Credr — Deficiency in providing the service with an intent to cheat

I registered on credR app for the servicing of the bike and paid for the annual plan.
since then that haven't update the status of bike and nor dees the app has any option to raise the service request.
emails are promising to sole it in 12 to 24 hours but the complaint is not addressed since 12/May 2022

their internal service id is Service ID: #958831.
I would request you help in providing a full refund due to their deficient service
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