Cred Complaints & Reviews

I made a payment of Feb 28 for my SBI credit card using cred.Until now that money is neither reflected to my credit card nor refunded back to my account.No response from cred side.No email response.I opened two tickets.They closed one without any resolution and other is still open also didn't recived any response from them.Not even a single mail.

Amount debited for Credit Card payment by CRED but not credited yet to my Credit Card. Amount Debited from my Account. Kindly look into this. Details below.

Transaction Details below;

CANARABANK
Date Description Branch Code Withdrawals
5/3/2022 IB ITG[protected] IB. Funds Transfer Debit BDP-CredCred-TECHPROC-[protected]-CLIENTCODE 13435 1, 00, 000.00

CITIBANK
Date Description Withdrawals
5/3/2022 IMPS OUTWARD ORG UPI To cred.[protected]@axisb, REF NO - XXXXXXXX7199, payment on CRED 48, 630.00

Dear Sir/Madam,

I Mr Patelu Raja Tirumaleswara Reddy used to pay my office rent through CRED App and used a Credit Card to pay.

Unfortunately i mistyped the account number.But the transaction was over and the amount was debited from my Credit Card.

My office owner told me that he hadn't received the amount.

So i have raised a complaint to the CRED App Team through Cred App.

The Cred App Team responded and they have given me a UTR number and told me to contact recipient bank.

So i have contacted the bank people.

The Bank people told me that the bank doesn't have 16 digit Account Number, they only have 15 digit.And the UTR number that CRED team had sent is wrong (the UTR Number is short of few Letters).

So i have again sent/informed all these to CRED Team through CRED App and also through mails so that they can send me the correct UTR NUMBER for so many times.But they are not responding .So i have decided to raise a complaint on CRED App team through this channel.

I, Rajesh Joshi, a registered user using since 2018

On 22.02.2022 at around 5.30 Fraudster called me from the mobile number [protected] claiming he is from CRED Support team and he will help me getting setup in instant payment refund setup,
(I was in regular talk with CRED support team that day for one failed transaction so there was no question of doubt arise meanwhile all this)

NO OTP NO CVV, NO REMOTE ACCESS GIVEN, NO SUSPICIOUS LINK CLICK, all this happened within CRED platform only, I doubt either fraudster has access to their system or may be their own employee involved in all this, To prove this claim, I am ready to go for forensic investigation to obtain call recordings.

if any of the details I have entered, it is in CRED App Only which I felt secured app (till the time fraud happened)

I HAVE ENTERED MY DETAILS ONLY IN PAYMENT SETTING SECTION.

Fraudster had accessed my account and did a rent payment using of 48, 000 rupee through my ICICI credit card, also fraudster had applied for Credit Line with their banking partner IDFC Bank amounting to 4, 85, 000 rupee (that is huge) having sanction letter reference number 65789996.

As soon as I got hint of being trapped, I instantly "tried to contact CRED but THEY DONT HAVE CUSTOMER SUPPORT NUMBER"

I had to tweet to them multiple times and after almost 25-30 minutes I got a call from support till that time the fraudster had access to my CRED account.

I have blocked my ICICI as well LIC AXIS Credit Card, also tried to contact IDFC but it's also not worth it, had emailed as well tweeted them.

Have already logged cyber complaints, and in process of filling FIR after conclusive report from cyber cell.

Even I tweeted Cred Support tagging CEO but this guys didn't bother to reply or nor seems to be any interest on how all this happened on such a secured platform

After many followups with them they chose to remain silent, not giving any clarification on this, even I have tagged their CEO, Seniors from their Legal & Grievance Team but no one coming up and giving any statement on this matter. They have only email / social media support, And they have In-App chat but they have disabled my account so no access to contact them.

On email they are just sending robotic kind of reply or sometimes like we will help cybercell in investigation.
But not ready to accept their system security failure.
I believe they are not concerned about their milions o[censored]ser.

Now who is liable for this transaction of 48000 + Service charge ?

I repeated No information Shared with anyone. so in reply to this complaint dont says the same thing again and come up with the solution and bear the charges.

