| Address: AB-76,Prafulla Kanan(West),Near Sri Krishna Banquet Hall, Kestopur, Kolkata 700101. Mobile No : +91 9831740001, 7605040746 |
Respected Sir/Madam,
I am writing to lodge a complaint against Birla Packers and Movers, regarding their unprofessional, unethical, and harassing behavior during the transportation of my motorcycle.
Details of the Issue:
Booking Date: 23rd May 2025
From: Kolkata, West Bengal
To: Kakinada, Andhra Pradesh
Amount Paid: ₹7, 375 (paid in full as per their business process)
Contact Person Given: Mr. Gupta — Mobile No: +[protected]
After booking, I received the tracking details and saw that my bike reached Rajahmundry, Andhra Pradesh on 31st May 2025. However, it has not been delivered even after 5 days.
When I contacted Mr. Gupta to ask about the delivery:
He showed rude and unprofessional behavior from the start.
On 4th June, he started ignoring my calls.
Later, when I tried from a friend’s number, he used foul and vulgar language in Bengali, insulting me.
His abusive behaviour and refusal to communicate have caused me serious mental stress and anxiety.
I work outside West Bengal due to my job, and this situation has left me helpless, stranded without my vehicle, and mentally harassed.
To make matters worse, Birla Packers and Movers has no customer care helpline or grievance redressal system on their website.
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