[Resolved]  Nuera Telecom Long Distance — fraudulent selling

Look out for sales agents namely Shahid Siddiqui, Shaheen Khan and Imrna Khan when they call from nuera to sign you up for the service. They make all kinds of false claims and give you all suhc promotions which are nowhere present in the company and as soon as you say yes for those sevices and signup with your credit card charged for refundable fess, they get disapppeared and never come back on the scene again for you.

They gave me a deal which was hard to resist, with one number free unlimited for pakistan, 2 cents/minute for pakistan, $2 free each month for pakistan and a 10% discount on the invoice. So I thought, it is the best deal one can ffer so far and I signed up. In no time, I figured out it was scam and in a week when I checked my balance it was some amount showing which was not supposed to show becuase I never even called too many numbers yet and couldn't possibly be billed for anything.

Anyways, I called the customer service and spoke to them and to the account supervisor but to no such avail but I cancelled my service with them and asked for my refund back which they told me will be returned only when I get the bill and pay it. Made no sense at all, you can deduct the bill from my depsoit and return me the balance.

Then, I signed on to the nueratelecom online billing site and wrote the whole complain to them with all names and described the whole situation to them on the complain in writing. within no time, someone called me from the customer service dept. and told me that they listened to the recordings and found that they(agents) did the wrong selling of promotion to me and then also asked me to signup for a 3.4 cent offer for pakistan with no connection fees which I rejected and asked them for my refund back. In a week my refund is back and they resolved my concern and theya re now supposed to take care of my bill as their resolution process.

I would highly recommend someone who get stuck in such scam to please follow the procedures setforth for consumer protection to write complains in writing and if no one responds to those than they can even go to ministry of consumer affairs to file a formal complaint about the business of their wrongdoings. This way justice will be served for everyone.