Maine cred aap se rent pay main 29000 rupe transfer kiya but paise mere card se cut gaye or account main abhi tak nai aaye or na credit card m pls mere paise wapas kro

Ticket not resolved but still marked as resolved. Such a pathetic service. I have been using cred for so long but never faced this issues and now this is how customers are facing problems and you don't care at all no good support to talk to not even grievances are replying.D9V5RN98WVJ order id My payment was supposed to get credited on 2/03/22 by 3.12 pm but still its showing processing, can't able to contact your support also, how would I know what is the issue. Details are sent in Dm through Twitter and cred support but no response from your side. Have created a ticket also in cred app
amount is already debited from my credit card but not credited to the account no. given for rent payment, have attached screenshot of the issue.
please please understand my issue that this is not a small amount 10, 000 is a big amount for me so please help me out as soon as possible and i am in need for that money and that too very urgently please look after this matter and resolve it asap

I have taken a Personal Loan from Cred App and foreclosed the Loan within 2.5 months by paying the amount in full. Cred App acknowledged the receipt of Foreclosure over mail on 01/09/2021 but till date they have not closed my loan on systems (Mail screenshot attached). They have been just giving assurances but they have not resolved the matter since over 6 months and even after exchanging over 150 mails in the same period.
Due to their...

I did a rent payment transaction (token amount) worth Rs.25000 on 2nd Match. The amount instantly debited from my card but on the payment page, it said 'Transaction got interrupted, either retry or change your payment method'. It neither got successful not failed nor pending. So what happened with the transaction?
I have also raised a ticket on cred app but received no response yet. Also contact them on Twitter but there also they...

Have paid rbl credit card bill of rs 8140.40 on 1march2022.amount is deduced from my account but not updated.very slow service.update it as soon as possible or refund it back to me.
reference number[protected]

Sir, I Nitin Gupta having account no A/c [protected] have made payment of 28, 264/- rupees on 18-Feb-22 (Order ID 05D550E1R9J, UPI TRANSACTION ID[protected] AND UTR NO[protected] through google pay by using CREd APP into my Standard chartered credit card no 462269xxxxxx0915 which is a dummy account in my name and it is linked with mu cred app with any permission. Currently i dont have this card. I my using SCB card no [protected] which payment is done till Jan'22 but from feb month payment xxx0915 account link with py cred app and payment was done in 0915 account instead of my actual credit card xxx06359.

Request to look into this matter and resolve the same. I am facing issue as SCB is apposed penalty on me due to non-payment of credit card bill.

I have paid my rbl credit card bill of rs 8140.40 on 1march2022.in card app status is showing payment successfull but still not updated in my credit card limit.details of transaction is given below
reference number[protected]
order id Y0RZZZ999X0
UTR:N[protected]
PLZ HELP TO RESOLVE MY PROBLEM

Made transaction on 23rd Feb 2022 for my HDFC CC payment of Rs 22894/- for the order ID : VQ3JLP31N2RV. through CRED
I got message : 'Transaction failed' but when i check my account, the said amount is also debited from my account. Even after sharing all bank statement to CRED support, they are still not reverting back the money to the original source even after 3 working days.
Please help in sorting this serious issue.

Have paid my rbl credit card bil of amount 8140.40 on 1 march 2022.amount is deducted but not update in credit card limit .plz update it as soon as possible.payment is through upi with reference number[protected]

Respected sir my amount debited from my credit card but not deposited to my bank almost 5 days amount is 176600 very large amounts no budy responding for my query
Very delay process even incomplete to chairman also no use pls do need full

Promised date of delivery is 04 Feb 2022 through Ecommerce Express but...

Cred amount deducted from bank not credited to card bill no refund

Inform you that I had made a payment towards my ICICI Credit Card through CRED App with an Amount of Rs

I am not getting any update on complaint #3012290, the tatus shows open but no further updates on the same. Complaint is opened on 6th feb 2022

I have paid the credit card bill . the amount

Inform you that I had made a payment towards my