[Resolved] Maruthi - Indane Distributor - Thirumangalam — Gas filled with water refuse to give free replacement
I m Anandakumar, My INDANE gas consumer no is 50980
Distributor - Ms.Maruthi
Address:- 1/1, Welcome colony,
Annanagar west extn,
chennai - 600 101.
Maruthi agency who is supplying cylinders to me. I have a genuine proplem.
When i replaced and start using new cylinder, there is no issue upto 10days. After that gas is not comming thro tube (even after i check all parts like burner ,tube ,regulator ), Since it's Sunday,there is no option to call anybody to diagonise, So i remove the cylinder and kept aside and replace with new cylinder. while moving the cylinder i heared some liquid slashed inside the cylinder ( i guess it might be water) this liquid leads to gas not released.
There after i called indian oil customer care and communicated the issue and they said , lodge a compaint to distributor and get it replaced. then i lodged the complaint after tremendous effort on phone.(normally for booking ,i have to try minimum 50times to get a person thro phone).
Then they sent a technician???. he inspected the cylinder !!!!! and told us to book for new cylinder (and get replace with our cost. I annoyed while i contacted maruthi, they too told that we will not give free replacement.
Is it (water inside the cylinder) my problem???. why should i pay for that. I used the cylinder only for 10day.(normally we use one cylinder for 55 to 60days)
So, kindly take up the issue with concern and ask them to give free replacement & take neceesary steps and ask the distributor to attend the phone calls or rectify the issues if any.(office going peoples were struggled like any thing to book in maruthi)
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Aug 14, 2020Complaint marked as Resolved
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