[Resolved]  Honda Eterno — NEGLIGENT SERVICE

Address:

Vadodara, Gujarat

25/12/2010

DEAR SIRS,

I GAVE MY HONDA ETERNO SCOOTER REG.GJ6BM4642 FOR SERVICE ON 28/10/2010 TO APPLE HONDA AT AJWA ROAD, VADODARA, GUJARAT. MY VEHICLE FOR HANDED BACK TO ME ON 29/10/2010 AND I WAS CHARGED RS.959/- WHICH INCLUDED SERVICE, ENGINE OIL CHANGE, BUZZER, HEAD LIGHT BULB AND NEW VEHICLE LOCK.

EVER SINCE THE SERVICE THE VEHICLE WAS NOT OPERATING AT OPTIMAL LEVEL. ON 19/12/2010, MY VEHICLE STARTED JERKING AND VIBRATING VIOLENTLY AND CAME TO A COMPLETE STOP. IT REFUSED TO START. I THEN TOOK TO IT DOWNTOWN HONDA ON 20/12/2010 WHEREBY I WAS INFORMED THE OIL BOLT WAS MISSING AND ALL THE OIL HAD DRAINED OUT CAUSING THE ENGINE TO SEIZE. I WAS INFORMED THE COST OF REPAIR WOULD BE RS.8,000/-!

I THEN CALLED APPLE HONDA IN VADODARA, BUT THEY REFUSED TO COMMENT AND ASSIST IN ANYWAY.

I HAVE FORWARDED THE COMPLAINT TO HONDA CUSTOMER CARE CENTRE BUT HAVE NOT RECEIVED THEIR REPLY.

I PURCHASED MY SCOOTER IN 2007 BUT HAVE NEVER HAD ANY PROBLEMS WITH IT. ALSO THIS IS THE FIRST TIME I HAVE GOT IT SERVICED FROM APPLE HONDA.

MY QUESTION IS WHO WILL PAY FOR THE RS.8000/- DAMAGES CAUSED BY APPLE HONDA DUE TO THEIR NEGLIGENT AND FAULTY SERVICE? PLEASE ASSIST.

YOURS SINCERELY
PAVAN N PRIMALANI
TEL.[protected],
VADODARA, GUJARAT