Mahanagar Gas Complaints & Reviews

My BP No. [protected] - Ref # 744341 / 735747 / 742418 / , I have following complaint regarding bill #[protected]

1) I had received bill for Mar'11 stated amount payable as zero assuming there is no consumption of gas. This is really not acceptable as we have never communicated that from Jan'11-Mar'11 we will not consume gas.
2) Also as per Mahanagar Gas Ltd (MGL) system billing is done on the basis of (2 months assumption billing & next 2 months actual consumption billing), Mar'11 bill should be charged to us on assumption basis / actual consumption basis.
3) We dint informed this to MGL considering the fact that we will receive May'11 bill as per actual meter reading and old price.
4) Surprisingly upon receipt of May'11 bill on 1st June'11 we realized the rate has been revised slab wise
5) Also Mar'11 Bill showed previous reading 2098 (A) units on 25th Jan'11 and 2098 units on 25th Mar'11 (how come there is no consumption for these 2 months).
6) May'11 bill again shows previous reading as 2098 and current reading as 2177 on 25th May'11 (79 units consumed in 2 months)
7) Looking into past consumption records and above facts, our average 2 months consumption is 38 units, hence we have requested MGL to take into consideration 38 units out of 79 units as consumed between Jan'11-Mar-11 and balance 41 units as consumed between Mar'11-May'11
8) Accordingly arrange for revised Bill as per above facts, as the existing bill is charged on prorata basis assuming consumption of 79 units between Mar'11-May'11
9) Also the complaint # / reference # is changing everytime I send reminder mail.
10) I had sent my 1st mail on 4th June’11 and till now I have sent 10 mails but not received any feedback yet, hence I have sending this mail to you.

Thanks and Best Regards,
Chirag Kamdar
[protected]

I have duly applied for Mahanagar Gas connection for home cooking purpose since last 2 yrs and have already paid the fees for the same in given time. Inspite the connection has comissioned in our area 2months back, still my residential connection has not been comissioned since last 2 months. The crossed cheque amount paid to MGL has been debited from my account, but MGL denies the payment made and do not respond to multiple follow ups made by us.

I have applied for fresh connection of MGL Piped gas on 9th February 2011 and was promised that the connection will be provided to my home within 90 days. There is no response from MGL and I have not heard from them. The guy who took the cheque says he from marketing and now I have to call up their customer care. The customer care executive Sunil Pawar says that the registration was done in March 2011 despite the cheque dated 8th feb, 2011.

Mahanagar gas has increases rates from Rs 17.82 / SCM to Rs 30.12 / SCM for daily consumption of 0.8 SMC / 1.2 SCM respectively

The notification of this was given in times of India dated 15.4.11

This effectively means that rates for use of MGL gas per month at daily consumption of 1.2 SCM will now cost Rs 1120 instead of Rs 663

On enquiry with MGL helpline this rate is effective from 1st of April 11 which is very very unfair as customers have not been notified before increase of rates and neither this is available on MGL website as on 18.4.11. The notification was given in times of India on 15.4.11 only

Will the concerned authorites let us know why they are taking their customers for granted that they will accept all increase in rates and that also without prior notification

I have written to consumer forum about Mahanager Gas connection delay over 10 months and I got reply from Mahanagar Gas Limited, asking details on providing the details, they returned saying your complaint has been forwarded to the concerned dept, on later follow up I got the details that the work will be completed by 15 April 2011, in mean time all the other members of the building followed up with Thane lewiswadi, the workmen used to come and sleep in compound and go and we got letter from MGL the work is completed, we followed up saying nothing has been done again the workmen started coming and when they were sleeping we did not allow them to sleep and then they did partial work and still the work is pending for the final installation, now again follow up I get the support letter saying your complaint has been forwarded, some sort of joke the support dept is a courier service without resposibilty, when we were in the office we found there was mission statement and it seemed MGL is ISO certified but on request for customer feedback form it was not provided so how come MGL is ISO certified, the Govt of India should look MGL is in scam like the 2G where it has taken license and outsourcing the job and then tellling the consumers we have labour problem, if MGL cannot support then the license should be immediately terminated so other companies can take over.

Below is the response from the MGL support.:


On Fri, Apr 15, 2011 at 1:00 PM, Support <[protected]@mahanagargas.com> wrote:

Dear Sir / Madam,
This is an acknowledgement for the mail sent by you.

The context of the complaint has been once again forwarded to the concerned dept as a reminder for further resolution / action.

Your unique docket / complain number is XXXXXX & BP No is XXXXXXXXX.

