITH INTEREST WILL BE REFUNDED TO ME WITH IN 5 DAYS.
I REGISTER A COMPLAINT ON 9/2/2011 AT THE TIME OF PAYMENT COPLAINT NO 4534759 AT PUSH VIHAR
BRANCH TO MISS MONA PURWANI AND SUBMITTED COMPLAINT LETTER WITH ORIGINAL PRECLOURE 1% CONDITION LETTER FOR VERIFICATION BUT I AM NOT RECEIVING ANY ANSWER FROM CITIFINANCIAL REGARDIND THIS MATTER AFTER 15 DAYS
ONCE AGAIN I REGISTER SAME COMPLAINT ON 26/2/11 COMPLAINT NO 4588249 TO CUSTOMER CARE AND AFTER THAT I REGULARLY MAIL TO CITIFINANCIAL BUT NO ONE CAN SATISFACTORING ANSWER ABOUT THIS TERM & CONDITION LETTER,AT LAST I COME TO UR DEPARTMENT FOR JUSTICE.I ALSO HAVE ALL NECESSARY DOCUMENTS TO PROVE MYSELF SO KINDLY INVESTIGETE THIS MATTER & HELP ME FOR REFUND MY EXCess payment
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