Cred Complaints & Reviews

My card payment was rs 54, 975.74 and money deducted from bank 56, 474.74, why is taken hidden charges? Please revert my hidden charges or cancel my transaction. Transaction ID: 9PD4GNQ3ZD9

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I have credit card payment through cred they sent message of successful payment and after 5 days they sent message of failed transaction, due to them I have been charged for late fees

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Hi Team,
I had placed an order 7th August - Order # 265JG1258NP8, while ordering the payment was made through Cred App. Although the payment was successful and was deducted, the order was not successful. I waited for 12 days, but still the amount has not been reversed.
When I reached out to Cred for refund they quoted tracking ID 06442CBF-7ECF-4C8B-A575-1A4B0D82776B and asked to seek confirmation from Mcdonalds team.
Unfortunately I couldn’t get response from them so instead I shared a screenshot of failed payment transaction from McDonald’s profile. Still Cred is refusing to acknowledge…

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I have made a payment of Rs. 10, 000 through CRED app on 25 Jul 2022 for an insurance policy. The amount is still not transferred to the insurance company. I have been highlighting this to the CRED team for the last 3 weeks, however every time I have received standard reply that their team is looking into it; but there is no resolution (Ticket no 5033797). I have been requesting to refund my amount, but there is no discussion on that. I am getting constant reminders from the insurance company for the payment. The due date was 31 Jul 2022. The policy will lapse if I don't pay soon.

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Address: No 1198, 3rd Floor, Salarpuria Emporium, , 1199, 100 Feet Rd, Indiranagar, , Bengaluru 560038, India

The payment of Rs. 89000/- with Order ID R562E28VGNR made towards the RBL Bank credit card (9671) failed on 29 July 2022..The money was deducted and didnt reach the RBL bank. After 2 days, the status was updated as payment failed and refund initiated on 1-Aug-2022. I am chasing through multiple requests from AUG 1'st onwards but the refund has not done yet . they are not even giving proper response rather than generic reply to the mails and they don't have customer support number also.

Aug 18, 2022

Updated by ranjiththanapaul On Thu, Aug 11, 2022 at 2:07 PM CRED Support <[protected]@cred.club> wrote:
Hi Thanapaul,

Greetings from CRED!

We completely understand your concern regarding the failed payment refund. Please be assured we are here to assist you with the same.

Upon reviewing your CRED account, we would like to tell you that we can see a payment of ₹89, 000.00 with order ID R562E28VGNR made towards the RBL Bank credit card ending with 9671 failed on 29 Jul '22 and the refund of the same has been successfully credited in your source account on 2 Aug '22 and should have been reflected by now in the source account.

Ideally, any refunded amount for this transaction should be refunded back to you by now. However, in case you have still not received the refund for this failed transaction on your account, kindly get back to us with the password-free PDF statement of your source account from the date of payment till date for us to check and assist you with the concern accordingly.

Feel free to reply to this email for any further assistance. You may respond to us from the app by clicking on this link.

Regards,
Team CRED

Aug 18, 2022

Updated by ranjiththanapaul On Mon, Aug 15, 2022 at 6:16 PM CRED Support <[protected]@cred.club> wrote:
Hi Thanapaul,

Greetings from CRED!

With regards to your concern, we are escalating your issue to our dedicated team and will provide the updated status to you within 48 hours.

Feel free to reply to this email for any further assistance. You may respond to us from the app by clicking on this link.

Regards,
Team CRED

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Address: Bangalore

Website: cred.club

I have made a payment of Rs. 271.07 on 12th Augusty through CRED app for my SBI credit card. Till now, it is NOT credited to my credit card. Order id of CRED is DG6NVXX01D9 and the UTR number for the same given by them is AXNFCN[protected].

CRED App is showing as payment processed and the bank has confirmed the receipt of payment. SBI credit card has still not shown or confirmed receipt of the same.

The same is shown as fully paid in CRED app whereas the payment is not reflected in my SBI Credit card statement. Support is very poor over mail or App. It is unnecessarily giving torture and restless to consumer.

