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[Resolved]  Mahindra Scorpio LX — Battery draining

The attached mail was sent to Mr. Pinto, Director of Mahindra, Porvorim, Goa. Received a call and one line mail asking if explanation given was satisfactory.

My only question is, When EXIDE and MAHINDRA have both given a written document saying battery draining n on testing informed us that specific gravity is less. Why then are we not getting a new replacement when the battery is on warranty. We are heading tomorrow to the Consumer Forum, Panjim, Goa to check on what shld be further done.

Subject: AFTER SALES SERVICE - VERY UPSET


Dear Mr. Pinto,

Good day to u. While I always wished to personally meet with u to thank u for the kind words of having welcomed us in your Mahindra family... I didn't have the opportunity to do so.

Nevertheless, its been 6 months, having owned the Scorpio LX and sorry to say that your assurance of committed services in future is just a standard format of your letter.

The sales experience feedback form was not posted to u, as I was hesitant to score yr staff for the services rendered. The car was booked on 20 Sept and tentative del. date was 30 Sept, but the car was handed over to us only on the 8th Oct., that too for silly reasons of delay .

When it came to the first service of the car at 3 mths, we experienced the unexpected. When the coupon reads FREE SERVICE, labour service is being charged. Cleanliness is not proper.. our leather seats were all greased, to cut short... very inexperienced and clumsy staff. Secondly there is a problem with the Clutch.Tthe same has to be replaced is what was promised as the clutch in this batch of cars were faulty. The feedback we get is -- order is placed but not yet arrived?? Which country is this coming from that it takes 5 months for part replacement that too from an organisation like yours.

While for the second service, time appointed was 9am while the car was taken in at 10.30am. Do u expect us to idle our time at your workshop???? We reminded the person in-charge of the clutch replacement n he says the part has not yet arrived.

Also, there is battery problems faced since February. Being a new car and under warranty terms a new battery has to be provided as the specific gravity of the battery is low. The same was checked by Exide as well as Mahindra's. This has happened on 3 occassions and everytime the battery is charged and put back.. This is not the correct measure when the verhicle is under warranty.

In the last week of March the battery drained again n the issue was raised during the second service. Exide was called to check n the status was the same... gravity low. We insisted on new battery. Mahindra's said if we need battery replaced we should personally have to get things organised (dance to the tune of Exide n Mahindra's - this is the working style in Goa)i.e. collect the request letter from Mahindra and give it to Exide which was done on 14 April. Exide calls us this morning n says the existing battery will be taken, charged n given back after 4 days, inspite of the fact that necessary documentation for new battery is produced. What should we do for 4 days without a battery in the car???? and Why cant we get a new replacement under claim???

We heard a lot of complaints from Scorpio customers that the after sales service of Mahindra's is horrible, sad but true we are experiencing the same. If our problem is not solved within this week, rest assured, v will takle this matter stringently and publish this in all the leading newspapers .

Your wishes on happy motoring and pleasant ownership is a statement yet to come true for us.

Regards,

Isabelle D'Costa.
Complaint marked as Resolved 2020-08-14 00:06:05
Complaint comments  2 CommentsShare0Tweet0

Comments

RESPECTED SIR,
THIS IS TO SUBMIT YOU THAT I HAVE PURCHASED ONE MAHINDRA MAKE SCORPIO…
MODEL- M.HAWK/2WD/CRDE/8STR/SCORPIO/VLX.
SERIAL NO - 82B64842.
CHASIS NO - MA1TB2HAN82B64842.
ENGINE NO- HA84A10861.
CAR NO- WB 34S 2465 PURCHASE ON 22/02/2008.
FROM M/S STAR INDIA AGENCIES, JHAPTAPUR, KHARAGPUR, PASCHIM MIDNAPORE.

