[Resolved]  Nokia N - 81 — Technical problems in new handset / need to replace or refund back money

Hi,

People believe that Nokia has a good status in the market. However, I am afraid to say that I feel petty on those people only because the kind of service I am getting from Nokia is really sad.

This has reference to my Nokia Phone - N81, which I have given to Nokia Care to get it repaired (the issue was my phone's screen' light wasn’t getting off) I submitted my phone to Nokia Care on 19th April 09. The agent at the Nokia Care asked me to come back after 15-20 days cos he had to send my phone to the company to get it repaired.

I went to Nokia after 20 days, I got my phone back but the issue didn’t get resolved. It was still the same as before. Hence, the agent again kept the phone with him via giving me the surety that he would get it repaired this time and I can come and take my mobile back after 15-20 days. I went back with a hope that I would get my phone after 15 days for sure.

However I am really disappointed and pissed off by saying that today I went there but my phone was in the same condition and that friken agent has told me to come back again after 15 days.

I don’t know whether writing this mail would help me in getting my phone back or not. But I must say that you guys are earning bad name.

Now I don't keep any hopes from Nokia but still my money and my time values me alot, if you people can help me then please do and if can't then shut this brand Nokia off specially this Nokia Care cos it worth’s nothing .

Please find below my job sheet no:[protected]/090420/56
IMEI No:-[protected]
Executive attend my complaint that never picks the calls: - Sachin
His contact number of no use: - [protected]
Place given my phone: - NRI communication, O-9, Lajpat Nagar-11, New Delhi


Response Waited...


Best regards
Jasmeet Singh
[protected]
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Aug 14, 2020
Complaint marked as Resolved 
 
3 Comments

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nokia/n-81 mobile — Technical problems in new handset / need to replace or refund back money

I have purchased Nokia N-81 in the month of December 08. in just 4 months I am facing many problems with my handset. After 2 months, there was a problem of display, my handset was submitted in Nokia care, vapi and sent to New Delhi for repairing. After 10 days I received my mobile and in just 15 days, now I am facing problem of Key pad. in both upper slide & lower slide. Phone automatically calls, send sms etc. If I open Menu, the messaging is opening. I am fad of with the handset. I have just submiited my handset to Nokia care, vapi today. My service job sheet number is[protected]/090505/5. I was told today that my handset will send again to New delhi for repairing. In just 5 months I am facing problems with new handset cost Rs. 14500/-. There is fault in handset so I request you to send me new handset or refund back me amount of my handset. I am very busy in my job & due to this problems I am disturbing a lot.

I hope, as a big company you can take my complaint seriously & i[censored] really believe in customer care then sent me NEW NOKIA_N-81 or refund me amount of handset I will go for another company mobile.

Best Regards,

VIRAJ SHUKLA
[protected]
Even I am facing the same problem with my N-81 series.Nokia is just playing with us
Hi,

People believe that Nokia has a good status in the market. However, I am afraid to say that I feel petty on those people only because the kind of service I am getting from Nokia is really sad.

This has reference to my Nokia Phone - N81, which I have given to Nokia Care to get it repaired (the issue was my phone's screen' light wasn’t getting off) I submitted my phone to Nokia Care on 19th April 09. The agent at the Nokia Care asked me to come back after 15-20 days cos he had to send my phone to the company to get it repaired.

I went to Nokia after 20 days, I got my phone back but the issue didn’t get resolved. It was still the same as before. Hence, the agent again kept the phone with him via giving me the surety that he would get it repaired this time and I can come and take my mobile back after 15-20 days. I went back with a hope that I would get my phone after 15 days for sure.

However I am really disappointed and pissed off by saying that today I went there but my phone was in the same condition and that friken agent has told me to come back again after 15 days.

I don’t know whether writing this mail would help me in getting my phone back or not. But I must say that you guys are earning bad name.

Now I don't keep any hopes from Nokia but still my money and my time values me alot, if you people can help me then please do and if can't then shut this brand Nokia off specially this Nokia Care cos it worth’s nothing .

Please find below my job sheet no:[protected]/090420/56
IMEI No:-[protected]
Executive attend my complaint that never picks the calls: - Sachin
His contact number of no use: - [protected]
Place given my phone: - NRI communication, O-9, Lajpat Nagar-11, New Delhi


Response Waited...


Best regards
Jasmeet Singh
[protected]

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