[Resolved]  Croma customer care — No response from customer care officials

Address:Mumbai City, Maharashtra, 400102

I have registered a complain with croma customer care (complain no. SR[protected]) on 23rd September 2015. My washing machine is not working at all and I am stuck with no response from your end. I was assured the panel will be replaced with 2 weeks but there is communication or feedback from your end. The answer I get from the customer care person is that since your product is under extended warranty, it will take time. I think this is unethical and we did not expect this from TATA company. Pls also make a note that I have registered a complain against croma to Jaago Grahak Jaago.
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Aug 7, 2021
Complaint marked as Resolved 
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Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.


Sincerely,
Team Croma
There is still no positive response from croma. The official who called gave the same reply that the part is not available and the work cannot be done. It is nearly a month and it is sad that a big company like croma is giving such lame reply. Is it because my product is in warranty? I[censored] cannot get the part replace my washing machine or give me back my money.
In case the part is not available please give me some replacement machine which I can use for the time being
Dear MARFATIA,

Hope your concern has been addressed.

For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@croma.com

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma
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