[Resolved]  o2 — cheated by o2

o2 — Top up card

Dear Sir, I think you should make it clear that O2 and O2 Wireless are not the same firm. Whilst in Florida I bought a £25 top up card, which I could not add to my mobile. The shop where I bought the voucher would not return my money.
On returning home I went to O2 shop to complain and found that The name O2 is the name for two uncompatable firms. I feel that you should make this known to all customers going to America, so that they do not loose money .
A very unsatisfied customer
Terence Fee

o2 — mis selling

O2 surprises. Not matter which of the "ducks" you choose, the "prize is always the same. It is not possible to "win"free texts.
I believe it a ploy to give free phone time, knowing full well that most people will go over the limit and spend money.
I had 3 attempts at picking a prize, and no matter what I selected, the result was always the same.
If you try and contact O2, the there is a breakdown in the link and nothing happens.
It seems now my password will no longer be accepted.

I am using O2 Stealth phone, but right now O2 is not powering on & white screen has come when we try to power on the O2. Kindly Provide me the way how to Format the phone.-

o2 — inability to top up

On the fourteenth of July 2009 I purchased a o2 sims card. ( I was unhappy with the company that I was with).

With the card I received a ten pound Top Up voucher. On turning on the mobile I was immediately connected to o2 net work. Great!

I then topped up online on the same day and there was a total of twenty five pounds in the Top Up account.

I only used the mobile a few times in the UK and on the Sixteenth of July arrived in Dubai, UAE.

I telephoned my wife and spent a while talking to her. On completing the telphone call I noticed that I ahd two pounds, twenty five pence in my account. (I was quite happy with the cost of the call to UK).

I decided to top up using the mobile only to be told I had reached my twenty pounds limit for the month. I couldn't believe such a restriction. So I tried topping up online, only to receive the seme message!

I emailed top up accounts department and they informed me that they could sort it out as long as I sent them certain security details, which I did. It took a total of five emails, before they were satisfied. ( I accept this.) It is now the twenty third of July 2009 and nothing has been resolved.

The irony of this, is that I am a shareholder of Telefonica and our shares are still below what they were in October 2008!

Ihave tried to email the Managing Director of our company but there is a fault with the server that deals with his email. I want the Board to review this policy of twenty pounds a month it is absolutely rediculous and we are losing income. I estimate over the eight days here in Dubai I would have spent between £160.00 - £200.00 a loss of income for our company. How much more has been lost?

My mobile number is [protected]

o2 — beware 02 ripoff charges

O2 customer service cannot justify 25 pence per minute...they just say it is "competitve". It cost me £4 every time I speak to my girl friend for 15 minutes....their response.. ask her to join 02....fat chance after such a hefty rip off!!! Other countries charge between 3p - 10p a minute why 25 pence.

o2 — rip off

monday b4 i had a txt from o2 to say at the weekend i wud have a complimentary free calls to uk +mobile phones. on the thursday i topped up wiv credit , then on the saturday i entered the code to win a suprise .... well i cudnt believe my luck id won free calls to uk +mobiles for the weekend!!!! that was prob my suprise!! well dun 02 give it to ya!!

o2 — charges for internet

I signed up for the internet with o2 and with this deal you get a dongle, i was paying £25 monthly, the gentleman which sold me this pack said from where i lived i would have very good connection but from day one i had problems it was not connecting to the internet and if it did it would be very slow. I went to the shop and explained the situation, they took the dongle in the back office and when he come back out he said he should work now. unfortunetly it didnt, so i went to the shop again and the same thing happened. In one month i had complained 6 times but nothing was done and i was still paying my £25 per month. I went to the shop and said i wanted to cancel they refused and said it was an 12-18 month contract, i refused to pay and now they are sending me bills, last month it was only £75 and this month it has gone to £355 i dont understand how they can con people, i have not paid this bill. could you please help me. Thankyou