Jyoti Gas : oxygen chimney and gas hob — complaints not attended

 
8 Reviews
India
 Jaydeep Pawar
I have purchased Oxygen Gas hob and Chimney from jyoti gas, wanwori ( next to shivarkar garden).
All the appliances are under warranty as I purchased it few months back. After installation chimney started malfunctioning. I have lodged complaint for that but service centre is not responding. They will never give perfect time to visit site. In fact installation was so bad that chimney broke down within few months time. I am just wasting my time and money to get work done. If any one have consumer complaint email address for oxygen company(manufacturer) please pass on.
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We had purchased 4 burner Oxygen cooktop from Jyothi agency at Laxmi road, Pune. It costed around 21000 INR.
In few weeks the trouble began. The automatic ignition stopped working, worse the flames come in sudden burst going up to feet or more. We called up CUSTOMER CARE for many days no one picked phone. Then I went to their shop and got this number[protected]. The service person who came was most rude person and charged 500 for nothing . They burners are bent and each one costs 6000. Every 6 months we have to change all 4, so after buying super ### Oxygen stove for overrated price, we are expected to spend 24k for their equally bad quality burners . We had a fire accident with their gas stove and we will raise complaint to compensate. Please do not put yourself in danger by chosing any product of Oxygen gas appliances and anything from Jyoti agency, you will get better options and service directly at good quality kitchen appliances store, after you do your research, don't buy on impulse.
was your issue resolved? Today I visited same shop and was planning to purchase chimney. They told me that they are giving life time warranty.
worst service provided.
Beware of this Jyoti Gas Company. I too installed this Oxygen Chimneys and there is no effect of this chimney while cooking. Smell is allover my place. Its not a Italian brand. Its an Indian brand. Beware. Avoid at any cost.
I also purchased from the same shop in wanowrie and the installation is worst and after lodging several complaints they are not even turning up. Worst brand and Worst service. Never go with this company product and shop
Giving Wrong Information by phone ..

We have purchased a oxygen chimney from jyoti gas appliances Sinhagad road, Pune ..
We were asking about servicing for chimney and the employee told us that servicing is absolutely free, we asked them 2 to 3 times and they were saying same .. after confirming we agreed for servicing

And after servicing they charged us ₹850 thats totally wrong ...

- S.K.Deshpande
totally agree with above complaint made by rcrhea (sep 14 2018) I also bought Oxygen Hob of 4 burner in Nov 2017. After 6 month flames are not coming properly raised complaint after around one month they changed the burner as it was in warranty but again after 6 month burner bent this time it was out of warranty and they charged around 6000 but burner quality is so bad that you cant keep changing 6000 every 6 month. Better to buy somthing else

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    Jyoti Gas : oxygen chimney and gas hob - complaints not attended

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    India

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