SIR THAT VERY VEHICLE HAD BEEN ATTACKED BY ROAD ROBBERY ON 23/05/08 AND DURING THAT INCIDENT THE GLASSES OF THE VEHICLE HAD BEEN DAMAGED AND NEXT VERY DAY I HAVE SEND THE VEHICLE TO THE SERVICE CENTER AT KHARGHPUR IN THE CAMPUS OF STAR INDIA AGENCIES AND MR.JITEN AGARWAL HAD ASSURED US THAT VEHICLE WOULD BE GET REPAIRED WITHIN 20 DAYS POSITIVELY BUT UNFORTUNATELY TILL THE DATE MY VEHICLE IS NOT GET REPAIRED INSPITE OF REGULAR FOLLOW UP AND GREAT EFFORT ON MY PART AND EACH AND EVERYDAY THEY PEOPLE ARE INFORMING US TALK TO MAHINDRA HIGHER OFFICIAL FOR
ARRANGEMENT OF THE GLASSES AND OTHER ARTICLES.

SIR JUST FEW MINUTE BACK I HAVE HAD A TELEPHONIC TALK WITH THE SERVICE CENTER STAR INDIA AGENCIE THEY HAVE
INFORMED IT WILL TAKE A LONG TIME FOR GLASSES AND OTHER MATERIALS .WE ARE HELPLESS AND IF YOU ARE URGENCY PLEASE TAKE BACK YOUR VEHICLE AND MAKE IT REPAIR OUTSIDE OF SERVICE CENTER KINDLY ADVICE US WHAT TO DO? AND ALSO CONFIRM WHAT BEHAVIOR OR SERVICES WE ARE GETTING FROM MAHINDRA AND MAHINDRA IS IT THE TRADITIONAL SERVICE
TO THE CUSTOMER WHAT I AM GETTING. FURTHER THIS MAY NOT BE OUT OF PLACE TO STATE WITHIN ONE AND HALF MONTH HOSS PIPE
OF THE AFORESAID VEHICLE HAD BEEN DAMAGE AND IT WAS REPLACED BY THE STAR INDIA AGENCY BY TAKING MRP OF THAT HOSS PIPE.
YOUR VALUABLE SUGGESTION IN THIS MATTER WILL BE HELP FULL.

TO YOUR MAHINDRA CUSTOMER. THIS IS FOR FAVOUR OF YOUR KIND INFORMATION FOR NECESSARY ACTION PLEASE
MY CELL NO -[protected]
MR KAMAL KISHORE LODHA
LODHA MANSION
PO- SALBANI.
DIST –PASCHIM MIDNAPORE
721147
Dear Customer Care,

I would like to bring to your kind notice that how trust of customer are shattered, broken and killed by your esteem organization, I had purchase a Mahindra Scorpio Lx on 29 02-08, giving the entire payment. Despite paying the dealer 8Lakhs of my hard earn money I get a Junk Box of wraught Iron which have carrying like dead grave on my shoulders, I had filled numerous suggestion forms available at the dealer site but I think the time has come to expose an organization full thugs like your’s to the world .If you still want to listen why such hatred I posses for your organization here it is:-

My name is Ronik Bahl, I had purchase a Black Scorpio LX on 29-02-08 from Koncept automobiles pvt ltd Noida.. by paying them complete money,
After using it for less 20 days I had to take the junk box to Koncept of bad average low pickup and heating problem. Which was addressed giving me assurance that it would be fix blah blah . some how the dead animal was pumped some oxygen in it and it finally started to breath, some where in my heart I had feeling that the car that was sold me was not genuine brand new vehicle . I always used to wonder Koncept had some fishy thing .
The car till date never gave me an average above 9kmpl using whatever is recommended in owners manual.
My life ‘s nightmare care true when I went on Saturday 25-04-09 fix the sterio speaker on the rarer side of the car. When the cover was open to fix the speaker, the entire panel was chiped and bend as they do it for installing 12inch speaker ‘s I was not it interested till date to add the back speaker simply coz it would require such an act of cutting and chipping the for making the holes for speaker to fit in. but they were already chipped .This when I confronted with Koncept they denied it . I feel like cheated., betrade, utterly disgusted whenever i see Mahindra Scorpio of mine.

I wish there was court ruling which could give death sentence for cheating I would definitely applied for it and slaughter Koncept people for cheating.

If you feel you can do something to address a genuine issue like mine email me @ [protected]@gmail.com

I would appreciate the person call to speak with has some authority to take action and compensate the damages.

Regards

Ronik Bahl

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