[Resolved]  Doshi Brothers, Wadala, Bombay — No proper response from Gas agency

Dear Attendor,

We are facing several issues with our gas supplier, they are as follows

1) If we give a number for getting a gas refill cylinder we do not get the deilvery till 3 to 4 days, after we call them for the status of delivery we get a answer today evening we will be receiving it then again they fail to send the gas cylinder, Next day when we call them we get answer that either they have delivered the cylinder or else they tell us that we have not applied only for getting cylinder . We are customer of HP gas from the past 23 years with Doshi Brothers but sorry to say from the past 1 year these problems are been observed regularly.
2)Our gas was leaking which we had informed to Doshi brothers via telephone But they turned up coming to our house after 3 days, Is gas leakage issue a minor issue that they feel that such customers should be attended after 3 days.Who takes responsibilities of our lives because of bad service given by our Gas agency .

Suggestion :
1)As LPG gas is very dangerous if it leaks, it is life threatening issue .
2) A docket number should be given to each and every customer whenever he books for a gas refill or some complaint it can be used for future follow up or reference

Customer Details :
Mr Ramdas V kamariya
Customer No : 602177

GAS Agency :
Doshi Brothers
249, Fatima Mansion, Station Road
Wadala, Bombay
Phone:+[protected]
doshi.[protected]@hpcl.hpgas.co.in
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Doshi Brothers — no proper response, irresponsibility

The above gas agency does not attend customer calls at any given time. It takes one full day of dialing for them to attend a call. Even the bookings made over internet are not attended upto 7 to 10 days. A totally callous and irresponsible behaviour with complete insensitivity towards customers. Even i[censored] visit their agency, the response is totally disgusting.
Customer Details :

Mrs.Suvarna B Pingur

Customer No : 642673
Dear Sir/ Madam

mera gas aj 4 gays ho gaya leakeg ho raha hai mai 4 days pahle complen kiya lekin kuchh sunwai nahi ho rahi hai kabhi bhi gas fat bhi sakti hai isliye mai aj police complent bhi karne ja raha hun.
Sai sagar bldg nu. 3 /405 opp fire briged
Mob. [protected]
If we give a number for getting a gas refill cylinder we do not get the deilvery till 13 to 14 days, after we call them for the status of delivery we get a answer today evening we will be receiving it then again they fail to send the gas cylinder, Next day when we call them we get answer that either they have delivered the cylinder or else they tell us that we have not applied only for getting cylinder . From the past 1 year these problems are been observed regularly. they never pick there phone and not give any answer . i also try on emergency service no. 12665 but here also i didnot get responce at all. pls help..
Every month, we are facing same problem.after booking refile, they are not delivery gas before 15 days.last 10 days, i am waiting for gas.but there is no play and phone is disconnect.

Satya
Consumer no-615083
Every month, we are facing same problem.after booking refile, they are not delivery gas before 15 days.last 10 days, i am waiting for gas.but there is no play and phone is disconnect.

Please Deliverd My cylinder. My Consumer no - 622356


Regards,

Janya Chavan.
Cont. No. [protected]
My booking was 28th of last month, they are not delivery gas till date, i am waiting for gas.but there is no replay and they wont lift the phone and is disconnected by them.

Please Deliverd My cylinder. My Consumer no - 612502


Regards,

Manohar Katkam.
Cont. No. [protected]

My dealer address
Doshi Brothers
249, Fatima Mansion, Station Road
Wadala, Bombay
Phone:+[protected]
doshi.[protected]@hpcl.hpgas.co.in
Can anyone will give me correct nos. of Doshi Brothers, Wadala to book a cylinder. I had booked cylinder online on 7/10/2010, still no response received from them. Doshi Brothers are not picking up phones, if rings nobody is lifting the phone, or all lines are busy, enganged... and so on. I am a Dharavi consumer, when contacted to Mr. Kumar (Dharavi dealer), he has no more dealer with Doshi Brothers. Now what will I do to get a cylinder. My online booking no. is 24. My consumer no. is 617176. Can you suggest me a procedure to transfer new agency to book a cylinder.
Yes, I have the same problems with Doshi brothers, Wadala.
They never answer the phone. In today's time we can definitely ordert he cylinder on the phone. Butr no, it is 10 days and they do not pick up the phone. Bothe working numbers[protected] and 24175595 just ring. The other numbers printed on the reciept 24175595 and 24175596 are not in service.
What do working mothers do?
Plus they do have moved from the station road. How do I contact them when there is no forwaring address.
My consumer number is 139831.
Please help.
Sinitta Shrimanker
Dear Sir/Madam,

Please email your new address & Telephone No. on ID: [protected]@gmail.com, yor old number[protected] is not woking,

Costomer No.624892

Jagdish Bhoir

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