Consortium Gifts — not able to track my order

I placed an order on saturday (9th feb 2019) on consortium gifts portal. Payment went through and the order was placed successfully. After that i'm trying to logon to my account in the portal. It is failing although i'm providing the correct credentials. Tried the 'forgot password' option also, but i'm not receiving the reset password. Hence, i'm not able to check my order status. No response to emails and nobody picking the customer care numbers mentioned in the portal.

Thanks and regards,
Keshav
[protected]@gmail.com