[Resolved]  Vipul Motors (P) Ltd. — Delivery of Maruti Dezire

I have booked a Maruti Swift VDi with ABS vide allotment number:[protected] on 14/01/2008 through dealer Ratan Motors, Chembur, Mumbai. At the time of booking I was told that delivery would be within 4-6 weeks.
However, everytime I call Ratan Motors they keep repeating that the company is not despatching the vehicles and therefore they are unable to give me delivery of the same. Can somebody please advise if there is an on-line system (besides the toll free nos. which are of no help really) to check allotments/delivery status?? How do I get a clear picture on the status of my vehicle.
Also, will maruti pay me interest on the booking amount of Rs.50, 000/- for delayed delivery???

dear
customer care

sub:- complain regarding the dealer

first of all let me introduce myself
vinay rohera
trustee(GANDHINAGAR INSTITUTE OF TECHNOLOGY)
trustee(HASMUKH GOSWAMI COLLEGE OF ENGINEERING AND TECHNOLOGY)
trustee(UNIVERSAL COLLEGE OF ENGINEERING AND TECHNOLOGY)
CEO(VINAYAK STEEL SYNDICATE) consigment agent of ISPAT INDUSTRIES

i am sorry to write in such a hard words

your dealer namely
kataria motors, dariapur, ahmedabad
we have inquired regarding the swift dzire from him. and we asked him to book the car

he refused us to book the car, , , because he claims that u need to take the finance from kataria motors to have the car..otherwise you will not be able to get the car.

to one of the customer he asked for the black money of 25000/- rupees to book the car..

he talked so rude..

at one time he refused to give us the trial by saying that we dont have the keys of the car...and when we were about to return...he gave the trial to the other customer...

i am xpecting a call from maruti udhyog if they fail then i will have a press conferene at kataria motors..

sir
i have purches new car frome copitent moter til date 13/04/2008 wagoner vxi DL2H BJ 5369 and i has WENT to your servce center sivaji marg COMPITENT MOTER DELHI 110015 DATE 05/05/2008 1000KM i am very shoked looked after servic car is dentid frome botem side . Can somebody please advise if there plz call me [protected] .[protected].[protected].
plz help

Maruti Swift VDI with ABS — Non delivery of Vehicle Even after Receipt of the Payment

Maruti Swift VDI with ABS Booking and delivery Problems

I had booked a Maruti Swift VDI with ABS on 05.07.08 in Bangalore RNS motors who is a dealer of Maruti cars, and am now going through the a harrowing experience with the Dealers. At the time of booking the car it was said to me that the car would be delivered as soon as possible. And they asked me to book the car. Once I had paid Rs.50, 000/- and booked the car the receipt for the same had been given to me with the expected date of Delivery as one month from the date of booking. But when i enquired about the same to the dealer they said that it is only the maximum period but they would deliver the car even much before that. But thereafter they said they can deliver the car exactly only after one month I had agreed for that also but now even after the Receipt of payment of Rs.5, 31, 000/- from the financier the car is still undelivered to me. The dealer is not properly responding to me and is not assuring any proper date of Delivery of the Car. Now My EMI to the financier is suppose to start and i don't even have the car for which i had subcribed the Loan. This in not the service expected from any car dealer or the company. I am not asking for a free service from any body I am only asking the car for which i had paid money. This is kind of service we get from the leading Car Manufacturer in India.

J.B.PATWARI V.K.PATWARI
[B.A., LL.B, S.A.S] [B.Sc., LL.B (Hons.)]

High Court Advocates


Ref. No. 954 / M / 08. Dated: 14-10-08


To,
The Managing Director
Maruti Udhyog Limited

Sir,
Firstly I want to say that we are having problem to get the swift dezire vxi at indore, we approach to the dealer regarding swift dezire vxi, than we get the answer from them that there is a booking procedure that you have to book the car with the booking amount and after 5-6 months you get the car and from earlier 4 months we receive the same reply from them, they said to us that there is shortage in production at factory. Sir we have 5 maruti cars in our family and our first preference in car company is maruti. So if the maruti is unable to fulfill our desire (swift dezire vxi) than we have to approach the other company’s car in this segment but we don’t want to do so because we like maruti. So sir please clear me about the status of swift dezire vxi.