Kindly do the needful either pay it to credit card or refund it.

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I have paid my credit card bill due on due date i'e 13.8.2022 and the app shows its status as successful and they shows that they got confirmation from bank aswell. But after 4 days of payment the transaction got failed i got reversal but bank charged late payment fee on my card.

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I have made two payments towards the same Yes bank credit card via Cred. First payment was made on 3rd August and the second payment was made on 10th August. Total amount paid is Rs. 85, 864. Cred in the confirmation messages has said that they will process the refund in 4 days. However, it took them 4 days to even confirm the payment failure and no refund has been generated yet. In addition to this, I am being charged late fees (Rs 1000) and interest payment (Rs. 1474). I am not able to process my card payment because all my cash is being held with Cred. There is also no customer care or support from Cred's perspective which is just shocking for a financial services company. No responses and no way to reach them while they are dealing with so much money!!

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The payment of Rs. 82, 345/- with Order ID P6E4R4WEDQ6Y made towards the HDFC Bank credit card (3653) failed on 1 August 2022..money was deducted even thought transaction was failed, I am raising requests from AUG 1'st onwards but issue not yet resolved. they are not even responding to the mails and they don't have customer support number also.

Please look into this and do the needfull.

Aug 16, 2022

Complaint marked as Resolved

Hi Team, I have sent mails to [email protected] mail id and got responses like below only from Aug1st. Hi Venkateswarlu, Greetings from CRED! We really regret the inconvenience caused to you which is certainly not the experience we wanted you to have. Please be assured we will surely assist you at our level best. Upon checking your CRED's account, we can see that you have made payment of ₹82, 345.00 under order id P6E4R4WEDQ6Ytowards your HDFC Bank credit card ending with X-3653 on 1 Aug '22 which has failed as your transaction was dropped during the journey. Be assured, we captured the amount at our end and initiated the refund of ₹82, 345.00 has been initiated towards your source account on 1 Aug 2022. If you have still not received the refund kindly get back to us with password free PDF of your source account from the date of payment till the date. Further, With regards to your concern we would like to inform you that if in case of late fees/finance charges if applied in your statement, we request you to attach the two monthly credit card statements in PDF format (upcoming statement with LPF charges and the previous months’ statement) reflecting the late payment fee charges. Feel free to reply to this email for any further assistance. You may respond to us from the app by clicking on this link. Regards, Team CRED __________________________________________________ Hi Venkateswarlu, Greetings from CRED! This is a follow-up mail with reference to the previous mail regarding the failed payment. We are escalating your issue to our dedicated team and will provide the updated status to you within 72 hours. Feel free to reply to this email for any further assistance. You may respond to us from the app by clicking on this link. Regards, Team CRED ----------------------------------------------- Hi Venkateswarlu, Greetings from CRED! We regret the inconvenience caused. In regards to your concern, in case you have still not received the refund on your source account, kindly get back to us with the debit statement in PDF format (password-free) from the date of refund to till date for us to check and assist you with the concern accordingly. Feel free to reply to this email for any further assistance. You may respond to us from the app by clicking on this link. Regards, Team CRED

Aug 16, 2022

Updated by Venky2737 Issue not yet resolved please look into this..

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R

ranjiththanapaul

from Chennai, Tamil Nadu

Aug 18, 2022

I have the same issue on the same transaction date. Moreover i got the similar response and chasing for more than 15 days. Did you get the refund? Pls help me what's the best way to get the amount back?

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Venky2737's [Complaint's author] reply, Sep 5, 2022

Hi Ranith,

I didn't get my refund till now. Very very worst behaviour of CRED..I have sent almost 100 mails to cred support simply they are telling that wait for 48hrs or contact with your bank.. Only these answers i got from las one month.. We need to file a case on cyber crime complaint..

V

Venky2737

from Hyderabad, Telangana

Sep 5, 2022

Hi Team,

Issue not yet resolved from CRED.. They don't have any customer care number as well. They are not responding at all.. Please take a action on CRED.. Money debited on 1st AUG but not yet refunded i think they are cheating us.

