Credila Financial Services Limited — urgent escalation request delay in processing part payment (loan account a[protected])

Dear Sir/Madam,

I am extremely frustrated and disappointed with the level of service I have received from Credila regarding my loan account **A[protected]**.

Despite receiving your acknowledgement confirming receipt of my part payment of **₹8, 20, 000**, the amount has still not been adjusted to my loan account. I have made multiple attempts to contact your customer support, but I have been unable to speak with a representative or receive a clear update on the status of my payment.

This experience has been unacceptable and has caused me significant stress. I request that this matter be escalated immediately to a senior manager or the appropriate escalation team who has the authority to resolve it without further delay.

If I do not receive a satisfactory resolution immediately, I will have no option but to pursue all available grievance channels, including proceeding with my complaint to the appropriate regulatory authorities, and I will also publicly share my experience with Credila's customer service so that others are aware of how this matter has been handled.

I hope it does not come to that and that Credila will resolve this issue promptly. Please confirm the status of my payment and provide a timeline for when the ₹8, 20, 000 will be reflected in my loan account.

I expect your urgent response.

Regards,

[Your Name]
Loan Account No.: **A[protected]**