| Address: | Chennai, Tamil Nadu |
Sir, I have booked my honeymoon trip to Kerala through the travel agency "Dream Destinations". The return ticket from Calicut to Chennai is what comes under scan. The e-ticket slip was given to me
by Mr.Muthukumar of the company on 28/2/2012 which is not a confirmed one(PNR [protected], TRAIN NO. 12686,CHENNAI EXPRESS). I insisted that he give me only confirmed tickets only. He
promised that he would check the status of the ticket till 3/2/2012 (date of journey from calicut to chennai) morning, if still not confirmed, then he would cancel and arrange for confirmed tickets in another
train. On that day when I checked the status it was RS1,63 for both the passengers. This is a RAC which confirms only one berth. I contacted Mr.Muthukumar and told him to cancel it and get only
confirmed tickets from another train. He just evaded me and slipped from the scenario. I was so upset and had no other option than to take the train without getting berth facility. This caused difficulty upon
the journey and severe mental agony. I was appalled by the poor service offered by "Dream Destinations" and their cheating nature. Hence I request you to take appropriate action and award me refund
of the ticket amount rs.598 along with compensation for mental agony experienced by us. Thanking you! Was this information helpful? | 
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