Thanks,













Add: (o) 104, Ramleela Apartment, Ring Road Chhouraha, Near phuti-kothi,
2316 Sudama Nagar Indore (M.P.)-452009.
(R) 380, Dwarkapuri, Indore (M.P.)-452009.
Ph: (o[protected], 3206597, (R) 2789415, Cell: [protected], [protected].

DEAR SIR/MAM
MY CAR SWIFT DEASEL RAGISTRATION NO. MH01AC4497. I WAS TRAVELL TO MALEGAON ON 12/OCT/08. SADDENLY AT DESTINATION GEAR WAS NOT WORKING PROPERBLY. I FOLLOW YOUR SERVICE BOOK TO CALL FOR SERVICE BUT ALL THE NEAREST CONT NO. WAS CHANGED, I REACHED TO NEAREST SERVICE STATION IN MALEGAON AND TOLD THEM FOR HELP. AFTER INSPECTION THEY ORDERD SOME GEAR BEARING FOR 3, 4 & 5TH TO NASIK AND MY SELF PERSONALLY ALSO ORDERD TO SAI SERVICE LOWER PAREL MUMBAI. BUT STILL NOT PROVIDED THE GEAR BEARING BY BOTH OF THEM. MY CAR AT MALEGAON AND I M RESIDING IN MUMBAI. I WAS SHOKED TILL DATE THEY ARE FAILED TO PROVIDE THE PART AND I M STILL WAITING. I REQUEST YOU TO GUIDE ME IN THIS SITIUATION, HOW TO SOLVE THE MATTER. I ALSO WOULD LIKE TO ASK YOU WHETHER THERE ARE SHORTAGE FOR DEASEL CAR PARTS IN THE FACTORY? WAITING FOR YOUR FAVOUR IN QUICK SERVICE.

Hi,
I have made booking for a swift dzire from 18th Oct 08 in Banalari World Cars, Shillong & I was told that I will be getting the car within 15 days, but after waiting for more than a month i never got it & whenever i try to enquire about it they give me so many excuses...
can anyone advise me whether i should go for other cars in the market?

To,
The Managing Director
Maruti Udhyog Limited

I took delivery of a brand new Maruti Swift Dezire LDI from M/s. ODDYSSEY MOTORS, KANDSARA, ANGUL, ORISSA on 23.01.2009. The chassis & engine nos. are 149916 & 1156807 respectively.

The front & rear wheels of the car are fitted with JK Tyres. But, to my misfortune, the right rear tyre is having manufacturing defects. Air blisters are clearly visible at two places on the said tyre. The tyre is of the following model.

CRR – 0209
Type – 165/80 R – 14
DOC9FCR

I had shown it to M/s. Oddyssey Motors, Angul immediately. But, the latter, instead of registering my complaint, advised me to contact the local dealer of JK Tyres at Angul. I followed suit & contacted the local dealer of JK Tyres at Angul who also refused to entertain & asked me to contact main dealer at Cuttack.

It is a clear case of harassment by your dealer.

I request you to look into the matter & ensure that the defective tyre is promptly replaced free of cost.

01.04.2009
Dear Sir/Madam

I am an owner of a Maruthi Zen Estilo Car which was purchased from Popular Automobiles Kottayam on 16.03.2009 vide invoice no 348 / 1 ZVX CEM. I met with an accident on 29.03.2009 at 14:30 at Kayamkulam, Kerala and feel very bad to say that the driver side seat belt got cut off and the steering wheel was jammed against my chest and at present I am suffering suffocation and pain, and undergoing treatment from medical Trust Hospital, Eranakulam.

I am astonished to say that how you maintain the security of a person inside the vehicle such an inferior quality of seat belt in the vehicle. At present my vehicle (vehicle KL-04.Y.1369) is with Popular Vehicles and Services Ltd, S.H Mount P.O, Kottayam 686 006. Soon after the vehicle met with accident I informed the same to your Service Engineer Mr.Balaji at Popular Automobiles and Vehicles Ltd., Eranakulam Branch. His phone no[protected]. His reply to me was “I will call you back after 3 Hrs” hence I repeatedly rang him up for three times the receptionist answered to me he is attending some meeting and will call you back later. It is pretentent to mention that he took my Mob no and land line no but though there was no reply from him thereafter. I was very much pained that such type of ill treatment from a responsible person is highly deplorable.

