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[Resolved]  Le Passage To India Tours And Travels Pvt. Ltd. (Tui India) New Delhi — TUI - Not Refunding Advance Money (No clarity)

Dear Sir,

I am putting the complain in points to avoid any confusion;
1) Malaysian honeymoon package for the Dec 22nd 08, sold to us by TUI in the month of Sep
2) We have paid rs20000 advance to TUI in the month of October and due to personal reason, we placed the request to cancel the honeymoon trip
3) The honeymoon package has been cancelled close to 80 days (two and a half month) in advance but instead of returning the money post deducting there cancellation charges, Mr. Sharad General Manager - TUI has asked us to pay rs 10000 more, even though we have cancelled the trip 80 days in advance. We have been asked by TUI to pay money, instead they should deduct the nominal cancellation charges and return the money back to us.
4) This is a clear case of non-confirmation and mis representing the facts to the customer for the TUI benefits and mis representation of fact
5) I have been Liaisoning with Sharad Yagnick. He is General Manager of TUI India. His mobile# 91-[protected], if you want to talk to him and get a clear picture. I have the entire mail trail of our discussion.
6) My Number is [protected]. I am based out of Bangalore. Pls let me know if you have any questions.

Address of TUI;
TUI India
( A Division of Le Passage to India Tours and Travels Pvt. Ltd.)
10-A., Gobind Mansion
H-Block, Connaught Circus
New Delhi - 110001
Tel# +[protected]
Fax# +[protected]
EMail: [protected]
Mob# =91-[protected]
Complaint marked as Resolved Aug 14, 2020
Complaint comments  5 CommentsShareTweet


Dear Sir,

We are having our tours & travels agency for the last 15 years.we have
got all kinds of vehicles. Our drivers know hindi, telugu & english.If you
got any tour programme Please inform us .we are ready to do handling works
in kerala .We are sending one sample tour package.Please see that and kind
enough to contact us through
E-mail. Ph :[protected],[protected], [protected], [protected]
Our website Address .
our mail Id [protected]

"Thanking you"

Date : 11.03.2009 For Sissily Tours & Travels

Dr.V.S Pillai
( Life member of C.M.A.I 13769 )
( Proprietor )
Dear Sir,

there could be some more people they faced same kind of problem. while booking the tour there is not very clear cut process. Everthing what they say its not on the paper. We belive on the words of sales person.

I wish you get refund from company
Dear Mr.Abhishek Kr,

We advise you to take everything in writing while booking any tour package from any travel agent.
All should be given clearly including cancellation and our ammendment charges.

This is type of case which normally happen with one person in hundreds. So next time beaware before booking.

As of now nothing can be done.
Dear Madam/ Sir,

We are travel agent in India we do Hotel Booking, Car rental, tour Packages, Guide Services etc

We take immense pleasure in introducing ourselves as a leading Tours and Travel Agency in Agra. We have been catering to our clients for the past five years to their entire satisfaction by providing excellent service and value for their money.

Our diversified services include: -

Meeting and providing assistance to our valued clients on arrival/departure and during



We provide English, French, German, Italian, Russian, Spanish, and Japanese speaking Govt. Approved guides


Air-conditioned and non Air-conditioned Ambassador/Indica cars, Mercedes cars,

Toyota Qualis, Tempo travelers and deluxe coaches of latest models.


Hotel accommodations at budgeted hotels, 3/4Star hotels, Luxury hotels


We provide Domestic Air tickets, Train tickets

we arrange Puppet Show, Magic Show & Classical dances etc.


We are confident to fulfill above through our rich experience in customer servicing. Our office located in Agra and complete automation facility makes us easily accessible and ensures prompt service.

To expand our activities we wish to tie up with your esteemed organization. You are requested to kindly give us a chance to serve our best services to you & your guest.

We are having very special rates from Most of the Hotels in Rajasthan, Agra, Varanasi, Khajuraho, Jhansi, Gwalior, Patna, Bodhgaya & Delhi etc.

We have own Branches in Varanasi, Khajuraho, Gwalior

If you need any information please feel Free Contact us

Thanking you

Yours Faithfully


Classical Holidays India

29/1G/1 Kachi Sarai,

Tajganj, Agra-1 (U.P) INDIA

Operation Manager

Mr. Arvind Kumar

Mob: +91-[protected], +91- [protected]

Tele: +[protected]


Email: [protected], classical.[protected], classical.[protected]
This is regards to my query made on 05/09 for my clients trip to Kuala Lumpur, i called up the TA as per the number dispalyed on the website.
the person handling the telephone at the board does not know how to handle the query coming from outside ...pleas have your team members trained in professinal manner...this type of attitude is not acceptable.

Lokking for a response from the outlet manger

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