Regards,
Customer Care,
Mahanagar Gas Limited.
For further details logon to - www.mahanagargas.com

I filled CNG in my car on 05/04/2011 from kandiwali (e), the meter showed Rs.107 and they demanded for Rs.110. However i did not pay extra.
On next day i purposely filled CNG from the same outlet and they demanded Rs 2 extra, once again i did not pay. But now one of the employee started talking rubbish with me.
They take Rs 2 to 5 extra from most of the cars and in that way their daily illegal income becomes Rs.500 assuming they fill minimum of 100 cars everyday.
So it ios my sincere request to you that take the require action as soon as possible.

Dear Sir



I had paid Rs. 6,000.00 wide cheque No. 851399 dated 12.12.2010 and the same had been cleared from my bank on 20.12.2010 for New Gas Connection, attached application form cum reciepts no. AF036264/1011 for yr ref. But still today nobody come to connect the line, even I personnel met the Mira road Branch and called everyday from last two months but nobody give proper reply.

Regds
Praful Parmar
[protected]

I am a customer of Mahanagar Gas Ltd in Mumbai, and has regularly paid their bills.
I had received the excess bill for the month of February 2011 from Mahanagar Gas Ltd for about 2500/-. Immediately I placed the complaint through phone to their customer service. There after I received the revised bill of Rs 256.00 for February 2011 with a due date of[protected].
I made the payment via cheque dated[protected] well in advance...

I have already written a complaint on this forum and I got reply from the MGL Support that they have forwarded the complain to the concerned dept, and surely the next day digging was started for 15minutes and supervisors left, later the workers left after next 15 minutes, that shows MGL was just showing it is doing work and then no one reporting again.

From the way the work is going it is observed MGL must have got the licences...

Dear Sir,
This is to bring to your kind attention that I have been billed excessively for the month of December 2010. My Bill Amt. is Rs.4,562.

I am a Senior Citizen and am very well aware of the consumption / usage of gas for my household purposes / daily chores. The billing for the preceding months is a testimony to the above stated fact.

I am not in a position to pay such an exorbitant amount that rightfully and genuinely doesn’t belong to me.

I am not interested in the rectification being done in the next bill wherein the units will be reversed & accordingly rectified bill shall be generated & dispatched subsequently as per my billing cycle. I will not be paying the requisite amount as being a senior citizen I am not in a position to do so. Besides the said bill doesn’t belong to me.

It was clearly communicated to me by your customer care staff that within a week’s time duly rectified bill will be despatched at my address. I have not yet received the same. I reaffirm that I will not be hesitant even remotely to discontinue my connection with you if you don’t send me the proper rectified bill.

Due to gross negligence on your part you have send us an inflated bill for Rs.4,562. I request you to cancel the present bill and send us the rectified bill immediately to enable us to pay the rectified amount before the due date i.e. 24/01/2011.

Again I would also like to point out that nobody from your side had turned up for meter reading for the last so many months.

Thus, I being a Senior citizen should not be punished for no fault of mine.

Please treat this matter as MOST URGENT.My average bill in the past has merely been in the range of Rs.250-400 or so.

My Details:
Name: Vasantha Ramachandran
Tel. No.[protected]
CA:[protected]
Bill Group:MCO10843
Bill No.[protected]
Bill For: December 2010
Bill Dated: 08/12/2010
BP: [protected]
Amt. Due: Rs.4,562

Regards,
Vasantha Ramachandran

Rohit Kumar R. Pandey
Advocate, High Court
304/E/2, N.G. Park,Shiv Vallabh Cross Road, Rawal Pada, Dahisar (E),
Mumbai – 400 068. Cell.[protected]
Res. 2896 9303
______________________________________________________________________

6th December, 2010

To,
The Concern Authority,
Billing Department,
Mahanagar Gas Ltd.

Ref: BP. No. [protected]
CA. No.[protected]
Bill: November, 2010
_______________________

