[Resolved]  Sri Om Vir Singh, Cgm, BSNL, Lko — fraudulent telephone bill

Sir,

Bill no33120602, consumer no. 180866, telephone no.[protected]disconnected long back), ID akd/284, (alambagh exchange).was delivered though services were not restored since 07/ 08. Despite complaint on 29/7/8, 4/8/8, 21/8/8, 22/9/8 and 20/3/9 (acknowledgement taken), followed by various e-mails sent to CGM & DGM (S), nothing was done. Seeks intervention. The department is sleeping on consumers complaints for the last about nine months. Why?

I am a telephone customer for the last more than 25 years. I have never defaulted in any payment of telephone bill. Now I am of 70 years of age and can not run from pillar to post to the BSNL's rude and most incompetent staff of Lucknow Telephone Exchange.

I had applied for broadband connection in July 2008. the same was activated by Sri Anubhav (Mb [protected]), BSNL's private contractors man. The broadband did not work since the very first day except a few hours here and there. When i contacted Sri Anubhav, I was told that the cable is old, broken and damaged that needs replacement before the modem could have incoming juice into it. I contacted the AE (Sri Rai). He behaved very rudely and told me that he will do things at his own convenience. I have made written complaints on 29/07/08, 4/08/08, 21/08/08 and 22/09/08 & 20/03/09 (acknowledgement also taken). Copies of all the complaints have been made over to the telephone exchange several times.

These are in addition to the personal contacts to the AE (Sri Rai and Sri Gupta) and DGM (S), and numerous telephone calls on 2462600, 2451546, 2458000, 2451740,[protected], 240500, 2002070.

Despite this, nobody attended to the service and no progress was found. Tired from the efforts, I had no option but to change the service provider. I have taken mobile for the house also and have gone to TATA Indicom for internet services. I have another broadband connection in New Delhi but I have found that service to be the best. But in Lucknow I have failed. These people have neither attended to the complaint nor did they bother to see that no bills are generated for the period when the service was not corrected and activated.

In the backdrop of the above, I am to state that I have not utilised any service from BSNL during the period from July till date because nobody corrected it. i had made a request that if BSNL can not provide the service, it should disconnect it.

To my utter surprise, disgust and disbelief, I am receiving bill today with Rs.6816 not paid. I wish to inform that I can not be made liabile for the inefficiency of BSNL that has not attended to my written complaints.

I, therefore request you to withdraw the bill. In addition, BSNL should compensate me for the loss that was put to me.

Even a complaint to Sri Om Vir Singh Ji has not yielded any result. This explains the utter disregard of BSNL to the consumers complaints. They want to charge money without providing the service. This is a fraud on consumers.

This is my eighth reminder in sequence. What else can a poor customer do? I am tired and fed up with this kind of callous attitude. Shall the department rise above and will uphold the legacy of good customer service. thanks to the existence of other service providers otherwise I had no choice but to touch the feet of the duffer officers of BSNL who do not bother.
ak dubey
Contact no. (Mb in use now: [protected])