[Resolved]  Manashosting bangalore — Poor service / not processing refund

Registered for web hosting for 5 domain package. Sales created wrong invoice. After payment was made, they told me to create another invoice and billing would do the needful. Now it is 15 days since the transaction started. They are unavailable on phone/ Live chat. Billing has not responded to our support ticket since 9th December. Always put the ticket 'On Hold' status. Complaints does not cancel order and process refund.

Transcripts of both tickets below


Wrong package provided


Ticket Details
Ticket ID: DWC-902910 Department: Billing team
Status: Open Priority: Critical
Created On: 01 Dec 2008 11:54 AM Last Update: 15 Dec 2008 04:53 PM
Edit Properties
Status: Priority:
User Ticket Creation
Mobile Number: [protected]
Relince Mobile:
Domain Name: www.vattinfra.in
Conversation
Shyamal Thatte
Posted On: 01 Dec 2008 11:54 AM

Hi,

I had ordered for a Linux hosting package with 1 domain free + Add on Secondary server space and .in domain. Ms Shweta was to raise an order for the same, however she has raised a an order for Windows Hosting without add-ons. There seems to be a communication gap here.

The payment is made vide MHBC[protected] for invoice 52533. Helm control Panel has been generated username - [protected]@flashmail.com, password[protected]. Please cancel the same and create Linux hosting package against our payment order - 52590.

Also could another invoice be created for add 'secondary server space (Rs 500) and .in domain (Rs 300). We will make payment for the same immediately.


Thanks and Regards
Shyamal
Shyamal Thatte
Posted On: 01 Dec 2008 05:07 PM
We were informed that our package setup would be in 1 hr after credit card payment. Can this be expedited and access to cpanel provided as our teams are prepared to port our existing domains to manas
Billing-Team
Posted On: 02 Dec 2008 01:52 PM
Dear sir,

I would like to update you that as you have paid 3000/- for 5 domain package and with that you have given
.in domain which is NOT FREE with the package. so kindly conform if you want the same domain name please
make the payment of rs. 750/- or you can go for FREE domain name eg. .com. .co.in etc...

Kindly revert for further clarification so that we can register the domain and change the platform also.
Shyamal Thatte
Posted On: 02 Dec 2008 02:36 PM
Dear Sir/Madam,

Ms Shweta had informed me that Rs 250/- extra will have to be paid as the 5 domain has a discount of one domain worth Rs 500/-. Could you please confirm ?

Also could Sales raise an invoice for Rs 500/- for Secondary Server Space Add-on.

Thanks and Regards
Shyamal
Billing
Posted On: 03 Dec 2008 01:56 PM
Dear sir,

This is to inform you that you can make the payment for secondary server for this invoice Invoice #52723
Which package you want as per that please place the order and get back to us we will active it
but, for you kind information please do it from your end, so that this type of miscommunication...
Shyamal Thatte
Posted On: 04 Dec 2008 10:58 AM
Payment against invoice made - #MHBC[protected]. What about the additional payment required for the .in domain ? that was not on the invoice. Please instruct the technical team to activate our linux hosting package so we can start porting of our current website and creation of email id's

Regards
Shyamal
Billing
Posted On: 04 Dec 2008 02:03 PM
Dear sir,

just make a payment of rs 350 extra so that we can able to provide you the .in domain name
with that package for 1yr, Please let us k now the invoice number for your required package,
we will active it for your last payment. No need to make the payment again.
Shyamal Thatte
Posted On: 04 Dec 2008 03:04 PM
The Invoice # is 52590. Also could sales create a invoice for Rs 350 which will pay immediately.
billstaff569822
Posted On: 05 Dec 2008 09:36 AM
Dear sir,

As per the details we will check and get back to you. please c-operate till that time.

Kindly revert for further clarification.
Shyamal Thatte
Posted On: 05 Dec 2008 04:37 PM
Please let me know a time line for this issue getting resolved. It has been already 5 days since our original payment for hosting package.

We also provide remote technical support and in case your teams are not capable, we will be glad to assist.
billstaff569822
Posted On: 06 Dec 2008 02:04 PM
Dear sir,

Please have patience as we will do the needful soon please don't update the ticket.
Shyamal Thatte
Posted On: 08 Dec 2008 06:45 PM
Dear Sir/Madam,

Is seems your department does not understand the gravity of the lost time to us in this delay.

We have raised ticket AYV-785492 requesting cancellation of our order and refund of our monies.

Please proceed with the same.

Thanks and Regards
Shyamal
billstaff569822
Posted On: 09 Dec 2008 10:48 AM
Dear sir,

As per the details we will check and get back to you. Please co-operate till that time.

Kindly revert for further clarification.
Shyamal Thatte
Posted On: 15 Dec 2008 04:22 PM
There has been no action from your side until now. Please cancel this order and initiate refund of our money.

Also please provide us a number to escalate this issue to your management.