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Hi
I paid kotak credit card payment of 286000 by cred app on 13th night at 9:30, still it's showing processing and I sent mails to customer support they always write back to me we regret for inconvenience caused.and they don't respond after 8pm at all. How cred managed without proper support team and support contact number with such huge transactions. Card due date also crossed I think card issuer will charge huge financial charges,...

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Address: Gurgaon

I have send the many mail regarding return my damage product first' complaint date of 21july but didn't receive any response from your side why I want to know why you are working yet..
I need the proper response for the same issues...
Ordered I'd. D12X5GYQWJ3
Complaint I'd. (#4963876)

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Website: www.cred.club

On 06.08.2022 I'm paying my credit card bill amount ₹45485 Payment Failed But money deducted from my account. I contacted multiple times email, ticket raise[5173667], My issue not Solve. there was not any agent for chat or call. Still my Money Pending,
UPI REF. No.[protected]
DBTR/[protected]/[protected]:04:45/UPI
Cred Order ID-L4DJ3R56NGJV
MY BANK SHOW ME successfully Payment Sent to [protected]@icici
Please Sir Do something for My money back.

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Aug 29, 2022

Complaint marked as Resolved

After Long time problem solved.

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I have to get refund from cred but not issuing.

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Address: C-5C/2A JANAKPURI

5th of August -2 Transaction
[protected]
[protected]
Tranaction amount 50774 Each

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Address: mumbai

Recharge done on 2ed aug 2022 for VI India amount of Rs 298/- but still payment not get by biller nor refunded back to card account.

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On july 12th i made a payment through CRED app and that transaction was failed but amount debited from my account upto now(12th august) the amount was not refunded to my account, its been one month and they are simply saying that the team is working on it and we will get back to you when there is an update, they are taking more than a month to solve a issue

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Aug 29, 2022

Complaint marked as Resolved

They did nothing after repeated follow ups nearly after 41 days amount was refunded

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Address: bengluru

Website: www.cred.in

I have added a order FIR-BOLTT company smart whacth modal (beast sp02 1.69) still date not recevid my producat cred custemr care serive more then time complaint but not responding company also irresponsibill

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I have made a payment of Rs. 20000 on 05th AUGUST 2022 through CRED app for my AXIS credit card.
Till now, it is NOT credited to my Credit card. Order id of CRED RPEYDWGGG0QR, Amount was debited from my bank account but in CRED App it shown Payment Failed.Till 11/8/2022 amount is pending

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Address: Patna bihar india

Dear cred.
Kindly clear your stand on House rent who not pay in land lord accounts.. But Amount is deduct from my credit card..

Attachment Given below..

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I have made a payment of Rs. 35584 on 29th july through CRED app for my SBI credit card.

Till now, it is NOT credited to my Credit card. Order id of CRED 84912PW5V3X

Amount was debited from my bank account but in CRED App it shown Payment Failed.

Then I got a message that they will return my amount within 7 working days, now it's been more than 13 days but still I didn't get my payment from CRED.

Support is very poor over mail or App. It is unnecessarily giving torture and restless to consumer's. Kindly do the needful either pay it to CREDIT Card account or refund it.

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I

Imran 913

Aug 30, 2022

Dear sir still my issue is note clear please do something I send so many mail in cred but still now my payment is not receive..

Cred Complaints & Reviews

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Cred reviews & complaints page 16

Unauthorized credit card charges

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Late fees charged due to their mistake

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Refund not initiated for failed McDonalds Order

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Insurance payment not realized

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Regarding refund on failed transaction

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Payment not paid / deposited to my credit card

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Credit card bill Payment related

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Payment failed via Cred but no refund processed

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Regarding refund money

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Kotak credit card payment showing processing

Damage product return

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Bill payment failed money deducted.

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Refund not issued

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Fraud on My Credit Card Kotak Mahindra Bank

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Recharge failed

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Amount not credited to my account for a failed transaction

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Not delivery my product

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Cred Payment Failed but not refunded tha amount to my account

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House rent didn't pay at concern bank account

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Cred Payment Failed but not refunded in my account

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