Mediclaim — non received of Policy and receipt also

DEAR SIR i HAVE RENEWED MY MEDICLAIM POLICY IN FEB 2008, POLICY PAYMENTS REFLECTED IN MY ACCONT IN SAME MONTHS
IT IS ABOUT 7 MONTHS GONE, I AM NOT RECEIEVED RECEIPTS OF PAYMENT NOR THE POLICY AS ON DATE IT VERY VERY SURPRISING FOR WAY OF WORKING OF SUCH A BIG ORGNISATION

LET ME KNOW THE STATUS AND WHAT TO DO NEXT

THANKING U,