[Resolved]  ritz — After sales service--Bimal Auto Agency, Adabari, Guwahati

Address:

Kamrup Metropolitan, Assam

Dear Sir

I have some doubt in my mind regarding your service:-
1. Is there any system at your end to call valued customers time to time at least 1st year of purchase and get there feed back/queries/after sale services/satisfaction related to dealers/product/company?
If yes, why I have not yet received a single call from your end.
If not, try to introduce it to provide good after sale services to your customers.
2. Is there any system at your end to keep a watch on your dealer's Car service centres to ensure how good they are providing after sales service?
3. I must say that at least Bimal Auto Agency, Adabari, Guwahati not maintaining proper que for car wash/servicing and even they are registering huge no of vehicles for serving for a single day far beyond there capacity, resulting bad customer care/wash etc. moreover, a whole day program for a customer even he gets the the serial no.1. It is not true that they are giving 2 to 3 hrs for a single vehicle. But thing is that they are having a bad management.
4. The above said agency is also not responded over phone. I am providing the Phone Nos of dealer for your confirmation[protected]/2572237/2514078