Cred Complaints & Reviews

I am writing to express my profound frustration and disappointment regarding my experience with the CRED app's support team. I am utterly dissatisfied with the way my issue has been handled, and despite my best efforts to resolve the matter, there has been no satisfactory resolution so far.

On 17 September, a refund request was initiated through the CRED app. Following this, I contacted the customer support team, expecting a prompt and efficient resolution. Regrettably, this has not been the case. Despite my numerous attempts to reach out, the support team has failed to address my concern effectively. I have received nothing but generic and meaningless responses, which not only do not address the issue at hand but also display a lack o[censored]nderstanding and concern for my problem.

Furthermore, the most frustrating part of this entire experience has been the irrelevant emails I have been receiving. I have been asked multiple times to check my other accounts that are not connected with UPI and are not in use anymore. I fail to understand how this is relevant to my refund request, especially when I have clearly provided all necessary details and have even shared my account statement clearly indicating where the refund is supposed to be credited.

On 19th July 2023, an unauthorized debit of Rs. 2, 436 has been made to Dreamplug Technologies from my ICICI bank credit card. This has not been made by me. This has resulted in penalties, and the current outstanding amount is Rs. 3200.86. Kindly address is fraudulent issue and help me get a refund.

Thank you

I have paid my credit card bill by cred app Rs 121000. Payment was failed. But didn't get refund money.

Dear Cred,

As per our last discussion, you were supposed to either clear my overdue amount of my HDFC credit card payment of Rs.54, 459/- or to make refund of Rs.54, 495/- + overdue charge in my source payment account within 48hrs.
but neither you have settled my failed transaction nor you have make any refund. I have cross checked with my credit card bank official and they clearly said they have not received any payment...

I ordered 2 products from EUME through CRED app. One product was delivered - Toilet kit. The other product (back pack) was not delivered. I noticed in the app that the product marked as delivered was the backpack while the toilet kit was marked as not delivered. I raised a complaint through the app on 22nd August (details in the trailing mail with screenshot). I also attached a photo of the product which was delivered to ensure that my issue was clear and understood. This took a long time followed by calls from your customer caste - 3 calls till date. I understand that the money paid for the toilet kit has been refunded as CRED claimed that they cannot deliver. But now the issue is that I have paid for the back pack but got the toilet kit instead which is about half the price of the backpack.

All I want is to pay for the toilet kit and get the refund for the back pack. The original error is by CRED/EUME logistics who have marked the wrong product as delivered.

I made the credit card payment on CRED app, the money got deducted from my bank however it did not get paid to my credit card and it still shows outstanding.
I already have raised a issue tkt on CRED, the status is open. It says they have initiated the refund process however it's been 2 days and I have not received any money. The amount is big. Hence, I am really concerned.
No one is responding to my issue, no one is contacting me.

The electricity bill payment done a long ago suddenly not reflecting..

Electricity bill was paid on 24 aug through Cred
Of ra 6110 but now it's not showing anything and not reflecting on gpay and phone pay.. I have to again pay the same amount.. electricity has been cut down.. again......

On 1St of September 2023 paying Axis bank credit card payment thru cred online payment application and again on 12th September again doing payment of Rs 26434.61 but still not deposit in bank,
and today 12th September second case, again paining home electricity bill thru your application in early in the morning on 12th September. But after many hours this payment again not reach the pspcl online sites.

Hi Cred, I have made payment of my HDFC credit card bill through cred app.
Rs 54, 459 debited from my account and still my hdfc account shows overdue. no refund is initiated from your side. So how am i supposed to pay these overdue amount without your refund money.Also who will bear penalties for these over due payment or late payment?
So i kindly request Cred to clear my over due amount of hdfc credit card immediadetly.

