scooty pep — IMPROPER SERVICE

Address:

Pune, Maharashtra

DEAR SIR
WE PURCHASE A BRAND SCOOTY PEP+ 08.07.2011 DEALER PRASHANT AUTO PUNE NO. MH12-HE-7424 WE HAD RECIVED NORMAL (NOT GOOD) SERVICE FEEDBACK 7 TIMES (3 IN FREE & 4 IN PAID) WE MADE ALL SERVICING AS PER SCHEDULES (UPTO 7480 KMS)
IN LAST SERVICING ON 22.02.2013 WE GAVE FEEDBACK THAT THERE IS SOME PROBLEM IN BACK WHEEL THAT CAUSES SOME VIBRATIONS IN HANDLE ONLY IN CASE OF DOUBLE SEAT DRIVING
SO ON SAME DAY THEY REPLY US THERE IS PROBLEM IN BACK WHEEL TYRE (THEY SHOW US ONE AIR BOBBLE GETS FORM ON INSIDE UPPER LAYER) DUE TO THAT THERE IS SOME VIBRATIONS NOW THEY FORCE US TO REPLACE TYRE WITH FULL COST AROUND 1000.00
I STRONGLY RESIST THEM AND ASK WHY THIS PROBLEM OCCURS IN JUST 1.5 YEAR & JUST 7480 KMS THEN THEY READY TO GAVE PAID REPLACEMENT OF RS 350.00
BY THIS PROCESS WE RECIVED OUR VECHILE ON 25.02.13 WITH AMOUNT 756+350=1106
IN THE BILL NO 5376/25.02.13 THEY SERVICING & OIL CHANGE & WASHING ONLY (PL CHECK ALL SERVICING POINTS BUT WE DONT GET ANY CHECKLIST POINTS FROM THE SAME ALSO OIL QUANTITY AND MAKE ALSO)

FROM VERY NEXT DAY SAME PROBLEM WE FACED AND WE SUBMITTED VECHILE TO SERVICE CENTER ON 01.03.2013 KMS 7511 THEY REPORTED US THAT THRE IS PROBLEM IN RIM & NEEDS TO BE RELACE BECAUSE OF IMPROPER WHEEL HANDEL BY LOACL PUNCTUE MAN OR MAY BE DUE TO GET ATTACT BY ROAD TRANSIST ( WE INFORM THAT LAST PUNCTURE BEFORE TWO MONTHS AGO)
THEY REPLACE BY NEW RIM (299.00) INVOICE NO 6003/01.03.2013 PRASHANT TVS
THEY NOT PRODUCE ANY WHEEL ALLIINMENT REPORT ALSO
WE ACCEPT IT & TILL THE DATE WE NOT SATISFIED WHAT THEY THEY DONE
NOW PL EXPLAIN HOE WE GET BETTER SERVICE FROM SCOOTY INDIA
NEETA DHANANJAY KHOPADE
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