Comments
I too faced a terrible experience on tag recharge. I wanted to convert my Yearly Tag to a monthly Tag. I was told that the monthly tag recharge is available only to commuters who live within 3 KM of expressway and that I will have to pay Rs 18 per trip. I was refused the conversion from Yearly to Monthly. When asked pls show the written policy the same was not available at the expressway (at the Gurgaon Toll plaza.
This is purely at the whims and fancy of the DG expressway. No body is willing to listen and Call centre number also disconnects when you press 9 on the call centre number.
Anybody listening...!!!
This is purely at the whims and fancy of the DG expressway. No body is willing to listen and Call centre number also disconnects when you press 9 on the call centre number.
Anybody listening...!!!
Now, the DG Express way are in no means providing good services to the customer. The employees and staff there are so rude that most of their complaint register is filled with the same. Sometimes, even they don't provide the register complaint and ask the customer to just write the complaint on plain paper. Shame on you...
I also agree with the complaint. The staff is very RUDE. I also commute from gurgaon to Delhi daily.On 9/5/2011 I gave a note of Rs. 50/ and one rupee change, but the Cashier KISHORE KUMAR, REFUSED TO RETURN THE CHANGE. HE said that I was telling a lie and talked very rudely he said" chal aage chal"( My receipt no.[protected] somebody please tell what can we do about such rude behaviour of the staff of this toll plaza.
charged on monthly basis. For one month from the date of recharge, I pay Rs 9 for each trip
across the toll plaza. After one month if there is any balance left, I pay Rs 18 for each trip.
This was being done till date and it is a very logical process.
Yesterday when I went to get my tag recharged I was told at the counter that
from 1st oct onwards, if there is any balance left after one month, that amount will be forfeited.
how logical is that ? If any person from the toll plaza management is reading this please explain why this should not be called daylight robbery ? I request the authorities to revert back to the earlier system.