Cred Complaints & Reviews

Hi,
I recently ordered a 'Sirona body wash' from Cred. But instead of that, I was delivered a box with a stone. The order was delivered on 18th May and I have already raised a complaint with Cred support immediately. But it has been over 5 days and I haven't received any communication from the support team. I have also tried to follow up, but still no response. Please help.

Regards,
Akshay Mehta

My issue is yet to be resolved and you have recreated the issue again, what the hell is happening, why I see 9 more unwanted autodebits from my account, without my consent
You are yet to refund my previous more than 18 transactions of autodebit and such a stupid thing done again by you, 9 more transactions of autodebit, seriously!!!
what is happen CRED, dont make me angry now
Call my number, I will talk to you ASAP

Have applied loan from CRED app and show showing you have active loan, but the money is not credited. I have done so many follow ups but nodk

Have applied loan from CRED app and show showing you have active loan, but the money is not credited. I have done so many follow ups but not good response issue

I have informed Cred that due to my medical, physical and financial situation I will not be able to repay the loan amount hence I would like to settle and I received a call on WhatsApp!!! from this number (+91-[protected]) and the numbers belongs to a girl but then this Mr. Ashish takes over the call and has threatened to destroy my house and property and stated that he wishes to see what kind of house I live in and what kind of fan or ac I have or what kind of food I eat and whether I eat it on a dinning table or on floor, if I live in a studio or 2/3/4/5 BHK house and claims to manhandle me.

This issue has been informed to a customer care representative at Cred, name of the rep is Simran and she was disheartened to hear this. Mr. Ashish asked me for proof of my father's death and claims that if I have people to borrow from to pay for settlement, then I should beg those people for entire amount or he will show me his true colours. He denied to give his complete name, the company that he is employed with and has continued to call me again and again on WhatsApp!!!, I mean why on whatsapp!!! and what are they chatting on what's app with me.

please look into this as this kind of behaviour is in violation of FDCPA practices.

Also, apart from the loan, these threats that mr. Ashish is giving me and claims that he is authorised to do so by CRED, opens him up for an FIR under sec 420 and opens Cred for a legal lawsuit.

The customer care rep has asked me to wait for 5-6 months with past due, post which a settlement can be granted, but my mistake is that proactively wanted to settle this with no ruckus and nuisance.

Please look into this matter and reach out to me for any screenshots or call recordings of this incidence, I have them.

Regards
Piyush Anand

Date of the incident : Mar 26 2023
Client Name : Litmus bought through CRED store
Description:
Ordered s product Litmus shaver from CRED store by burning 2000 coins and making payment of 900 Rs. on Mar 23rd, received a courier with empty box. Raised a complaint through CRED support on same day for which i received a response on Mar 26 2023. received call many times by CRED support who asked me to raise a return request. I got error / warning message when i tried to do it and share the screen shot also to support team.
after many follow-ups...received below response from CRED ...
[protected][protected][protected][protected][protected]
Greetings from CRED!

Thank you for providing your valuable time over the call.

This email is regarding the product Litmus placed on March 23rd 2023, with order ID: GQ63X5R8QWD.

We regret to know that the package was empty. We would like to inform you that the refund will get initiated once the product is picked up. However, we are positive that the credit will be initiated by Apr 7th 2023 with the coin reversal. Since you have made the payment through a credit card, the refund will reflect within 5-7 working days excluding Bank holidays, 2nd and 4th Saturdays, and all Sundays.
​
In case you do not receive the refund within the timeframe, we request you share the Credit Card statement from the date of the purchase to the date in password-free PDF format so that we can validate it and get back to you with an update.

We at CRED do not want our customers to be felt let down. we will definitely take this as valuable feedback and improve our services. We look forward to your kind understanding and cannot thank you for your patience.

At CRED, customer satisfaction matters to us the most. Hence, we are constantly trying to improve our service and would like to hear your feedback on our interaction with you. Please take up the short survey sent to your registered email ID.
[protected][protected][protected][protected]

CRED had marked the ticket as resolved without even checking whether the promise made as above is taken care off.
i reopened the ticket as i neither got 900 Rs refund nor 2000 coins back to account.

After several follow-ups, now CRED is continusly closing the ticket saying that this is outside of return window. This is absolutely FRAUD

CRED is not even honoring its own words and is entertaining FRAUD to happen.

Pls help resolve the issue

I have applied loan from CRED app and show showing you have active loan, but the money is not credited. I have done so many follow ups but not good response from the company side . It’s seems they have sone fraud …

I Lokesh Jain, By mistakenly transferred Rs. 48000/- through rent payment from my IndusInd credit card ending with 6221.

