SPEED CAR HELPLINE — After 5 hours no Service

Address:Gurgaon, Haryana

I struggled for getting help for my faulty Car. After 5 hours and many calls nobody reaches or calls for service.

Car Service: Spped, Waris Auto Services Pvt Ltd

They have burst services and annoying call centre people. Few days back I purchase “Speed” service by replacing my earlier car service.

Yesterday (18June 2010) I got a breakage in Gear and call for help around 4.45 pm from City Centre Gurgaon they told me that technician will attend call in 30 min. After 1 hr I start calling them and each time they told me that:
a. They are going to call back me in 1 min by taking technicians in conference.
b. Technician is very near or already at my place.
c. They will call back in 1 or 2 min with status update

NEVER HAD I GOT ANY CALL. I STRUGGLED 5 HOURS AND FINALLY GOT NO SERVICE – NO CALL _ NO STATUS UPDATE. AFTER 9.30 pm NO BODY PICK CALL.

I made around 20 calls to them.

In night I suffered big problem and got tough time. 10.00 in nigh I fight to go back to my home. Most time:

- No body pick call
- Put me in hold for 5 to 20 min by saying that they are going to connect me with Technition
- Once they put me in voice mail box

After a huge frustration I tried to speak to their manager but hard try gave me one number ([protected]) of Mr Ranjeet or similar name. And no body pick call on this number , I made around 10 calls in duration of 3 hors.

Frustrating people and burst service…….
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SPEED CAR HELPLINE — Horrible service

Speed car helpline's service is most pathetic and horrible service. After taking their membership, i called them up for first time after 6 months. I called them up at 4 PM and kept waiting till 7 PM. Though they promise service in 30-45 minutes. I am really feeling cheated.

SPEED CAR HELPLINE — not getting any services

My membership number is 72760
Yesterday i lodge a complaint with speed card helpline at 18:25pm regarding battery problem and they assured me that eng. will be at my place within 30 min. but noone turned up by 20:00pm then i again called up and spped representative said that person will come within 15-20 min.. after that i waas countnously calling these people and they gave me false statement that engineer will be coming and coming and nobody turned up late night till 23:30pm and on the same side they also said if you have urgent work in the night you can take auto for the same. and till today nobody even called me up for clarification.

the most pethatic service ever by car helpline providers is SPEED CAR HELPLINE.
i strongly recommed everybody to not go for this company.
Dear Sir

My membership number is 71660. I lodged a complaint at 12:10 PM. I got an assurance that the help should reach you within 30 mins. But again after 1 hour i called your helpline number, they again assured me that wait for another 30 mins. From 2 PM till 7:30 PM i called helpline 12 times but of no vain. After every 2 hours a new person is there due to shift change. There is a limit of negligence. I am very much frustated with your services and request you to kindly refund my registration amount. Today i spent Rs. 60/- only on phone calls.


Vikas Sharma
[protected]

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    Haryana
    India
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