Waiting for your early decision. Your kind co-operation in this regard is highly appreciated


Thanking you
Yours truly,
Vimal Kumar

Dear Maruti customer service group, i wish to put my complaint about my experience with Bagga Link. Let me first tell u first that the responce received by them have made me rethink for purchase from maruti vechile. I booked a dezire vxi on 8-Feb and was promised delivery latest by 8 weeks, now after 8 weeks i am not getting any answer. Instead they are avoiding to make any statement. Can i have clear

Vipul Motors Faridabad — Repeated problem found, no attention from service center

Regular serviced by Vipul Motors Faridabad, last on 4th April 2009.
But attention to give supprt for the problem which was generated during service.

WagonR - HR51U/5995

Akhilesh
[protected]

i have booked swift dzire ldi on 10 th oct 2008 by giving 60000 rupee in advance to jaycee motors amritsar of maruti suzuki now this is the seventh month and i still dont get my car and people who booked this car after me geting the car.so plz help me i want my car otherwise cancel my booking and give my money back to me.my mobile no is [protected].

dear sir. i had purchased alto lxi from kiran motors (himmatnagar)
my car was damaged in accident in rajashthan . i refer it to nearest dealer technoy motors udaipur .
i got insurance claim but i m not satisfy from technoy motors due to billing i have a copy of bill in which i have to pay more( aproxly)3300/ in billing

Reg :complain against m/s rohan motors ltd. nodia
1.That i approached m/s rohan motor ltd. for the purchase of one swift lxi in the first week of march & was told due to shortage in suppliers it will take atleast three week to delivers the white swfit.I was interested only to buy white swfit i was told to deposit Rs. 100000/- as advance booking which was according by paid in the 2nd week of the march. (No receipt was given)
2. That inspite of my several visits and enquiries, the dealer never bothered to arrange swfit (lXI) white till 9 march, when i approached m/s magic auto d.b.gupta road, where so many swfit cars were available and by making the payment they delivered the vehicle on[protected]
3.that inspite of my buying i approached the rohan motor ltd. they promised to supply me the vehicle within 3-4 days.
4.that when i told them (mr. kunal, the attending officer0) that i have already bought the vehicle now refund me the amount, they are not giveing me the refund on some pretext or others.
5. this clearly shows the malafied intention of your dealer. while creating scarcity in the market when thevehicle is easily available at magic auto & also d.d.motors, for the reasons best known therein
In the light of above you are requested to pls instruct the dealer to refund the amount of advance booking of Rs.100000/- and take suitable action for creating undue scarcity in the market when theproducts is easily available with others

I have booked a swift-dezire with VIPUL MOTORS in faridabad with agent named ANIL NAGPAL.he give me time 4 to 6 weak for delivery.but verbly he tell me i give u car with in ten days .now 17 days has passed.when i contact him he give me time for next 6 days
my friend BUNTY BHATIA m/s BHATIA CRANE SERVICE has also purchase a swift-dezire but he can't booked any ones.he recieve his car with in two days .he can, t give any premimum money for this.now i ask a qus.to company & dealer what can he do????? why there is diference between two customers
i think i have to need a good aproach to purchase a car,
please see my request

Idea Cellular — Delay in Delivery of Swift DZiRE LDI

I have booked a Maruti Swift DZiRE LDI on 2/06/2008, paid Rs20000/- . ACER MOTERS, SECUNDERABAD, ANDRAPRADESH, I was promised by the dealer that the delivery of the car would be 30 days. Dealer has not given me any booking id, Now it has already been 26 days and I am told that I will have to wait another 10 days for the delivery. Can you please apprise me of the status against my bookings that I am made aware if there is a genuine problem from Maruti Udyog or I am just being taken for a ride while my car must have been passed on for a premium by the the Dealer. In the event of booking the DZiRE, I already sold of my current Maruti Waganor that I owned (since delivery was promised to me in one month ). Now I am currently having a lot of hardship since I currently have no car at my disposal, while I have to travel a long distance to my office.I not sure how Maruti Udyog, which is the market leader in automobile and has proved so at every step by introducing new models and variants, is unable to deliver vehicle in time that are booked by your loyal customers.