Sincerely yours
Shyamal


No response by Sales/Billing Team - Request for cancellation and refund


Ticket Details
Ticket ID: AYV-785492 Department: Complain Booking
Status: Open Priority: Urgent
Created On: 02 Dec 2008 05:44 PM Last Update: 15 Dec 2008 04:20 PM
Edit Properties
Status: Priority:
User Ticket Creation
Mobile Number: [protected]
Relince Mobile:
Domain Name: www.vattinfra.in
Conversation
Shyamal Thatte
Posted On: 02 Dec 2008 05:44 PM
Dear Sir/Madam,

We have paid for a 5 domain plan for 1 year yesterday.

The sales person who raised the invoice did the same by mistake so a windows plan has been assigned to us.

We had requested a '.in' domain and secondary server space add-on for which no invoice has been generated. We were informed by sales that the .in domain would cost only Rs 250 however the billing team is asking for Rs 750 additional.

You sales/billing teams are not responding, while there is no response to tickets, phone lines are busy and no person comes onto the live chat. We have spent many attempts at contacting by phone, wherein when we eventually get through, we are told that we will get a a call back in 10 mins, which does not materialize.

We request you to kindly cancel our payment and refund the monies back to our account. We wish to move our custom to another provider.

We sincerely hope that you will improve the after sales service provided by your teams.

Sincerely yours
Shyamal
complain7654Bok
Posted On: 03 Dec 2008 11:13 AM
Dear sir,

With respect to your issue we will discuss with concern team and revert back to you, kindly co operate.

Thanks and Regards,
Complain team,
Manashosting.
complain7654Bok
Posted On: 03 Dec 2008 04:50 PM
dear sir,

With respect to your issue, our billing team had replied to you and given details, kindly cross check and for more queries revert back to us.

Thanks and Regards
Complaint team
Manashosting
Shyamal Thatte
Posted On: 04 Dec 2008 10:59 AM
Payment as requested done. We need the linux hosting package activated soon. Please inform Technical team.
complain7654Bok
Posted On: 04 Dec 2008 11:07 AM

Dear sir,

With respect to your issue we will discuss with concern team and revert back to you, kindly co operate.

Thanks and Regards,
Complain team,
Manashosting.
complain7654Bok
Posted On: 04 Dec 2008 04:29 PM
Dear sir,

With respect to your issue our billing team had given solution to your, kindly reply to billing ticket asap.

Thanks and Regards
Complain team
manashosting
Shyamal Thatte
Posted On: 04 Dec 2008 04:34 PM
I have requested billing/Sales to create invoice for additional payment of Rs 350. Meanwhile technical team can atleast provide the Linux hosting package as the payment for the same has been made on Monday itself.
complain7654Bok
Posted On: 04 Dec 2008 04:38 PM
Dear sir,

Sure we will do the needful at the earliest
complain7654Bok
Posted On: 05 Dec 2008 01:09 PM
Dear sir,

With respect to your issue, we had cross checked with concern team and found that your issue has been solved.
Let us know the status from your end, so that we can close the ticket.

Thanks and Regards,
Complaint team,
Manashosting.
Shyamal Thatte
Posted On: 05 Dec 2008 04:34 PM
Hi,

The billing team has moved the status of the issue to 'On HOld' and updated the ticket that they will resolve the issue, however they have not provided any date for completing the process.

I still DO NOT have access to any hosting package and neither is the vattinfra.in showing as booked on WHOIS ?

Please look at this urgently or provide me with the contact numbers of some senior person in your organisation responsible for Sales/Billing/Technical issues.


Else as have requested please cancel the complete transaction and refund me the Rs 3000 paid on Monday and an additional Rs 500 as per the second invoice.

Regards
Shyamal
complain7654Bok
Posted On: 06 Dec 2008 09:41 AM
Dear sir,

This is with regards to your issue, our team is working on it and it is under process, and we will do the needful at the earliest
Kindly co operate.


Thanks and Regards,
Complain team,
Manashosting.
complain7654Bok
Posted On: 08 Dec 2008 12:22 PM
Dear sir,

With respect to your issue, we had cross checked with concern team and found that your issue has been solved.
Let us know the status from your end, so that we can close the ticket.

Thanks and Regards,
Complaint team,
Manashosting.
Shyamal Thatte
Posted On: 08 Dec 2008 06:42 PM
The billing team has updated the ticket with following :-
Quote
Dear sir,

Please have patience as we will do the needful soon please don't update the ticket.


Ticket Details
===================
Ticket ID: DWC-902910
Department: Billing team
Priority: Critical
Status: On Hold

Unquote

I do not take that as an issue solved.

There has been no update from billing since Friday.

Please could you escalate this complaint and initiate the process to cancellation of the order and refund us the amount paid.

Thanks and Regards
Shyamal
complain7654Bok
Posted On: 09 Dec 2008 11:29 AM
Dear sir,

We will cross check with concern team the status and revert back kindly co operate.

