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[Resolved]  maruti zen estilo — replacement of clutch plate


Sri Pankaj Narula,(Executive Officer(Service))
M/s Maruti Suzuki India Ltd,
Palam Gurgaon Road,Gurgaon-122015
The Works manager,
Narayani Motors Pvt. Ltd,
Cuttack Puri Road,Jaharpada


Sub. – Replacement of clutch platein my Estilo car which was 3rd serviced on 3.1.11-case of Sri S.K.Sahoo. - reg.

Kindly refer to the job card no.--- dt.3.1.2011 in which my car was serviced for the 3rd trime,which is going to complete 1year on 11.1.11.On that day I told about the bad smell(i.e. smell of burning of rubber/plastic) which was acknowledged by your service Assistant. The clutch plate was damaged/burnt that is why it was hard and bad smell was coming. I was told that the same can not be changed as that one is not coming under the servicing work. After servicing/greasing etc.the car was returned. Of course the clutch is bit light after the servicing but the problem persists. The vehicle is yet to be one year. I wonder how come within such a small span the plate will be destroyed. I do expect the same will be changed in the vehicle so that I would not face problem later on. As Maruti is a esteemed company and stand for customer care, I hope the same will be replaced. Hoping a positive response from you.

Your’s faithfully,

Complaint marked as Resolved Aug 13, 2020
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