[Resolved] Sintex Industries Ltd., Solar Water Heater — Replacement
Sintex hyderabad representative alongwith their local agent m/s mahalakshmi agencies approached me and prompted me to to buy their solar water heater system, for my new house under construction. I gave cheque for rs.12, 500/- 125 lpd sintex system. Agent brought and installed on the roof of first floor and could not carry out functional tewst, since water lines were not laid. When we moved in and wanted to use the system, it was not working. On lodging complaint, the agent sent his men and repaired. But i was forced to call for repair frequently, regularly, almost weekly.
Just before the expiry of warranty, the agent said it cannot be repaired, and needs replacement.
I lodged a complaint with secunderabad office, they sent their man and he said it needs replacement. He got filled up their format for complaint and slept over the replacement.
When i tok up issue with their head office at kalol, gujarat.Initially they dilly dallied and finally sent a approval for replacement and asking their hyderabad agent to carry out replacement on 18 sept 2006. Uptill now there is no action on the part of sintex industries ltd., or their agent m/s mahalakshmi agencies.
I advise buyers beware of sintex produxts and better to avoid.
Dr. C. V. Krishnaiah
Complaint marked as Resolved Aug 13, 2020