Sub: Higher Bill
**************************

Sir/ Madam,
This is in reference to your dispatched bill for the month of November 2010, which is much higher, as such I address you this letter to you as fallows:
1. The bill stands in the name of my father Mr. Ram Lalit Brijraj Pandey and I am staying with my father, and availing/Consuming your service of PNG.
2. Since beginning of the PNG Connection when I have not got any bill from your side even after passing of five to six months then I personally enquired to your Bandra office and came to know that the due to incomplete address you are sending my bill some where else. Then I rectify the mistake and subsequently received the Bill of Rs. 889/- which I have paid and received the acknowledgement in your next Bill.
3. Subsequently, I have got the Second bill amounting to Rs.381/-, for the month of January 2010, which I have paid on 17.02.2010 and time meter reading was 93A.
4. After that, I have got another bill for the month of Rs. 1619/- which I have avoid to pay as the bill was to much high and made complaint to tour office. Later, I got Bill for the moth of May, 2010 amounting of Rs. 407/- which I have paid on 28.05.2010 before the due date, that time the meter reading was 119.
5. Subsequently, I have received one bill which I have not paid because my query was pending in respect of the higher bill and after that I have received another bill for the moth of September, 2010 amounting of Rs. 1184/-. Kindly note that the September month bill I have received after the due date hence the bill not been pain as I was awaiting another bill for payment. The meter reading was 189 A in the month of September, 2010.
6. Subsequently, two days before on 4th December, 2010, I have received the Bill amounting to Rs. 3125/- which is much, much higher. Kindly note that the my family consist of only four members two adults and two small kids below six years old. Just think, if bill for four months came Rs.1184/- and after two months bill increases three times more.
7. Kindly note that, I am an Advocate by profession and every time I never get time to see such small tings but here the questions of failure of system and mechanism. I further state that either you are deliberately sending more bills or sending bill just an assumption.
8. It is pertinent to note that, since beginning of the PNG Connection, your man came to take meter reading only two times till date but came to collect the cheque so many times. Kindly note that, when my family consists eight members that time I was using cylinder and that one cylinder I consume one and half months, it means if I was using one cylinder that time the Expenses on one of Rs. Nearly 300/- and when my family consist only two adult two kids, the bills are coming so much high. It means that either you are not functioning proper or your mechanism is fail.
9. Similarly, I made complaint some months before for and on behalf of my neighbor Mr. Vijay Jadhav. In his case, he got the bill of Rs. 2500/- only for two months and after making complaint you send bill of Rs. 500/- after rectification. It itself shows you are sending bill carelessly and just based on assumption.
10. In this way, I am not expecting any better service to your kind selves but at least send proper bills. Inspite of this, in my surroundings, most of the person cut the connection of PNG due to higher bill and inadequate service and most of the society refuse to take the connection of the PNG.
11. Lastly, in this premise, I once again request you and remind you, kindly look into this matter at the earliest and try to improve your inadequate systems. I further state that every time I don’t have time to do only these work to remind you and make complaint in respect of the same. Otherwise, I shall constrain to take legal action against you before consumer forum at your own costs.

Yours truly

Rohit R. Pandey
(Advocate)


C.C. to Head Office by Courier

I received a incorrect invoice from MGL for Rs 939
CA No.[protected]
Bill for sept ' 10
Bill No.[protected]
Bill Amount Rs 939
Thus far my billing amount trends have been
1. May Units (20) Rs 272
2. Jul Units (24) Rs 364
3. Sept (17) Bill should be much less than Rs 939(incorrect invoice)

I lodged a comnplain and unique docket / complain number is 502672 &...

I am a senior citizen aged 64 years.
In my flat the meter is installed by MGL and pipe line is brought up to flat 2 months back. The connection from the VALVE to the GAS STOVE is not made by MGL.Despite dozens of reminders and follow up with the concerned person Mr.Dinesh no action is taken only promises are given.
All payments to the MGL are already made.
Kindly help me solve the problem.
Regards,

Sureshkumar.K.Patel.
2001, Atri Tower,
Saptarshi Park, Swapna Nagari.
Mulund(W),Mumbai-400080.
Cell: [protected].

I am a senior citizen aged 64 years.
In my flat the MGL has fitted meter 2 months back but the final connection between the VALVE and GAS STOVE is not yet done.For last two months I have been reminding them. One Mr. Dinesh comes and inspects and promises to do the needful in 2-3 days and then vanishes! All their payments are already made.
Kindly help me in getting the connection.
Regards,
Sureshkumar.K.Patel
Flat No.2001,Atri Tower,Saptarshi Park.
Swapna Nagari, Mulund(W).
Mumbai-400080.
[protected]

MAHANAGAR GAS HAS PUBLISHED A CUSTOMER SERVICE NOS WHICH IS ABSOLUTELY ABSURD A LIE AS THEIR ARE IS NO HUMAN WHO IS REACHEABLE TO SPEAK WITH FOR ANY ANYKIND OF COMPLAINTS OR QUERIES THAT A CONSUMER MAY HAVE.SO FAR I FEEL THAT MAHANAGAR GAS IS THE BIGGEST CHEAT.

