My cell number is[protected]. In my recent bill July/August on 8th August I am debited a sum of Rs736/-, as Etisalat charges. I firmly confirm on that day I mistakenly taken an incoming unanimous call from India and realising my mistake I immediatly cut the call.It would have hardly taken 20 to 25 seconds, whereas I am charged for 5 minutes 27 seconds.It is really horrible and outragious.Kindly investigate the same and refund me the excess unduely charged money.Your immediate action will be very much appreciated.
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International Roaming — cut down international roaming
FROMK.BALASUBRAMANIAN
PLOT NO. 16, FIRST CROSS STREET,
PADMAVATHY NAGAR,
SELAIYUR,
CHENNAI.600073
TO
VODOFONE CUSTOMER CARE,
CHENNAI.600028.
SIR,
SUB; INTERNATIONAL ROAMING-DISCONTINUANCE-REQUESTED.
REF;- MOBILE NO.[protected]
I APPLIED FOR INTERNATIONAL ROAMING FROM[protected] TO 22-8-08 AND IT WAS PERMITTED BY YOU. I THOUGHT IT WAS AUTOMATICALLY TERMINATED ON[protected]. BUT IT IS NOTICED THAT A SUM OF Rs.150/- WAS DEDUCTED FOR THE MONTH OF JUNE 2008.
. I WAS NOT AWARE OF THE FACT THAT I SHOULD APPLY AGAIN FOR DISCONTINUANCE. THIS IS MY FIRST VISIT TO A FOREIGN COUNTRY.
YOU MAY VERIFY FROM YOUR RECORDS THAT I HAVE NOT UTILISED INTERNATIONAL ROAMING FROM[protected] ONWARDS.
. I REQUEST THAT INTERNATIONAL ROAMING MAY BE DISCONTINUED FORTHWITH AND IT MAY BE CONSIDERD SYMP ATHETICALLY WHETHER A REFUND OF RS.150/-CAN BE MADE FOR JUNE 2008 BY CREDITING THE AMOUNT TO MY ACCOUNT.
Yours sincerely,
(K.BALASUBRAMANIAN)