1. Date & Time of transaction = 01/05/2023 at 01:13 PM
2. Incorrect UPI ID - giriraj.[protected]@ybl
3. Correct UPI ID - giriraj.[protected]@ybl
4. UTR NO[protected]
5. ORDER ID - 1VVRQ5LQN663

Request you to kindly refund my Rs. 48000/- to same credit card.
You can...

Dear Cred, I have reached out on insta and all the cred app. Issued an complain about a referral. I was suppose to get my referral monies but nothing has happened. I referred my friend who also made payment after activating the link in from of me. But i havent gotten my referral monies yet. Can this be looked into.

TICKET NO.[protected] Paid 49000 via Rent Payment and still not refunded and not reached the landlord's account
Please help me resolve my issue. I have raised a ticked regarding my issue and support team is not responding since last 6 days. Its been more than 10 days and my amount is not refunded yet.

I have made a payment on 21th April of 49000 via Rent payment method but it didn't reach the landlord's account and Not even refunded to me.

literally the worst consumar care experience I am having.

I have purchased iO8 black ultimate clean electric toothbrush by Oral-B
about the brand Oral–B has a rich history of innovation and reinvention, one that’s associated with superior product experiences.
order id XXXX

CRED coins used CREDCOINS10000
amount paid ₹10499
Purchase Date Mon, 12 Jul 2021 at 6:24 PM

Hello,
Please provide NOC for Loan account of IDFC as in Cred showing rs-305000 loan active but i have already close the account on Dec-22 then whty Loan account of IDFC showing active

Cred app not working proper today (24.4.2023),
homepage open but no any other option open,
i'm removed app and re download but when enter my mobile number,
at login, no process done, and otp not received in my mobile

Credit card noc request

Payment made on 15th March via cred is still not received in my ICICI Bank credit card ending with 5007. Provided all the details to ICICI Bank they checked and reverted back that they have still not received any payment still cred is not doing refund neither taking any action on this issue to resolve.

Hi Team,

The issue is very simple, If the Cred app had shown me the correct amount due (i.e.₹ 2, 75, 974) for the February statement instead of the incorrect amount (i.e. ₹2, 05, 974), I would have paid my entire bill.

I trusted the Cred app and paid the incorrect due amount (i.e. Rs. 2, 05, 974) for Feb.

Please escalate this issue to higher management so that the extra charges(i.e.₹20,...

Please help me resolve my issue. I have raised a ticked regarding my issue and support team is not responding since last 4 days. Its been more than 15 days and my amount is not refunded yet.

I have made a payment on 4th April of 22000 via Rent payment method but it didn't reach the landlord's account and Not even refunded to me.

literally the worst consumar care experience I am having.

I made a payment on 4th April with rent payment method of Cred. But it took 2 days to confirm the payment and when it got confirmed unfortunately lanlord's UPI Id's was deactivated. So money didn't reached lanlord's account. and it didn't refunded to me as well.

TICKET NO. -- 8544121

I have raised a ticket with Cred support team as well but they are not responding since last 3 days.

I even mailed them on their complaint mail id but they closed that ticket without any discussion with me.
Please look into this issue. This is literally the worst customer service I have seen.

Respected sir


my case flow chart as following
i was done order by cred app for smart watch
i have received delivery of order
i file complaint for defective of order on next day of delivery
reply received from CRED side product will be collect and refund will be credited before 20/03/2023 in your account
so i wait for refund up to 22/03/2023 and wait for product collection by saler
and but no body came for product collect so i again request by cred app and infomed refund not received on 23/03/2023 and 25/03/2023
but not any reply come from cred app
after then i sent email on 29/03/2023 for the same
but reply come from cred app that refund claim window close

so i again request by email as per following detail but still date complaint not resolved and refund is pending

see attachment for complaint screenshot as per saller reply policy has been violence by customer but still date not detail information give by seller which policy violence by customer

kindly do the needful for file complaint against cred app

MO NO [protected] AND [protected]

My case flow chart as following
i was done order by cred app for smart watch
i have received delivery of order
i file complaint for defective of order on next day of delivery
reply received from CRED side product will be collect and refund will be credited before 20/03/2023 in your account
so i wait for refund up to 22/03/2023 and wait for product collection by saler
and but nobody came for product collection so I again requested by cred app and was informed refund was not received on 23/03/2023 and 25/03/2023
but not any reply comes from the cred app
after then I sent an email on 29/03/2023 for the same
but a reply comes from the cred app that the refunds claim window close

so I again request by email as per the following detail but still, date complaint not been resolved and the refund is pending

see attachment for complaint screenshot as per seller's reply policy has been violent by the customer but still date no detailed information given by seller about which policy violence by the customer

kindly do the needful for file a complaint against the cred app

mo no [protected]
[protected]