[Resolved]  Mumbaionlineflorists — Non Delivery of Flowers and Chocolates

Address:

Mumbai City, Maharashtra

Hi,

I had placed an order through http://www.mumbaionlineflorists.com.
The flowers were suppose to be delivered on 14 Feb, 2012 but has't been delivered as yet.

Floowinng are the chain of emails i received-

Dear Customer,

We would like to thank you for choosing our services!

This is in reference to your order # MOF-[protected]



Dear Customer,

Thank you for your order from http://www.IndiaFloristNetwork.com

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'ccavenue.com/charge'

If you have a question about your order status, you can contact the seller directly by
e-mail at : [protected]@rightflorist.in.


ORDER DETAILS:Merchant Site URL : http://www.IndiaFloristNetwork.com
Order Number: IFN[protected]Order Received: Feb 13, 2012

Total Amount : INR (Indian Rupees) 250.00




Dear Ms. Rashi Kala Shukla,

We are glad to inform you that we have processed your order for delivery as per your chosen delivery date or the delivery schedule indicated on the website which ever is later.

We shall send you a delivery confirmation as soon as possible.

Thanks and Regards.

Manager
Order Processing Department
www.MumbaiOnlineFlorists.com


The website looks like a complete waste.



Please suggest what should i do.
.
Please note that we have incurred Rs.250 extra product charges to deliver this order since the current price of flowers are quite high in Mumbai due to Valentines Day. Hence you are requested to pay Rs.250 towards the extra product charge so that we can deliver your order on time.

Please click on the below mentioned link to make this payment.

http://www.indiafloristnetwork.com/extracharge.htm (Visa, Amex & Net Banking)
Or
http://www.indiaonlineflorists.com/iextrachargehdfc.asp (Master Card)

***Please use Microsoft Internet Explorer 7 or later version.

Please note a payment ID is generated once the payment is done through these links.

Revert back to us with the payment ID i.e. IFN-xxxxxxxxxx (Visa, Amex & Net Banking) or HiofSpeIAOF-xxxxxxxxxx (Master Card).

***The delivery will take place next day if we receive your payment intimation after 4 PM IST(Depends upon the delivery areas).

There is another alternative just for you:-

You are requested to select the alternative courier items (Such as Chocolates, Dry fruits, or other courier items which can be couriered) within the price range of your previous order if you are not ready to pay the extra product charges.

Please note that we will refund back the extra value if the alternative items cost less than the price range of your previous order.

Example:
The value of your previous order was Rs.960 and now you select an alternative item of Rs.900.
In this case Rs.60 will be refunded back to your A/C in next 15 working days.

Please mail us with an alternative courier item code as early as possible, so that we can process your order and deliver the same at priority basis.

***We will courier the items on the same day if we receive the intimation from your end by 4PM IST. However, the delivery will be depended on the delivery areas(Metro cities take less time).

We sincerely apologize for any inconvenience caused.

Thanks and Regards,
Santanu Maity,
Asst Manager,
OPD-Operation,
www.MumbaiOnlineFlorists.com