TO WHOMSOEVER IT MAY CONCERN THIS IS A COMPLAINT AGAINST MAHANAGAR GAS LTD PEOPLE RESPONSIBLE FROM MGL DONT COME TO TAKE METER READING AND THE BILLING DEPARTMENT SENDS BILLS WHICH ARE EXTREMELY HIGH NOT AFFORDABLE , I HAVE BEEN GETTING BILLS WHICH AT TIMES SHOW NO USEAGE CHARGES NO CONSUMTION AND YET HIGH BILL IS SEND THE LAST BILL THAT I RECEIVED SHOWS CONSUMTION CHARGE OF 57 UNITS WHICH IS THEN MULTIPLIED BY 17.86 PER UNIT CHARGE HENCE BY BILL CHARGED AMOUNT IS 1018.02 I HAVE TIME AGAIN COMPLAINED ABOUT THIS BUT THE RESPONSIBLE PEOPLE NEGLECT ME BEING QUIET IGNORANT ALSO THEY ARE ADAMANT SAY THIER IS NOTHING THAT CAN BE DONE AND I NEED TO PAY THIS BILL TO AVOID DISCONNECTION. MGL HAS BEEN UNEQUAL TO ITS CONSUMERS WHEN WE PURCHASED THE CONNECTION THE RULE THEY SAY WAS AMT 5000 PAID IS NOT REFUNDABLE AND NOW THEY HAVE STARTED A NEW POLICY WHERE IN CONNCETION CHARGE IS REFUNDABLE WHICH IS UNFAIR. I WANTED TO GAVE MY MGL SERVICE DISCONNECTED BUT I AM TOLD I CANT GET MY MONEY BACK.SO I AS AN CONSUMER IS TOTALLY AT LOST A CHECK AND MATE SITUATION I END PAYING THE HIGH BILL AND HAVE TO BEAR THE LOSS OF NOT GETTING MY DEPOSIT AMT ALSO BACK. I REPENT TAKING SERVICES FROM MAHANAGAR GAS WHO I FEEL ARE A TOTAL CHEAT.PLEASE TAKE SEVER ACTION AGAINST THEM.I HOPE I COULD HAVE STAYED WITH BHARAT GAS AT LEAST I KNOW THAT I AM PAYING A FIXED COST OF RS 350.

My mother a Sr.Citizen, Aged 93 yrs.has a Mahanagar Gas connection. Mahanagar Gas has installed the Meter etc but have not connected the gas supply.

She has written letters which were hand delivered to their Bandra Kurla Complex office, she has sent emails to their Customer Service for the past THREE MONTHS and all they do is to send a standard reply as follows:
Reproduced below is one of their many standard email replies form their customer Care
.
From: Support <[protected]@mahanagargas.com>
Subject: RE: RE: RE: Request No: 427637 & 427717 & 438759
To: "'Kevin De Silva'" <[protected]@yahoo.co.in>
Date: Tuesday, 26 October, 2010, 2:55 PM

Dear Sir / Madam,

This is an acknowledgement for the mail sent by you.

The context of the mail has been once again forwarded to the concerned dept for further resolution / action.

Your unique docket / complain number is 536673 & BP no is [protected].

Regards,
Customer Care,
Mahanagar Gas Limited.

I hope some can help

Reagrds,
K.De Silva.
Son of
Mrs Lyra A De Silva.
Bandra West,
Mumbai. 400050

Name - Nilesh Narayan Dalvi
Pipe Gas Connection at New House
CA - [protected]
BP - [protected]
Prev CRN No - 1002734

Pipe Gas Connection at old House
CA - [protected]
BP - [protected]

As mentioned above, i have 2 pipe gas connections ( 1 at my old house & other one at my new house )

My average gas bill amount at my old house over last 2-3 years was around 150 - 200 rupees maximum. but now all of sudden i am receiving bills with excessive meter reading & unacceptable bill amounts of Rs. 500/- per months.

This is absolutely wrong & not acceptable at all.

Please take / initiate strong action against this.

Thanks & regards.

Nilesh Dalvi
[protected]
[protected]@rediffmail.com

Dear Sir,

I have applied for new pipe line Gas connection in the name of Sunil Sagvekar (No. AF 019213 / 910) with DD of Rs. 6000/- on 14th July 2010. The Concern person of Contractor assured us that connection will be fitted within 45 days. Now even after more than 2 months period, connection is not fitted. Despite of continuous follow up with Mr Ansari (contractor) till date no updates on the new connection.
It is very surprising, the contractor was asking us Rs.500/- extra (at the time of application of new connection) if we require connection within 8 days. If he can manage to give connection within 8 days after receiving extra Rs.500/- then why the connection is not fitted even after two months? (by paying regular amount)?
Kindly look in the matter.

In August 2010, I recv. a bill from MGL with charge of Rs. 50/- as compensation for shortfall. I was also surprised that the Meter reading was shown zero.
I called up to support service where I was informed that since their person had visited my house thrice but door was locked hence they have taken average consumption and it shows zero reading. (In MGL the mathematics seems little poor where Avg meter consumption is Zero. Does any body got an answer Zero in any average method). I was not ready to accept the argument that person had come thrice, so demanded the dates when he has visited, and they had no answer when the visit was made (They how come three visit is calculated)
Further, they infomed that as there is no reading a charge of Rs. 50/- as compensation for shortfall is billed as per co. policy.
Dear Friends, can you understand the methodology adopted by co. to charge custmer Rs. 50/- randomly. Since amount is not big, generally customer shall pay this PENALTY.
Now, just understand how a big name multinational co. is playing smartly to pick pocketing by small amount charges which generally customer shall not pay attention to.