[Resolved] MARUTI, SWIFT DZIRE — MONEY TAKEN BY DD MOTORS PEERAGARHI BUT CAR NOT DELIVER
To, Date: 13.02.09
Mr. Tushar (Business Head)
A-100 Mayapuri Industrial Area,
Phase – II,
New Delhi – 110 064
Sub: Rs 5, 11, 000/- taken by DD Motors, Peeragarhi & Car Not given on 13.02.09
I have booked Swift Dzire VXI on 24/08/08 vide Receipt No 2992 dated 24.08.08 against my cheque no 035512 dated 24.08.08 for Rs 10, 000/- after promising by Sales team that car can be taken between 4 – 5 months after booking.
After 4 month when I contact DD Motors. Peeragarhi, they said that car is not available at the moment you please wait for some more days. After 5 months, I again contacted DD motors they said, wait for one more week.
HOWEVER, I HAVE NEVER RECEIVED A COURTSEY CALL FROM DD MOTORS, PEERAGARHI THAT YOU HAVE BOOKED THE CAR BUT STILL WE REQUIRE SOME TIME TO ARRANGE THE CAR FOR YOU. THERE IS NO CLEAR POLICY AVAILABLE AT ANY OF YOUR SHOWROOM THAT HOW MUCH IS THE WAITING TIME OF ANY CAR MODELS.
After 5 ½ month, again I contacted D.D.Motors and they have confirmed that car is available at the showroom, you can deposit the amount & take the car. On 11/02/08 I have deposited 5, 01, 000/- vide cheque no 342635 & 035493 drawn on SBI & HDFC vide Receipt no 4964 & 4965 dated 11.02.09 respectively at 10.15 A.M, at peeragarhi showroom through Asst. Sales Manager Mr. Sanjeev Singh.
Mr. Sanjeev Singh (Asst. Sales manager), had told me that you have to furnish your statement of account on which above 2 cheques is Debited in your account only than we can handover car to you on 13.02.09, I agree on the same terms & I have taken statement of accounts from my both banks in which above cheques is Debited.
Mr. Sanjeev Singh (Asst. Sales manager), called me on 12.02.09 around 6.15 p.m. & confirmed that car is available on 13.02.09 but it will take 2-3 hours to complete the paper work therefore, it’s better you take a leave from your office and also you can sold your old Maruti car to True Value . I asked him that if, I come by my old Maruti Car than can you send someone with new car up to my residence, he clearly refused that it is not possible however we can try to send someone only after 7.00 p.m.
Anyway, on 13.02.09, I along with my wife reached at DD Motors showroom at 3.00 p.m.by Auto after taking leave from my office with statement of account and contacted Mr. Sanjeev Singh and requested him that my son’s annual examination is going on who is in VIII th class, please finish the paper work at the earliest.
After sitting 2 hour’s at the showroom, I have not received the car & my observation’s are as under:-
• Sitting for 2 hour’s at showroom nobody is giving status of car.
• Mr. Sanjeev Singh is not responding against my query when I asked about the car.
• Nobody is even asking for a glass of Water also.
• After 2 hour’s, we contact Sales Manager Mr. Wadhwa & briefed the complete story to him, he has taken 5 minutes that white car is not available at the moment; however we can arrange the blue car to you. I simply says NO because I booked for White.
• It seems that someone is doing wrong things at your showrooms.
• It is also against the customer’s Right’s & Business ethics.
• In today’s environment they are asking from customer to proof of Debits instead of checking their own records.
• Nobody’s is stating anything on my Rs 5, 11, 000/- which I deposited at showroom, who will bear the interest cost & also what about my principle amount.
I suspect that they have cheated me and my car sold to some known person with their own interest.
I request you to please investigate the matter because it is not a Healthy sign of a big Company & also I request you to please send me the interest @ Rs. 1, 000/- per day from 11.02.09 the day I deposited the money to D.D.Motors & Rs. 25, 000/- on Harassment/Humiliation/Cheating and on a/c of false commitments given by your showroom Manager’s.
Also any increased on my booked car after 11.02.09 by Maruti will be born by D.D.Motors not by me. Please confirm the same also.
Please send the favoring reply at the earliest, if, I don’t received any written reply within 6 days of my letter I will write to Maruti co, India & also to Japan and after that I will write to consumer court and aaj tak channel.
(MUKESH KUMAR AGGARWAL)
Phone No: [protected]
Residence: New Vidhayanchal Apartments,
Flat No 23, Plot No 41,
Sector – 13, Rohini,
Delhi 110 085
ENCL: Copy of Receipt No 2992/24.08.08 of DD Motors.
Copy of Receipt No 4964/11.02.09 of DD Motors.
Copy of Receipt No 4965/11.02.09 of DD Motors.
Copy of statement a/c of HDFC Bank for Rs 3, 70, 000/-.
Copy of statement a/c of SBI for Rs 1, 31, 000/-.
CC: Mr. Gautam Gambhir, (Managing Director)
Mr. Navneet (G.M., DD Motors, Peeragarhi)
Mr. Sanjay Wadhwa (Sales Manager, DD Motors, Peeragarhi)
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Aug 14, 2020Complaint marked as Resolved
MARUTI, SWIFT DZIRE
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