Respected sir,i sarojkantaswain had purchase a handset on dt08/10/2011.after four days i found touch pad is not working then deposited that mobile in nokia care jajpur road on dt 25/10/2011 .nokia care advised to repair only not to exchange after that i send an email regarding this to nokia customer care but i got answer that given below................................... sir kindly help me regarding this.
Hello Saroj,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to know the repair status of your Nokia C5-03 device.
We value the importance of your concern and we are here to assist you.
In response to your e-mail, we would suggest you to contact the Nokia Care Centre in the next 7 to 8 working days where you have submitted your device.
Further, you may kindly note that the Nokia Care Centre would decide to swap your device with some other model with a working unit depending on the nature of concern in the phone and the level of servicing required. Hence, we are currently not in a position to comment on your request for replacement.
Your case ID is 1-[protected]
For further enquiries, please feel free to email us or contact our Technical Support Executives at 30303838 between the hours of 9:00 am and 9:00 pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Thank you for choosing Nokia.
Regards,
Pallav Sen
Nokia Careline
[THREAD ID:1-5HEDKET] Was this information helpful? | 
nokia / c5-03 — replacement for nokia c5-03
i have brought the headset(nokia c5-03) from nokia priority naraina at the end of may and there is so many major problems with the headset like display got blank and touch was also not working after 1hr. contacted nokia care n nokia company as well more than 20 times, then after 2 months nokia company realize that there is some manufacturing problem in the device and replaced the head set but the device was not sealed and also dint look like a new headset. but the replaced head set is again having the same problem. i have submitted the device so many time with nokia care but nothing is happening.kindly help me out, i'll be greatful to you.
thanking you
neetika koli
ph no:[protected]