I am 68 years old. Got a "link 2" cell phone (their "senior citizen phone" and its been replaced twice because of known issues, admitted by their reps. At the time, Consumer told me that I was eligible (still on their web site) for a "5 G" phone that would be $1 down, and $3 dollars a month. (The new Link2 pfone has worse reception than the last phone (I can stand in 1 small place in my yard for service)
I cqlled today to complain about all the dropped calls and general bad service. The only answer they had was to upgrade, and said OK because the deal at 1 and 3 dollars was great for a fixed income senior. THEN...They said I had to pay up front the whole phone because I had two ( 1 day and 6 days) late payments caused by my debit card cancelled because of fraud, as soon as I got my new debit card they were paid. The new debit card was replaced in one day because I went to the bank, the second in 6 days because the bank sent it. THEN...They STILL denied the 1+3 offer because my of my LOW CREDIT SCORE. Then my partner (who has a score in 700's) was denied...WHY??? No ANSWER. ALL FOR SEVENTY THREE DOLLARS??? I DONT OWE ANYTHING! THEY DONT STAND BEHIND OFFERS AND NEVER CALLED BACK.
I switched to Comcast.
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