Regards
Dharmveer Dhirhi
Registered mob no -[protected]
Mail id - [protected]@gmail.com

I am satish Avhad my registered phone no is [protected] i have paid money through cred app to hdfc credit card but till payment not received to hdfc please do needful

I’m paying my tution fees they deduct money then say we could not transfers the money in beniguvery account money will b refunded in 7 working days who will bear the late fees and they don’t allow kid to sit in classes for the same last time also they did same it’s third or 4 time issue one time u could not send money to credit card i loose 5000 for ur mistake no revert no apology no calls no feedback pathetic company behaviour now a days it’s turning worst experience with cred n deeamplug

Dear team

It's very unfortunate that last 14 days after so many requests no one wants to resolve my issue, so many customer care executive call me but no one gives me any solution.

Today one customer care executive Mr Rahul call me and try to establish nothing happened and all problem from customer side and without any solution continuously argument with me also irritating me.

My request to everyone being a regular customer I'm extremely unhappy about this service.
1000 RS not very big issue but I'm cheated by few people casual attitude from your team.

NUTTY YOGI with the Order ID 01H75EAHGRA7DVJ7Y8KZHBV33J

Need senior intervention regarding this matter otherwise they people cheated others also.

Thanks and regards
Apurba Pathak

I have made a payment of RS.24611.15 on CRED towards my HDFC credit card bill on Aug 21st. Payment status is reflecting as successful, however HDFC Bank confirmed that they didn't received the payment from CRED. I have already raised concern over the transaction on CRED app on Aug 23rd. There is no response till date. Also provided the required statements that transaction was not done towards my HDFC credit card.

While paying my HDFC credit card dues (Rs. 38270) through cred by paytm, the amount was deducted from the paytm account but it was not credited to the HDFC credit card account. Hence my dues was not cleared.

Please look into this matter and provide with the refund ASAP, as I ve tried to contact HDFC and PAYTM and CRED for this but I have not got any positive response.

Payment details:-

Date - 12/07/2023
UPI Reference number[protected]
Amount - Rs. 38270
Paid to (UPI ID) - [protected]@icici

Regards
Shobha Ram
[protected]
[protected]@gmail.com

I have made withdrawal of Rs.240000 from CRED CASH at 09:50 on 08/08/2023.

They show "Get money within 55 seconds" but after more than 50 hours (2 days) money not received in my account.

They have no customer care number where I can talk.
They closed my query status without my acknowledgement.

Also they send me email stating that CRED CASH withdrawal is successful and deposited in your bank...

I have taken cred cash of 30000/- on 5th Aug. As it was mentioned as cash will be credited within 5-6 hrs., it is still not yet credited into my account.
Also raised a ticket for the query but of no use. No Cred customer support contacted me, and they are charging the interest as well from the day of approval.
They have sent me an email that amount has been credited whereas no amount got credited into my account.
Ticket ID:- 9523360.

I have a SBI autopay setup with the loan(CRED loan) EMI of 2353 for the august 2023.
The amount got debited from my account and credited to CredClub1. in the early hours of August 5th 2023. Now still App showing as Overdue and getting messages as you will be marked as a defaulter in CIBIL because o[censored]npaid CRED cash EMI. There is no proper communication channel to get in contact to them.

I request you to take necessary action on CRED services and expecting compensation for penalties and also affecting CIBIL score as well as refund or pay bill to the providers.

Kindly do needful and thanks in advance.

G Naveen kumar

I have a SBI autopay setup with the loan(CRED loan) EMI of 2353.
The amount got debited from my account on 5th Aug 2023 and credited to CredClub1. in the early hours of August 5th 2023. Now still App showing as Overdue and getting messages as you will be marked as a defaulter in CIBIL because o[censored]npaid CRED cash EMI. This App seems becoming Fraud.

I would request you to look into this and do needful.

Dear Sir / Madam,

Someone has done fraud transaction from my HDFC credit card yesterday. i have raised by dispute and complaint to cyber security police also.

please find attached the supporting documents of the incident and sms message below for your kind consideration.

"You've spent Rs.202999 On HDFC Bank CREDIT Card xx1363 At Dreamplug Technologies On[protected]:12:30:31 Avl bal: Rs.252528 Curr O/s: Rs.247472 Not you?Call [protected]"

You are requested to kindly hold the transaction and refund the amount ASAP