Thanks and regards
complain7654Bok
Posted On: 13 Dec 2008 03:49 PM
Dear sir,

With respect to your issue, we had cross checked with concern team and found that your issue has been solved.
Let us know the status from your end, so that we can close the ticket.

Thanks and Regards,
Complaint team,
Manashosting.
Shyamal Thatte
Posted On: 15 Dec 2008 04:20 PM
There is no reply from billing since 9th December 2008. Our hsoting package has not been updated yet.

It has been 15 days since this process was initiated, and nothing is done regarding our hosting.

Please cancel order and refund our payments of Rs 3500/- as we do not want to avail of your services any longer. We have already shortlisted another provider.

Regards
Shyamal

The site mentions that all disputes will have to be settled under Bangalore jurisdiction.

How can action be taken to get refund.

In case we have to travel for hearings we would like to claim that all expenses towards this be part of the claim.

This manashosting issues have been spreading seriously over the net...the very basic thing is they are cheating at the basic level by claiming they have their own servers...rather they are using a reseller plan provided by directi internet service provider...second thing they have purposely hidden their whois records to avoid people locating them...
billing and sales team have the same ppl, and not an abstract structure as they claim to have for customer service...

So a serious step must be taken against the manashosting.com

I have moved on to BizzHost.com long time... At last peace of mind. :)

I am facing the same problem. I have paid the renewal of my domain but they are not renewing it. The domain of my customer has expired and my customer is complaining me and i am in not situtation to answer his queries because the unitechost.in tem doesnot respond to tickets or phone calls. the online person say he cannot do anything for this. i donot know why they have put him there if he cannot do anything.

Unitechost.in is become very lazy and now-a-day, posting tickets are just a waste of time. They don't responding any ticket as they did at netwayweb.net. I don't know why they are doing such things. In India, unitechost.in is one of the best host provider but from last one and half month, they're just ignoring tickets and they're taking more than 7 days or more to solve any issues of customers. I sure, if they continue to doing such in upcoming days, I'll definitely leave their host and will go for another.

Its correct

This is a bangalore based fraud company, they never give any domain mangement panel to any one, also they black members a/c and say that re-register your a/c details, and in new member panels there is not any previous domain and hosting packages comes, and if we need to make any changes in our information so they said that give us and we will do it,

All these ways are against the cyber law, and as i m from the same industry and for a long time i m trying to safe many of persons from this company, if we all become together so can take some legal action against this


Prakash Srivastava
Universal Infocom
Joy Devea Nilayam #14, Ground Floor
I "A" Main, 3 "B" Cross, Gururaja Layout
Doddanekkundi Bangalore - 560 037
Karnataka - India

Contact numbers : [protected] or [protected]
Website : http://www.universalinfocom.co.in
Mobile VAS website : http://www.indiansmsgateway.com
Mobile VAS Blog : http://www.indiansmsgateway.com/sms_gateway_blog

I completely agree to this and I am also a victim of this horrible service. Cant understand how this type of company (?) exists?

If the hosting providers are really not listening to your complains : Then lodge your complaint on
http://pgportal.gov.in/


I have already lofged my complain aganaist netwayweb.net and the Case has been forwarded to appropriate authorities.

Please select the department carefully or they mey discard your complain. If you are not sure, on which catagorie your complain belongs to then Slect "Other" or "Not Sure" from the List.

Yes! I do agree with Prakash Srivastava... Overall in one sentence we can say that "This company (Manashosting) is a FRAUD"
I'm with you Prakash Srivastava. Let us Move Forward.
The worker do not know abcd of Hosting...

Bad Services from Manashosting...i have been sending tickets again & again but no response from the team...hell with the services of manashosting...

Manashosting.com — Poor customer support not refunding

I have got hosting account from this company last month ie December i asked if my domain will be registered privately they said yes which is a lie i found after registering the account

took them 4 days just to create msql database which would mostly take 2 minutes

ftp problem not able to upload anything in my server
when i asked for refund they saying they can refund the account because i paid the payment that's really funny because without paying them how can they refund

stay away from this company i was cheated

Still its like the same.
One of the worst hosting company in bangalore.
But I don't know why people are hosting still with manashosting.
No costomer support nothing.
For activate our account we need top send mail, raise ticket etc...
We are not slaves to them...

Hello Everyone,

I am also a victim of this bloddy company. but still I am the customer because If I ll go for refunding process I knw they wont provide me any money so better be in same position and trying to hack their servers and spread some viruses there. one day defiantely I will take revange from manashosting. all sales department guys are ...everybody ll regeret for this...

I am also fed up with it. First one is not provide proper servervice, 2nd is unknowledge Technical persone, 3rd not given commited product and I had claimed refund about a month back. They said the refund would take 7 days, it is now over 2 month, and they are still saying that my work is in progress. manashosting is cheated comany and the poor service almost cost me my project. I change service provider and currently continue claim for refund manashosting is still not refunding my money.