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[Resolved]  o2 — cheated by o2

RAJESH HARJANI
8, Little Gift, 2nd Floor,
19th Road, Khar,
Bombay 400 052.

O2 Service Centre, April 4, 2008,
Shop No. 3, Khatijabai Mansion,
P.B. Marg, N.M. Joshi Marg,
Elphinstone Road, Lower Parel,
Bombay - 400 013.

O2 Service Centre,
45, First Floor, Corner Market,
Malviya Nagar, New Delhi -110 017.


Dear Sirs,
I had purchased an O2 phone from India and, to my horror, it conked off within 10 days. Such a poor telephone instrument was never expected from o2 company.

The service centre informed me that the mother board of the instrument had been spoilt and that it would replace the same and give me the phone. But I refuse to take the same instrument back. I did not pay Rs. 22, 250 for your phone to get a piece which would need repairs merely after 10 days.

Today is 4th of april still company has not contacted me neither they have even given me repaired peice i do not know who will help normal people like us i think no one



(RAJESH HARJANI)
Complaint marked as Resolved Aug 13, 2020
Complaint comments  7 CommentsShareTweet

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Dear Sir, I think you should make it clear that O2 and O2 Wireless are not the same firm. Whilst in Florida I bought a £25 top up card, which I could not add to my mobile. The shop where I bought the voucher would not return my money.
On returning home I went to O2 shop to complain and found that The name O2 is the name for two uncompatable firms. I feel that you should make this known to all customers going to America, so that they do not loose money .
A very unsatisfied customer
Terence Fee

o2 — mis selling

O2 surprises. Not matter which of the "ducks" you choose, the "prize is always the same. It is not possible to "win"free texts.
I believe it a ploy to give free phone time, knowing full well that most people will go over the limit and spend money.
I had 3 attempts at picking a prize, and no matter what I selected, the result was always the same.
If you try and contact O2, the there is a breakdown in the link and nothing happens.
It seems now my password will no longer be accepted.
I am using O2 Stealth phone, but right now O2 is not powering on & white screen has come when we try to power on the O2. Kindly Provide me the way how to Format the phone.-

o2 — inability to top up

On the fourteenth of July 2009 I purchased a o2 sims card. ( I was unhappy with the company that I was with).

With the card I received a ten pound Top Up voucher. On turning on the mobile I was immediately connected to o2 net work. Great!

I then topped up online on the same day and there was a total of twenty five pounds in the Top Up account.

I only used the mobile a few times in the UK and on the Sixteenth of July arrived in Dubai, UAE.

I telephoned my wife and spent a while talking to her. On completing the telphone call I noticed that I ahd two pounds, twenty five pence in my account. (I was quite happy with the cost of the call to UK).

I decided to top up using the mobile only to be told I had reached my twenty pounds limit for the month. I couldn't believe such a restriction. So I tried topping up online, only to receive the seme message!

I emailed top up accounts department and they informed me that they could sort it out as long as I sent them certain security details, which I did. It took a total of five emails, before they were satisfied. ( I accept this.) It is now the twenty third of July 2009 and nothing has been resolved.

The irony of this, is that I am a shareholder of Telefonica and our shares are still below what they were in October 2008!

Ihave tried to email the Managing Director of our company but there is a fault with the server that deals with his email. I want the Board to review this policy of twenty pounds a month it is absolutely rediculous and we are losing income. I estimate over the eight days here in Dubai I would have spent between £160.00 - £200.00 a loss of income for our company. How much more has been lost?

My mobile number is [protected]

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