[Resolved] KITEC — Leakage problems in concealed KITEC plumbing lines
I had chosen to use KITEC (http://www.kitecindia.com) pipes in my residence plumbing two years back. Ever since the line was being laid there were repeated leaks in the line even during the testing. Every time there was a leak found I aired my concern to the material supplier (Parag Shah) & plumber (Mahendra) but both of them claimed that they had installed the same piping in a large number of residences & commercial/industrial building including hotels & hopspitals and their users are very happy. By hook or crook they finished setting up the piping simultaneously while I was out frequently travelling out of town & country. Upon my arrival from the last tour during which they finished the last phase I found several wet patches on the walls. I called them & asked them to correct the same. They did so & tested the lines. Upon their clearance the walls were plastered. After some time some of the joints again started leaking which was visible on the plastered walls as wet patches. Plaster was removed from the portions where the leaky pathces showed & the corrections were made.
After such repeated corrections & various justification both the agencies finally left my site after a lot of blame game to each other. Among all these things I was the sufferer who had spent much more than conventional 'C' class GI pipes and also spent a lot of time and efforts to get the things right.
As if this was not enough to trouble me one more leak has cropped up again after two years from the back of my main bathroom. Upon informing both the agencies I found that they again started passing the buck & started blaming each other. I can not understand how can I get out of this KITEC mess? Can any body help or guide me? Is KITEC company listening? Do you have somebody responsible for the customer complaints in your company? I visited the website but there is no section that can take care of customer complaints. Please help me whoever can!
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Aug 13, 2020Complaint marked as Resolved
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