Requesting Maruti Udyog to please revert to me on the status of my booking, so that I am also aware on the date of the delivery and to ensure there is no foul play by the intermediaries.

I also want to know if there is an on-line system (besides the toll free nos. which are of no help really) to check allotments/delivery status?? How do I get a clear picture on the status of my vehicle.

Waiting in Anticipation for resolution.

I have given my Maruthi alto LXI vehicle to OMS Motors (which is an authorized service center in Chennai) for changing the wind shield which was broken and to remove a dent caused related to the same accident. There was insurance claim also.

Once they delivered the car, I have noticed that some of the dents were not attended. While giving the vehicle, I pointed out the dents specifically. It is deep. They also promised me that they will rectify everything. But this is not atteneded.

I pointed out all those pending problems at the time of delivery. When I asked the owner of the workshop (Mr. Sabari) about the incomplete work, he attended some of the problems. But when I asked him about the pending dent and scratch (Which may cause rust on the car body), he called one of the employees and asked him to take the car out of the workshop. And that guy took the car out.

I cant pay for rectifying the pending works (If they expect so).
Once the money is in their pocket, I know, this is a formal way to say "Get out".

I want the dents to be attended and rectified at the earliest. It started rusting in the place of dent. I hope the maruthi authorities will take necessary steps for the same.

More than that there is problem with the music system. One of the speakers is not working when I play the cassette. (This is not included in the insurance)

Jenson Mathew.
+91 [protected]

----- Forwarded by Thomas Samuel/EMIGRAIN/IFFCO on 08/11/2009 12:57 PM -----
"PREETI MATHEW" <[protected]@godrej.com>
08/11/2009 10:49 AM
To
<pravesh.[protected]@maruti.co.in>
cc
"'Thomas Samuel'" <[protected]@iffco.com>
Subject
RE: Maruti Swift Dezire VXI(Silver or Silky Silver)






Dear Sir,

It’s really funny to know that after emailing to a responsible person of such an esteemed organization, there is no response.

Kindly inform the status of our vehicle? Will we get the car?

From
Dr.Mrs.Thomas,
B-10, Alkapuri,
Bhopal (MP)
Mobile No. [protected] / [protected]





From: PREETI MATHEW [mailto:[protected]@godrej.com]
Sent: Tuesday, August 04, 2009 5:18 PM
To: 'pravesh.[protected]@maruti.co.in.'
Cc: 'Thomas Samuel'
Subject: Maruti Swift Dezire VXI(Silver or Silky Silver)

Dear Sir,

We had booked a Maruti Swift Dezire VXI(Silver or Silky Silver) vide receipt no.31343 dt 9/6/09 by paying advance of Rs.10, 000.00 in cash to MY CAR, Malviya Nagar, Opp. Vidhan Sabha, Bhopal (MAUTI DEALER)

Till date we have not received the delivery of the car, neither did any body respond about the status of the car. On enquiring from our end, they stated it will take another 10 days……………………..

We are very much annoyed with the poor services being given. Now if we are facing so much of problem just in purchase, then how poor will your after sales service will be?
Now I feel why I should purchase this car, when I am ready to pay the full amount in ready cash. Shouldn’t I go for another Company’s car? Since last 15 years I am driving Maruti Car, so I was interested to go in for the purchase of one more Maruti Car.

Now the services of your, has put me into a thought of why to go for a Maruti Car ????? Why should I suggest some body to go for Maruti????????

From
Dr.Mrs.Thomas,
B-10, Alkapuri,
Bhopal (MP)
Mobile No. [protected] / [protected]

MARUTI/Maruti Swift Lxi — MORE THAN 1 MONTH DELAY IN DELIVERY OF SWIFT

I booked a new Swift Lxi (Bright Red) car in Hercules Automobiles Pvt Ltd in Alleppy, Kerala on 27/07/2009, and delivery of the car did'nt happen yet. I made full payment of 4, 25000 to the above mentioned dealer. The delears blaming Maruti by telling that Maruti is not delivering swift (bright red) for them. When I contacted Maruti customer care, they are asking me to contact the dealer. Both of them blamming each other and I did not yet got confirmation about the delivery date. I have to pay interest for my Rs. 4, 25000. I dnt expect such an ignorance to customers from Maruti's side.

Sir,
I have made booking for a Swift vdi in the last week of October. can you say the waiting period for my car...