Hi Team,
I have sent mails to
[email protected] mail id and got responses like below only from Aug1st.
Hi Venkateswarlu,
Greetings from CRED!
We really regret the inconvenience caused to you which is certainly not the experience we wanted you to have. Please be assured we will surely assist you at our level best.
Upon checking your CRED's account, we can see that you have made payment of ₹82, 345.00 under order id P6E4R4WEDQ6Ytowards your HDFC Bank credit card ending with X-3653 on 1 Aug '22 which has failed as your transaction was dropped during the journey.
Be assured, we captured the amount at our end and initiated the refund of ₹82, 345.00 has been initiated towards your source account on 1 Aug 2022. If you have still not received the refund kindly get back to us with password free PDF of your source account from the date of payment till the date.
Further, With regards to your concern we would like to inform you that if in case of late fees/finance charges if applied in your statement, we request you to attach the two monthly credit card statements in PDF format (upcoming statement with LPF charges and the previous months’ statement) reflecting the late payment fee charges.
Feel free to reply to this email for any further assistance. You may respond to us from the app by clicking on this link.
Regards,
Team CRED
__________________________________________________
Hi Venkateswarlu,
Greetings from CRED!
This is a follow-up mail with reference to the previous mail regarding the failed payment. We are escalating your issue to our dedicated team and will provide the updated status to you within 72 hours.
Feel free to reply to this email for any further assistance. You may respond to us from the app by clicking on this link.
Regards,
Team CRED
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Hi Venkateswarlu,
Greetings from CRED!
We regret the inconvenience caused.
In regards to your concern, in case you have still not received the refund on your source account, kindly get back to us with the debit statement in PDF format (password-free) from the date of refund to till date for us to check and assist you with the concern accordingly.
Feel free to reply to this email for any further assistance. You may respond to us from the app by clicking on this link.
Regards,
Team CRED
I didn't get my refund till now. Very very worst behaviour of CRED..I have sent almost 100 mails to cred support simply they are telling that wait for 48hrs or contact with your bank.. Only these answers i got from las one month.. We need to file a case on cyber crime complaint..