[Resolved]  Purecon Contact Lenses — broken lens discovered after opening the seal

i am a regular user of purecon aryan contact lenses and have been using them since last 3 yrs. but last yr when i purchased my lenses from punjab spectacles i found them broken.so i called them back but they refused to change as they said it was a sealed piece.so i had to purchase another piece.This yr. when i bought them again one of the two lenses was broken .but this time i tried it out in front of the shop keeper (punjab spectacles new friends colony, new delhi) and opened the seal in front of him, but found one lens broken, so he also agreed to change the piece and approved that it was company's fault .I wear aryan 2 toned dark grey lenses with power -3.75.kindly take appropriate action.
thank you
MANSI
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Aug 14, 2020
Complaint marked as Resolved 
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Same thing occured with me. I got a torn contact lens in one sealed pack.
Dear friends,

this is a bed impression over contact lens, whenever we go for contact lens this should should be best way thatt we open cl under the supervision of the OPTOMETRIST.
but we do not care it. we just purchase the lens like others asseceroies.
In future every time take contact lens under the OPTOMETRIST.
helloi wanna say that purecon is a great company.i m using purecon lenses since 7 years.and i m very satisy vd it, their customer care service is also vry gud and fast...
thanx purecon for providing me good service.
i totally agree with preety that purecon is a very good company and they go out of their way to help their customers. I cant say what was wrong in your matter but i will say that Purecon is a very nice company and they are very co operative and helpful. So pls dnt judge such a big company by one small problem. Try it once more and you will come to know. And specially the customer care, they are so kind and helpful. Best cust. care of any company i have experienced so far.

Great job Purecon. Keep doing such good work.

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