Comments
Jazeera Airways — ticket charge
i reserved ticket on jazeera airways on 28th march from dubai to kochi by online.i reached at air port at correct time and i got borading pass.but the aircraft inchrage didnt allow to board in air craft.including me there were 10 people didnt allow to boarding.we didnt get any information why we are not allowed to board yet, also there is no value for boarding pass? so we, 10 peple compell to take ticket on other flight emirates to go kochi at same the day.actually the jazeera airways people cheated us.so i reqested to please help to get my ticket fare back
Faithfully
shafeenaciraj
Hi,
I had booked an online ticket. I had booked the ticket using my friend’s credit card. At the airport counter I was informed that I will not be able to travel since I have booked the ticket using my friend’s credit card. My friend who booked the ticket was present in front of the airline official along with the credit Card.
Since this rule is unique to Jazeera airways I was not aware of this. I don’t remember getting a message on my computer while booking the ticket. May be it was because of the pop up blocker or it missed my eye. However I read through the ticket print out and nothing about the credit card was mentioned. I believe that it was their duty to include this information in the ticket.
The airline staff present was there Marina Palude. Her attitude was rude and unacceptable. The basic quality required for anyone interacting with a customer is empathy. She was not ready to listen or even suggest a solution. There was a passenger who came before 57 minutes of departure. He was denied boarding because he was late by 3minutes. Even I was sent back. I had to reach Dubai urgently since I needed to resume office. Eventually I lost a valuable day in office.
The impact of such irresponsible behavior from a staff is far reaching. I decided then and there I will not travel by Jazeera anymore. There will be at least 10 people who will ask me how my journey was and I will tell them how I was treated. I am sure this will be the case with the other gentleman who was denied boarding. Because of one staff the Company loses at least 20 passengers forever.
If the organization has some customer orientation, at least refund the ticket fare and please take some corrective actions against such irresponsible attitude towards customers.
did u get any positive response? what steps did u take?
I had booked an online ticket. I had booked the ticket using my friend’s credit card. At the airport counter I was informed that I will not be able to travel since I have booked the ticket using my friend’s credit card. My friend who booked the ticket was present in front of the airline official along with the credit Card.
Since this rule is unique to Jazeera airways I was not aware of this. I don’t remember getting a message on my computer while booking the ticket. May be it was because of the pop up blocker or it missed my eye. However I read through the ticket print out and nothing about the credit card was mentioned. I believe that it was their duty to include this information in the ticket.
The airline staff present was there Marina Palude. Her attitude was rude and unacceptable. The basic quality required for anyone interacting with a customer is empathy. She was not ready to listen or even suggest a solution. There was a passenger who came before 57 minutes of departure. He was denied boarding because he was late by 3minutes. Even I was sent back. I had to reach Dubai urgently since I needed to resume office. Eventually I lost a valuable day in office.
The impact of such irresponsible behavior from a staff is far reaching. I decided then and there I will not travel by Jazeera anymore. There will be at least 10 people who will ask me how my journey was and I will tell them how I was treated. I am sure this will be the case with the other gentleman who was denied boarding. Because of one staff the Company loses at least 20 passengers forever.
If the organization has some customer orientation, at least refund the ticket fare and please take some corrective actions against such irresponsible attitude towards customers.
did u get any positive response? what steps did u take?
You are right, jazeera airways doing a cheating business. I am very sure this management is not capable to run an airlines. They can do a fish business. thats better. please dont go anybody to jazeera airways
I have also same experience like you. but atlast i got refund. they are the real cheater. they will charge antire customers like this only 1 of 1000 will come and ask for refund. what an intelligent they have
Jazeera Airways — very poor service and improfessional behaviour
I had asked them to apply for my visa for UAE, 8 days back, bu t till today i. e 3 rd december 2008, i had not provided by visa copy even my calls were also not been answer tomorrow late night is my filght booking. and i am going for exam purpose and in this situation how can i study. I flew from Delhi to Kuwait on January 1st 2009, but when I arrived only one piece of baggage came off the carousel. There had been a stop in Dubai. We were a party of four, two of whom had to get back to Canada, and had to purchase clothing for work that was starting on January 5th. We filed a missing baggage complaint in Kuwait, and have been assured all the relevant parties have been contacted, but after fourteen days nothing has been found. More than that, I have twice sent an email to Jazeera, and have yet to receive a reply. My luggage contained a very beautiful kimono that I loved, as well as Christmas presents from family members, and gifts to take back to Canada. I am disillusioned, to say the least,
Sincerely,
Sheila McLean
Sincerely,
Sheila McLean
Biggest chor company.
This is typical of Jazeera Airways, they also ruined my holiday to Dubai by loosing my luggage.
No Rep, No Comp, No Apology and not only that when your baggage does turn up you have to go and collect it yourself as a-posed to them delivering it to your hotel.
Very poor service and a bad reflection on the Middle East as a whole, if it was Europe then they would be investigated, fined and eventually shut down.
PS, You won't be alone either, they tend to loose half the passengers luggage each and every time.
No Rep, No Comp, No Apology and not only that when your baggage does turn up you have to go and collect it yourself as a-posed to them delivering it to your hotel.
Very poor service and a bad reflection on the Middle East as a whole, if it was Europe then they would be investigated, fined and eventually shut down.
PS, You won't be alone either, they tend to loose half the passengers luggage each and every time.
Jazeera Airways — Lost Baggage Compensation
Sir,I purchased my air ticket in your airlines by website on dated 06 march, 2008, On the web all cost shown in AED 334.00 including credit card processing fees but air lines has clained in First Gulg Bank in KD 26.00 and that amount deducted from my account is AEd 365.18. I have send my credit card state ment by email but till now nothing response i got. I have send by email so many reminders but there is no action till now. Again I am giving booking reference given below:
Name Mohammad Amir Ahmad
Date of purchase ticket 06 march 2008,
Dubai to Delhi
Booking reference IYG2DG